Experience

Vaioni Group Limited

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Service Delivery Manager

  • Jan 2022 - Present

  Salford, England, United Kingdom

• Service Delivery Coordinator

  • Jun 2021 - Jan 2022

  Manchester, England, United Kingdom Responsible for liaising with suppliers, customers and internal stakeholders, validating and raising ceases, new orders and managing small connectivity projects to strict deadlines. Taking full ownership to ensure services are delivered correctly.



TalkTalk Business

• United Kingdom
• Telecommunications
• 400 - 500 Employee

• Data solutions coordinator

  • Apr 2020 - Jun 2021

  Greater Manchester, England, United Kingdom As a Data Solutions Coordinator my main duties include being responsible for business partners orders and projects, this includes end to end order management, managing internal stake holders who deliver key elements of the solution. I am also responsible for managing the client’s expectations of delivery, service level agreements (SLA) and all communication which can include meetings, delivery updates and bespoke reporting. Each client is different, therefore flexibility on how communication… Show more As a Data Solutions Coordinator my main duties include being responsible for business partners orders and projects, this includes end to end order management, managing internal stake holders who deliver key elements of the solution. I am also responsible for managing the client’s expectations of delivery, service level agreements (SLA) and all communication which can include meetings, delivery updates and bespoke reporting. Each client is different, therefore flexibility on how communication updates are provided is vital and how each meeting is delivered will be bespoke to that organization. Once the orders are fluid, it is my responsibility to adjust orders when required to ensure the end user has the desired solution. A key part of my work is being responsible for prioritising my own workload. This can include expediting orders and following a customer service plan (CSP) to ensure orders are escalated where necessary. Though I manage these orders / projects, end to end working as part of a team is essential to make sure the project is delivered on time. I do this by supporting team members when their project needs additional support due to SLA, training team members so they are up to date with latest processes and procedures. Additionally, I manage external contractors to deliver orders on time. During my time working as a Data Solutions Coordinator I built my knowledge on layer 3 products including IP, router and MPLS knowledge. I have worked with some of Talk Talks major business partners who have placed 1000 circuits. To ensure success, I managed all circuits from start to finish including creating a bespoke report, attending weekly calls, and managing the partner expectations.

• Delivery Operation Manager -Secondment

  • Oct 2019 - Apr 2020

  Greater Manchester, England, United Kingdom

• Delivery Coordinator

  • Jan 2017 - Oct 2019

  Manchester, United Kingdom Job Description Summary The role of the coordinator is to deliver B2B products to agreed success criteria and SLA's, ensuring best practice is adopted and customer expectations are managed for EAD and EFM products. Responsibilities: • Manage and escalate issues as appropriate via the correct channels • Manage 3rd party suppliers as necessary. • Meeting reporting requirements including provision of information to all appropriate parties. • Identify and… Show more Job Description Summary The role of the coordinator is to deliver B2B products to agreed success criteria and SLA's, ensuring best practice is adopted and customer expectations are managed for EAD and EFM products. Responsibilities: • Manage and escalate issues as appropriate via the correct channels • Manage 3rd party suppliers as necessary. • Meeting reporting requirements including provision of information to all appropriate parties. • Identify and manage dependencies which may affect the success of deliveries. • Delivery and understanding of B2B product orders to agreed success criteria and SLAs. • Manage customer and stakeholder expectations through regular reporting and communication both on and off site. • Ensure timely control action to mitigate the impact of issues on delivery. • Ensuring the use of best practice(including adoption of appropriate standards and methodologies) • End to end order management • Commercial Awareness • Meet customer and business needs • Collaborate with peers to deliver service improvement plans



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Team leader/Trainee manager

  • Aug 2010 - Jan 2017

  Manchester, United Kingdom * Ensuring the smooth running of my department * Maximising sales and minimising waste * Keep and maintain administrative records such as legal documents * Maintaining training records * To deliver a first class and professional customer service * Build a strong relationship with customers and colleagues * To help in resolving customer and colleagues enquiries * Assisting in the planning and co-ordination of promotional and seasonal activities * Keeping myself up… Show more * Ensuring the smooth running of my department * Maximising sales and minimising waste * Keep and maintain administrative records such as legal documents * Maintaining training records * To deliver a first class and professional customer service * Build a strong relationship with customers and colleagues * To help in resolving customer and colleagues enquiries * Assisting in the planning and co-ordination of promotional and seasonal activities * Keeping myself up to date with the latest knowledge to be able to trade safe and successfully Show less