Experience

Dauphin County Tech School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Technology Director

  • Jun 2020 - Present

• Web Development and Design Instructor

  • Aug 2016 - Jun 2020

  Instruct in Web Development and Design, of course.



Collective Intelligence Inc.

• United States
• Advertising Services

• Consultant

  • Mar 2012 - Aug 2016

• Desktop Technician

  • Nov 2009 - Feb 2012

  Acted as first tier computer and networking support as well as performed preliminary diagnosis and troubleshootingHelped users over the phone or in person with computer hardware, and software, as well as printers, and phonesUsed Active Directory to maintain user accounts and control student, teacher and staff permissions. Managed inventory of over 600 computers while maintaining user data integrity. Acted as first tier computer and networking support as well as performed preliminary diagnosis and troubleshootingHelped users over the phone or in person with computer hardware, and software, as well as printers, and phonesUsed Active Directory to maintain user accounts and control student, teacher and staff permissions. Managed inventory of over 600 computers while maintaining user data integrity.



Dauphin County

• United States
• Government Administration
• 1 - 100 Employee

• Helpdesk technician

  • Jun 2008 - Nov 2009

  Used Symantec Ghost during the installation of over 300 county computers while maintaining security and integrity of all user information Used Microsoft Configuration Manager to upgrade software to more than a dozen county departmentsManaged inventory of nearly 1500 computers across the countyActed as first tier computer support as well as performed preliminary diagnosis and troubleshooting Helped users over the phone or in person with computer hardware, and software, as well as printers, and phonesMaintained call tracking logs while answering and routing an average of 150 calls per week



Lowe's Home Improvement

• United States
• Retail
• 1 - 100 Employee

• Cashier/Customer service representative

  • May 2008 - Aug 2008

  Further developed customer service skills by assisting customers with large home improvement projects Further developed customer service skills by assisting customers with large home improvement projects



Redner's Markets Inc.

• United States
• 1 - 100 Employee

• Bookkeeper/Customer Service Representative

  • Jul 2003 - May 2008

  Verified cash in cashiers tills and store funds generally amounting to $30,000 a dayManaged Store Accounts ReceivablesResolved a wide variety of customer complaints Managed a team of approximately 35 people, including shift scheduling and disciplinary procedures Verified cash in cashiers tills and store funds generally amounting to $30,000 a dayManaged Store Accounts ReceivablesResolved a wide variety of customer complaints Managed a team of approximately 35 people, including shift scheduling and disciplinary procedures