Experience

NorthAble Matapuna Hauora

• New Zealand
• Information Services
• 1 - 100 Employee

• Chief Operations Officer

  • Nov 2021 - Present

• Client Services Manager

  • Oct 2018 - Nov 2021



Orbit Group

• India
• Real Estate
• 1 - 100 Employee

• Tenancy Sustainment Manager

  • Apr 2018 - Aug 2018

  I lead on landing our new sustainment model to drive forward a commercial approach to tenancy letting and management, involving the redisign of policies, procedures and working practices for the organisation.

• Project Manager

  • Sep 2017 - Apr 2018

  Seconded into a Project Manager position to support in the initial stages of Orbits Shaping Our Futures change programme. I led on the development of our new tenancy sustainment platform and income collection process's. Working across multiple disciplines, engaging and managing project participants to ensure adherence to deadline sand creating all relevant artefacts using Microsoft Project to track progress. working with colleagues I led on process design, requirements gathering and system requirements for the commissioning of a new ICT solution, as well as to develop interim change process to our existing platforms

• Advice Services Manager

  • Jul 2014 - Sep 2017

  I was responsible for Orbits Advice Services across the group in a position that was created in 2014 to develop and drive forward a consistent approach to the provision of Orbits in-house Money Advice and Tenancy Support Services. Working holistically I led a team of 20 to provide both short term direct support and longer term person centred offerings, empowering residents to improve their abilities to sustain their tenancies to be both financially and socially included. This involves building and maintain relationships with key internal and external partners and the on-going cost benefit analysis of my services to ensure they remains fit for purpose, generating value for money from the business investments. I was successful in establishing the business case for an expansion of the service following the development of an outcomes tools to monitor the impact of the services social and business return on investment.

• Team Leader

  • Oct 2012 - Jul 2014

  I was responsible for the management of 12 private retirement leasehold schemes over a large geographical area. Eleven of those schemes had on-site managers who are in charge of day to day site running, and whom I had direct line manage responsibility for. I was accountable for raising standards across all of these schemes, implementing new, robust process and up skilling all of my team to increase satisfaction for our residents. I had to ensure quality, health and safety compliance and audit checks are completed regularly and that all schemes were compliant with industry regulations. I had direct responsibly for over £1m worth of budgets which I had to set and monitor. I managed local contracts and contractors and have had to re-build relationships with my residents and my organisation.



Home Group

• Spain
• Construction
• 1 - 100 Employee

• Senior Project Worker

  • Apr 2010 - Sep 2012

  I was originally employed in Stonham HomeStay as a Service Manager, I was successful in my application as a Senior Project Worker in a local restructure. In this position I led and managed a team of seven Support Workers who provided information, advocacy and guidance to vulnerable people within the community. I was accountable for the safety of the team and clients, and worked closely with statutory and voluntary organisations to develop and implement safety plans for our clients. I was responsible for day to day running of the service from point of entry to monitoring outcomes and for providing information and statistics to stakeholders. I proactively worked with stakeholders and clients to improve our referral routes and case management which led to an increase in our client load by 40%. I tackled and managed issues of underperformance, disciplinaries and sickness absence.



White Digital Media

• Media Production
• 1 - 100 Employee

• Project Manager

  • Sep 2008 - Apr 2010

  I was responsible for researching and organising editorial projects and interviews for the executive publication Energy Digital. As the only project manager for Energy Digitals European Oil and Gas sector I had to ensure we had content for each monthly edition. I had the opportunity to interview directors of multi million pound turnover companies to asses their suitability for inclusion in our publication’s projects. Working within a production environment I successfully balanced the needs of our clients with our own production timescales to ensure completion of all articles to deadlines.