Experience

Moore Technology Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Commercial consultant and product strategy consultant

  • Jul 2022 - Present

  Product review and trajectory modelling: Modelled the customer journey in order to make space for an indirect sales channel and an indirect service delivery model. This fundamentally changed the inhouse human resource requirements, swapping for a financial commitment. Investment documentation: Built a comprehensive 4 year budget for best case, worse case and expected case financials. Built a set of presentations allowing Moore Technology to progress with MnA funding. Product documentation review and campaign design: Identified missing documentation from the product documentation set and demonstrated why the material was valuable and necessary. This was done by mapping the documentation to the customer onboarding journey. Worked with the external digital agency to design a 6 month outreach program for social networks. Agile methodology: Explained and demonstrated how simple agile-based meetings can enable team members to understand what ‘looks good’ in their work output and how poor interactions can delay project timelines. Show less



Comtec Enterprises Ltd.

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Consultant Commercial Engineer

  • Nov 2021 - Jun 2022

  Engineering Transformation Built strategic transformation plan to recreate the Enterprise Service offering and implemented a series of actions bringing these to market New service modelling: Building commercial models for introducing Software, Unified communication, Computing networking infrastructure, and datacentre UPS/Cooling -as-a-service; explained how to enhance vendor offerings to created enhanced value for both clients. Product Management: Reviewing the customer lifecycle with the CEO, meaning the journey from initial contact, sales, service delivery and ultimacy churn prevention, demonstrated the need for a fulltime multi-service, group product manager. At the same time ensured that obvious pain points were addressed. New vendor selection, Sales lead and external marketing: Introduced new vendors into Comtec’s portfolio, introduced a new sales lead and build a strong relationship with an external marketing agency. This included internal sales training and ensuring the agency was engaged correctly with relevant Comtec personnel. Show less



JoinLucy

• United Kingdom
• Construction

• Founder, Director and everything else rolled into one (The team does the real work...)

  • Jun 2021 - Jun 2022

  Our mission is to help businesses and people contribute towards a sustainable future through implementing best tech that's ready for use. We want to do lots of things and have lots of ideas. Right now we're helping businesses with measuring and offsetting their CO2 as part of their energy supply agreements. With lots of trimmings round the edge. I’m still massively interested in comms projects - Private 5G is interesting and I’m particularly interested in the experience users have when using cloud solutions so hope to pick this up again at some point. Show less



Firstcom Europe (UK)

• Firstcom Europe UK Director and Group CTO

  • Jan 2003 - Jun 2021

  Firstcom is a telecommunications service provider offing unified communications solutions across Europe. Network engineering and development of the core cloud platform is based in Copenhagen with operational business units in Sweden, Denmark, Poland, Germany and the UK. Firstcom has a mature UCASS (Unified communication as a service) platform called Universe. Its target audience is SME 1-250 with additional solutions for CX etc. • Group CTO 2012 - Present • Group Board member • UK Founder 2004 Summary of contributions Cloud solution creator including product definition and strategy. Integrated UK and Danish development teams ensuring best and appropriate practices with the development lifecycle. Defined and implemented job roles with clean handover from Development into Operations. Manage software development, platform building and network operations. Accelerated and delivered the introduction of improved video conferencing tools into the product portfolio during the COVID-19 pandemic. Produce regular board reports as the tactical development stakeholder. Expert in Cloud communication systems, Product innovation, development and launch. Network hosting and availability, Equipment vendor selection Training and Mentoring, Budgeting, Problem solving etc Show less



VoIP.co.uk

• UK MD and Head of Development. Founder

  • Jan 2003 - May 2021

  VoIP.co.uk acquired a Danish company called Firstcom in 2012 and following further acquisitions and restructure into group, rebranded to Firstcom in 2015. As a founder built the business from the ground up. Identified and contracted with technical 3rd parties, ran proof of concept pilots, business case contribution, building and commercialisation of product, product management, built sales channels, support teams, bookkeeping standards and reports, technical and non-technical team building. Industry standards contribution. Managed suppliers. Built the business performance to the point where it was able to transact on an acquisition using its own cash resources and accelerate the business towards its goal of being a SAAS platform. Development team: Formed and led a team of software engineers to build an operational network with own technology deployment. Delivered a full stack service provider offering of voice telephony and including web portal access, billing / reporting and customer self-management. Product launch and customer journey: Ensured that all aspects of product ownership were considered and managed including customer support, service SLA, internal sales training, external sales training, publicly accessible service status etc Business strategy and growth: Created numerous business cases for product feature development and business development opportunities, defining goals, managing risk and measuring ROI. Supplier relationships: Built many supplier relationships both commercially and with people. Information security compliance: Led the company though the process of developing and maintaining information security standards and policies. Achieved PCI-DSS compliance as a level one service provider to enable the company to sell encrypted voice solutions to contact centres taking telephone based card payments. Worked with the CFO to improve company financial documentation ultimately resulting in the successful acquisition of Firstcom Denmark. Show less



BT

• Belgium
• Financial Services
• 1 - 100 Employee

• Cisco Network Engineer

  • Jan 2003 - Dec 2004

  Long long time ago - was involved with an outsourced professional services deal BT Global services had with HBOS - remember them ! - based out of the Equitable Life blue leany building in Aylesbury with the occasional trip down to Bristol and up to Halifax. Mainly change management work for their Cisco based IP network Long long time ago - was involved with an outsourced professional services deal BT Global services had with HBOS - remember them ! - based out of the Equitable Life blue leany building in Aylesbury with the occasional trip down to Bristol and up to Halifax. Mainly change management work for their Cisco based IP network



Ventelo

• Telecommunications
• 1 - 100 Employee

• DCN (Data Comms Network) Network manager / engineer

  • May 2001 - Dec 2002

  Ventelo at that time was a pan-euro voice telco. Ventelo along with it's IP Internet sister EBONE spawned from the ashes of GTS. Attempted to look after the DCN, which in a telco at that time, meant the IP/X.25/OSI-CLNS network used to shift billing traffic around for mediation systems to use - out of band network management etc. Ventelo changed forever following corporate financing challenges post the 9/11 tragedy. I met some very influential people during my time at Ventelo and for that I am truly grateful. Show less



Nortel Networks

• Telecommunications
• 700 & Above Employee

• DCN BAU Network Build Engineer. (Data Comms Network / Business as usual)

  • Jan 1999 - May 2001

  Cable and Wireless has a large fibre infrastructure, transmission build programme called Network 2000 around - yes the year 2000. A member of the DCN team and based in the drawing office, I helped build the data network for the network management of optical multiplexors, such as Nortel SDH kit + Cienna DWDM. My big introduction to Cisco as a Network vendor and the journey to my CCIE certification. A very big thank you to Jon Dry (Glotel recruitment (now at Analytica) for sponsoring my application and of course Peter Morley for being the fool that gave me the job. Had a wonderful couple of years and I had a memorable trip to California with Raminda Bhurji (and our respective families) for Juniper training and San Francisco sightseeing ! Show less



Simoco Wireless Solutions

• United Kingdom
• Communications Equipment Manufacturing
• 1 - 100 Employee

• IT Consultant

  • Jan 1997 - Dec 1998

  Way back when machine tells me I was the IT guy that came in to help Simoco / Mobicom's Derby office. This was about the time MS Exchange 5 was all the rage and people still bought desktop PCs from Compaq. Had a lot of fun - great memories and I think some people from the late nineties might still work at Simoco - (Private mobile radio). Good for you. Way back when machine tells me I was the IT guy that came in to help Simoco / Mobicom's Derby office. This was about the time MS Exchange 5 was all the rage and people still bought desktop PCs from Compaq. Had a lot of fun - great memories and I think some people from the late nineties might still work at Simoco - (Private mobile radio). Good for you.



MBA systems (Winchester UK) now part of Crealogix

• Junior Development Engineer

  • Jan 1996 - Dec 1996

  Cut my teeth here as my first technology job after having finished my degree. Started off as a junior developer but it turns out I was better aligned to Systems building and customer service delivery. MBA developed and made a trading platform. Met some wonderful people and have many many fond memories.😊 Cut my teeth here as my first technology job after having finished my degree. Started off as a junior developer but it turns out I was better aligned to Systems building and customer service delivery. MBA developed and made a trading platform. Met some wonderful people and have many many fond memories.😊