Experience

Mentor FLT Training Limited

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Quality Manager & HR support

  • Jun 2022 - Present

• Management Trainee

  • Sep 2019 - Jun 2022

  Gaining invaluable experience by spending periods of time working in different departments including: IT/SystemsSales administration Sales HRDuring this time, I was heavily involved in the testing, training and implementation of a new CRM system, which was a major part of Mentor becoming a more automated, process based business in order to improve the customer service and value we can offer. I have also managed a large customer account, always prioritising customer service. I also lead the project to improve the HR policies and processes at Mentor which involved implementing and launching a new online HR system which improved efficiency, accuracy and employee relations. Show less

• Operations Planner

  • Jan 2019 - Aug 2019

  After a year and half away I have returned to Mentor FLT Training, working part time alongside my studies.During this time I provided cover in several departments to further my knowledge of the company, this allowed me to gain experience with:Planning and Organising work for 170 instructors nationwide Helping bring the certifications department from being 7 weeks behind schedule to being in front of targetBecoming involved in the planning and testing of the new CRM System



The Original Bierkeller

• Sheffield, United Kingdom

• Bartender & Waiter

  • Feb 2018 - Dec 2018

  Serving alcoholic beverages and food Promoting drinks offers whilst up selling both food and drinks Following alcohol legislation and laws Providing high class customer service Checking a customer’s identification Dealing with money and processing card payments Cleaning bar and venue after close Serving alcoholic beverages and food Promoting drinks offers whilst up selling both food and drinks Following alcohol legislation and laws Providing high class customer service Checking a customer’s identification Dealing with money and processing card payments Cleaning bar and venue after close



Plug Nightclub

• Sheffield, United Kingdom

• Bartender

  • Sep 2017 - Feb 2018

  Following successful competition of my placement year I returned to Plug Nightclub to work as a bartender alongside my final year studies. Mixing and serving alcohol Promoting a variety of drinks offers Following health and safety procedures Checking a customer’s identification Dealing with money and processing card payments Cleaning bar, dance floor and toilets after the nightclub has closed. Following successful competition of my placement year I returned to Plug Nightclub to work as a bartender alongside my final year studies. Mixing and serving alcohol Promoting a variety of drinks offers Following health and safety procedures Checking a customer’s identification Dealing with money and processing card payments Cleaning bar, dance floor and toilets after the nightclub has closed.



Mentor FLT Training Limited

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Operations Planner and IT Systems Support (Industrial placement year)

  • Aug 2016 - Aug 2017

  As part of my University course I am completed a industrial placement year as a Operations Planner for the UK's leading provider of materials handling equipment, workforce transport and safety management training. As part of my role I also supported the IT systems manager when required. Part of a team that planned and organised the work for 170+ instructors ensuring instructors travel as less as possible whilst meeting short term demands of customers Accurately, Checked invoices for all instructors monthly Succesfully, lead the recruitment of new instructors for 5 months Show less



Plug Night Club

• Sheffield

• Bartender & Promotions Representative

  • Sep 2015 - Aug 2016

  At the side of my university studies I worked as a bartender at one of Sheffield biggest and busiest nightclubs where my responsibilities include: Mixing and serving alcohol Promoting a variety of drinks offers Following health and safety procedures Checking a customer’s identification Dealing with money and processing card payments Cleaning bar, dance floor and toilets after the nightclub has closed. Whilst working as a bartender at Plug Nightclub I was asked to join promotion team Whilst doing promotion shifts I:- Handed out flyers to the local public promoting plug Worked with local businesses to increase awareness of our events Spent time working with the public Improved my customer service and relation skills Promoted the nights by telling potential customers about events and answering a variety of questions Show less



ASOS.com

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Warehouse Operator

  • May 2015 - Aug 2015

  this is the same role I performed at Next PLC thereofe the job was similar. Picking clothes that would be sent to packing before delivered to customers Working independently at a fast paced environment whilst meeting set targets Following specific instructions from team leaders Following health and safety regulations to ensure safety of myself and others Keeping warehouse clean and tidy this is the same role I performed at Next PLC thereofe the job was similar. Picking clothes that would be sent to packing before delivered to customers Working independently at a fast paced environment whilst meeting set targets Following specific instructions from team leaders Following health and safety regulations to ensure safety of myself and others Keeping warehouse clean and tidy



Sheffield Hallam University

• Student Ambassador

  • Feb 2015 - Jun 2015

  Giving guided tours around my accommodation to groups of up to 10 people Answering questions from perspective students about University life, Sheffield and my course Ensuring my flat and communal area was clean and tidy Providing excellent customer service to perspective students and their parents Giving guided tours around my accommodation to groups of up to 10 people Answering questions from perspective students about University life, Sheffield and my course Ensuring my flat and communal area was clean and tidy Providing excellent customer service to perspective students and their parents



MINSTHORPE ACADEMY TRUST

• South Elmsall

• Resource Assistant

  • Dec 2013 - Aug 2014

  Creating resources to be part of Art, Drama and Music lessons such as worksheets and other classroom resources Floor logistics which included maintaining health and safety and asset control Collecting and viewing confidential information which would often need imputing into databases in line with Data Protection legislation Working independenty the vast majority of the time Creating resources to be part of Art, Drama and Music lessons such as worksheets and other classroom resources Floor logistics which included maintaining health and safety and asset control Collecting and viewing confidential information which would often need imputing into databases in line with Data Protection legislation Working independenty the vast majority of the time



Next Retail Ltd

• South Elmsall, West Yorkshire, United Kingdom

• Warehouse operative

  • Jun 2013 - Aug 2013

  Picking clothes that would be sent to packing before delivered to customers Working independently at a fast paced environment whilst meeting set targets Following specific instructions from team leaders using computer systems to find work and to complete tasks Following health and safety regulations to ensure safety of myself and others Keeping warehouse clean and tidy Picking clothes that would be sent to packing before delivered to customers Working independently at a fast paced environment whilst meeting set targets Following specific instructions from team leaders using computer systems to find work and to complete tasks Following health and safety regulations to ensure safety of myself and others Keeping warehouse clean and tidy