Solution Expert - Infrastructure

• Aug 2021 - Present

Senior Field Engineer

• Oct 2019 - Jul 2021

Senior Technical Consultant

• Nov 2014 - Oct 2019

• Largely a continuation of the previous role at Complete IT Systems, with an increasing focus on management of the technical team and consultancy• 2nd & 3rd line support• Proposal writing, project management and implementation over all areas of IT, including Infrastructure, Servers, Disaster Recovery, Application Deployment & Security• Upgraded internal systems from Windows Server 2008/2012 to 2016• Provided training and handover documentation for customers

Technical Engineer

• Apr 2010 - Nov 2014

• 1st & 2nd line support of all IT services and systems, ensuring defined Service Level Agreements are met• Support the internal Network and Infrastructure, providing network administration, support and resolution of network problems• Configuration and building of new servers and other hardware as required• Building backup schedules and implementing and testing DR plans• Arrange for external technical support through 3rd party contracts, where incidents cannot be resolved in-house, and to manage these through to resolution• Contribute to the continuous improvement of the computing environment and technical support processes and procedures• Helped upgrade internal systems from Windows Server 2003 to 2008 and 2012• Helped implement ManageEngine ServiceDesk Plus MSP• Managed and administered Windows XP and Windows 7 rollout workstations and laptops• Supported and maintained servers and backups• Digital Signage Installation & Configuration (DISE) Show less

Trainee Technical Engineer

• Dec 2009 - Apr 2010

Supervisor

• Oct 2006 - Jan 2010

Working full-time as a supervisor in one of the busiest sports bars in Leeds. My duties include serving drinks (and food during daytime hours), offering good customer service, handling money and dealing with stock replenishment. As a supervisor I also have many responsibilities such as ensuring the staff are happy, organising training and making sure everything is kept to a high standard. Although this is not what I plan on doing for the rest of my career, I believe it has given me valuable skills such as working well in my team under pressured conditions whilst still maintaining a high level of customer satisfaction. Show less

Internship

• Jul 2007 - Aug 2007

Mainly working on the internet banking website. I used my knowledge in HTML/XHTML, CSS, JavaScript, and PHP to create mock up pages, test requirements, and storyboards. I also had to test several pages extensively for errors and anomalies and to ensure that they fully conformed to web standards. Mainly working on the internet banking website. I used my knowledge in HTML/XHTML, CSS, JavaScript, and PHP to create mock up pages, test requirements, and storyboards. I also had to test several pages extensively for errors and anomalies and to ensure that they fully conformed to web standards.

Event Steward

• Mar 2006 - Apr 2006

Working locally at Elland Road Stadium I had the responsibility of operating the exit gates, preventing overcrowding, looking out for any hazards, and generally maintaining the health and safety of the public. This role required me to be able to communicate well with others, and also work well as a team. I also achieved the ’NCFE Level 2 Certificate in Event Stewarding’. Working locally at Elland Road Stadium I had the responsibility of operating the exit gates, preventing overcrowding, looking out for any hazards, and generally maintaining the health and safety of the public. This role required me to be able to communicate well with others, and also work well as a team. I also achieved the ’NCFE Level 2 Certificate in Event Stewarding’.

Waiter/Bartender

• Nov 2002 - Sep 2005

While doing my A-Levels at sixth form I worked part-time as a waiter/bartender at cave castle hotel. Various events such as weddings and conferences were held here, and towards the end of my employment I became more involved in organising them. While doing my A-Levels at sixth form I worked part-time as a waiter/bartender at cave castle hotel. Various events such as weddings and conferences were held here, and towards the end of my employment I became more involved in organising them.