General Manager

• 2021 - Present

Overall ability to effectively manage and maintain personnel, technician and client relations. Overall ability to effectively manage and maintain personnel, technician and client relations.

Service Advisor

• Sep 2018 - Sep 2021

Collision Estimator

• Aug 2015 - Sep 2018

Worked as an auto adjuster/estimator for body shop to provide appraisals for customers seeking repairs. Administered customer service to customers throughout the process of the entire claim: from preliminary estimate to subsequent supplements as well as to the completion date and pick up of vehicle. Ensured customers were well taken care of and helped restore them to the rhythm of their lives through exceptional client relations. • Ability to show empathy for customers in times of exigency. • Writing high quality estimates to accurately depict costs of repairs. • Was committed to customers for consistent and superior assistance. • Checked part prices from different vendors (LKQ, Keystone, OEM etc.) for factual and proper pricing. • Ordered, received, invoiced and returned all parts arriving and departing the shop. Show less

Assistant Shop Manager

• Jan 2013 - Aug 2015

Key member of a team from both a technical and managerial standpoint. This role helps lead our service center and is ready to start taking the initiative among auto technicians. With the goal to become the Service Center Manager, this position set up my team members for success. • Helping the Service Center Manager to find solutions for customer service. • Provide superior customer service leadership. • Informed customers of available vehicle services and explained them thoroughly for understanding Show less

Insurance Producer

• Jun 2012 - Jan 2013

Provided services to clients changing insurance needs by selling life, accident, health and disability insurance. Maintained a Series 19-03 Producer License required by the State of South Carolina to properly and responsibly market said services. • Skilled in developing client rapport – Strong, trustworthy relationship with people. • Communication Skills – Ability to clarify terms and details to clients’ satisfaction and needs. Provided services to clients changing insurance needs by selling life, accident, health and disability insurance. Maintained a Series 19-03 Producer License required by the State of South Carolina to properly and responsibly market said services. • Skilled in developing client rapport – Strong, trustworthy relationship with people. • Communication Skills – Ability to clarify terms and details to clients’ satisfaction and needs.

Senior Officer of Compliance for Pinkerton Government Services

• Jan 2008 - Dec 2012

Supervises individuals to make sure employees adhere to strict Department of Defense and Honeywell Aerospace and Defense Division guidelines for operational security and secrecy; as well as: Guard, patrol, or monitor premises to prevent theft, violence, or infractions of rules. Keeps account of payroll and attendance of my employees as well as other excel spreadsheets and operations. Enters incident reports to Honeywell’s integrated reporting system. • Supervisor of compliance for Honeywell’s Aerospace and Defense. • I have maintained an active secret clearance going on four years. Show less

Chemical Operations Specialist

• Sep 2004 - Mar 2006

Operating and maintaining Smoke Generating equipment while detecting Nuclear, Biological and Chemical weapons. Dealt with setting up zones and areas for the decontamination of NBC equipment, vehicles and personnel. Keeping a level head and maintaining calm during stressful reconnaissance missions throughout training. Keeping to the highest of military standards and duty to our country and service. • Awarded Army Commendation Medal 2005 • Was given leadership role throughout Basic Combat Training and Advanced Individual Training because of steadfast leadership qualities. Show less