VP Client Accounts

• Jan 2022 - Present

Co-Owner

• Oct 2018 - Present

Managing all elements of a residential rental property business which owns and manages 34 residential units in Ontario and Québec. Responsible for: • overseeing building maintenance for seven properties, including planning, scheduling, and acting as a construction manager on significant projects • preparation of financial statements, securing and refinancing loans, managing cashflow, and planning major capital expenditures • executing property management duties including managing current tenants, advertising vacant units, interviewing and selecting prospective occupants • growing top-line revenues through the acquisition of new properties Results: • developed the business from zero to 34 units in four years while working full-time with Publivate • grew gross profit to $415k per annum • provided safe and affordable housing to over 80 tenants Show less

Vice President

• Apr 2018 - Present

Overseeing project management, operations, and consulting of a company specializing in online engagement. Responsible for: • managing and overseeing multi-year client engagements from the outset until closeout by establishing and following project plans, leading weekly meetings, and coordinating resources to hit client goals • leading internal development projects through the creation of timelines, milestones, and managing the development teams to hit targets for project launches into the marketplace • overseeing and leading organizational change through the adoption of significant of new tools, processes, and enterprise management systems • providing ongoing consulting services to various clients to support their requirements for stakeholder engagement, outreach, meeting facilitation, and maintaining an online presence • creating new business ventures to allow the company to grow, offer more services to current clients, to attract new clients, and to expand into the SaaS marketplace • collaborating with clients in the planning, conceptualizing, development, and implementation of online tools, platforms, and software Results: built strong client relationships with clients leading to contract extensions and renewals • developed and implemented new systems for staff onboarding, training, and project management—recruited and managed 15 in-house and external staff • created a new business offering for virtual event management which oversees the planning, delivery, translation, and facilitation of online meetings Show less

District Manager

• Aug 2014 - Oct 2017

Developing and running franchise operations in the Greater Montreal Area and Southern Ontario. Responsible for: • recruiting, training, coaching, mentoring and leading franchise operators throughout Eastern Canada in all areas of business management • mentoring employees to develop recruiting, marketing, sales, scheduling, and production skills to allow them to achieve income targets • developing university students with no prior business experience into successful entrepreneurs with profit and loss responsibilities • monitoring and overseeing sales, financial performance, and customer relations • opening new territories and growing the company’s business in Toronto, London, Kitchener/Waterloo, Ottawa, Kingston, and Montréal Results: • created and developed a new window cleaning brand from scratch and launched into the Eastern Canadian market • grew top-line revenues $1.6M in first two years • established new business line in Ontario and Québec, adding $750k to top-line revenues in 2017 • recruited and led over 75 student franchise operators who averaged $18k in personal net income every summer • developed and prepared two employees for senior management roles to fill my position upon my exit Show less

Account Manager

• 2012 - 2014

Responsible for: • operating retail sales outlet • operating retail sales outlets in six cities across Eastern Canada on fill-in basis • training new hires in sales, product knowledge, and general business practices Results: • achieved $4.4M annual revenues • grew customer base and market penetration by over 10% in two years Responsible for: • operating retail sales outlet • operating retail sales outlets in six cities across Eastern Canada on fill-in basis • training new hires in sales, product knowledge, and general business practices Results: • achieved $4.4M annual revenues • grew customer base and market penetration by over 10% in two years

District Manager

• 2010 - 2012

Responsible for: • managing all operations in Eastern Canada• developing and executing marketing and sales campaign for the company• recruiting, training, coaching, mentoring, and supporting franchise operatorsResults:• recruited and led 15 student franchise operators annually• planned and led all company training seminars• conceived and developed set of training manuals for the company

Franchise Operator

• 2010 - 2010

Responsible for: • operating franchised window cleaning business for Kanata North territory• planning, prospecting, selling, negotiating, signing contracts, managing operations, hiring and supervising six employees, troubleshooting, managing financesResults:• in first year of business, and operating in virgin territory, served over 200 clients and achieved $16k net income• awarded Franchisee of the Year and promoted to district manager

Standardized Patient

• Jan 2000 - May 2011

Patient in role-plays for final exams of medical students from across Canada seeking licence to practice medicine Patient in role-plays for final exams of medical students from across Canada seeking licence to practice medicine