Service Manager

• Mar 2020 - Present

Results-oriented Manager that is committed to deliver excellence in customer service, warranty and property management for both new homeowners and tenants.

Service Coordinator

• Aug 2016 - Mar 2020

OCYDP Caseworker

• Feb 2015 - Aug 2016

Frontline Worker

• Aug 2014 - Jun 2015

This position is responsible for the day-to-day operations of The Ottawa Mission’s Front Line Services while representing the concerns and safety of the client. This position acts as a liaison between the client and all other departments. As a Frontline Worker, I take pride in building positive relationships with clients while supporting them toward independence. This position is responsible for the day-to-day operations of The Ottawa Mission’s Front Line Services while representing the concerns and safety of the client. This position acts as a liaison between the client and all other departments. As a Frontline Worker, I take pride in building positive relationships with clients while supporting them toward independence.

Canteen Supervisor

• Aug 2012 - Apr 2015

Delivery of canteen orders to inmates at the Ottawa-Carleton Detention Centre in Ottawa. First, all security protocols in the preparation of orders must be followed. The majority of my time was spent inside the institution, dealing individually with prisoners. I deliver orders and resolve any possible conflicts incurred due to errors in order fulfilment or the issuing of refunds. Delivery of canteen orders to inmates at the Ottawa-Carleton Detention Centre in Ottawa. First, all security protocols in the preparation of orders must be followed. The majority of my time was spent inside the institution, dealing individually with prisoners. I deliver orders and resolve any possible conflicts incurred due to errors in order fulfilment or the issuing of refunds.

Customer Services Representative

• Dec 2011 - Sep 2012

As a CSR with TD, I mainly completed day-to-day banking transactions for clients. While completing these transactions in a timely manner, I was expected to build relationships with clients as well as identify and act upon any sales opportunities I thought they could benefit from such as account or credit card changes/upgrades. If the needs of the client over-stepped my capacities as a CSR, I was also expected to make the appropriate referral to our sales representatives. As a CSR with TD, I mainly completed day-to-day banking transactions for clients. While completing these transactions in a timely manner, I was expected to build relationships with clients as well as identify and act upon any sales opportunities I thought they could benefit from such as account or credit card changes/upgrades. If the needs of the client over-stepped my capacities as a CSR, I was also expected to make the appropriate referral to our sales representatives.

Sales Representative

• Feb 2011 - May 2011

While working for GNC, I was charged with keeping the store looking immaculate as well as assisting customers with any questions or concerns they had about our products and how those products fit their lifestyle. My performance was evaluated by weekly sales objectives, which I met and often surpassed. While working for GNC, I was charged with keeping the store looking immaculate as well as assisting customers with any questions or concerns they had about our products and how those products fit their lifestyle. My performance was evaluated by weekly sales objectives, which I met and often surpassed.