Adam Clark
Senior Manager of Strategic Accounts at Altus Assessments- Claim this Profile
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Gaelic Limited working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
LinkedIn User
Adam is an incredibly warm and helpful person who has admirable communication skills. It's rare to encounter someone who just naturally clicks with people the way he does. Adam is detail-focused and has organized numerous events to run smoothly. He is always helpful and able to respond quickly to difficult inquiries.
LinkedIn User
Adam is an incredibly warm and helpful person who has admirable communication skills. It's rare to encounter someone who just naturally clicks with people the way he does. Adam is detail-focused and has organized numerous events to run smoothly. He is always helpful and able to respond quickly to difficult inquiries.
LinkedIn User
Adam is an incredibly warm and helpful person who has admirable communication skills. It's rare to encounter someone who just naturally clicks with people the way he does. Adam is detail-focused and has organized numerous events to run smoothly. He is always helpful and able to respond quickly to difficult inquiries.
LinkedIn User
Adam is an incredibly warm and helpful person who has admirable communication skills. It's rare to encounter someone who just naturally clicks with people the way he does. Adam is detail-focused and has organized numerous events to run smoothly. He is always helpful and able to respond quickly to difficult inquiries.
Credentials
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First aid
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Experience
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Acuity Insights
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Canada
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Higher Education
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100 - 200 Employee
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Senior Manager of Strategic Accounts
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Jun 2021 - Present
• Lead and manage the team that own the relationship with our most strategic partnering universities and colleges worldwide• Built and develop a strategic account management playbook, set KPIs that will determine the team’s success, and turn the Account Management practice into a unit that inspires Altus's customers and internal teams• Hire, train, and coach a team of Strategic Account Managers that executes on our key KPIs while developing and executing on strategic account plans for each of our partners• Identify new opportunities by exploring unmet needs with existing customers and feeding that back into product marketing to define new solutions, products, messaging, and positioning• An active contributor at cross-functional meetings and workshops that drive collaboration, alignment, and proper prioritization of marketing and product development activities as the voice of our customers• Help to Expand Altus's presence in all accounts through building strong relationships and compelling value propositions resulting in cross-sell and up-sell activities by partnering with our revenue organization
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Senior Account Manager
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Jan 2020 - Jun 2021
• Leading renewals for all programs currently using our products across North America, Australia and Europe• Leading retention and developing ways to prevent churn• Lead between product team and CS team• Developing relationships with new partnerships in Europe
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Customer Success and Accounts Manager
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Jun 2017 - Jan 2020
• Altus Assessment improves the quality of health care practitioners internationally, through the creation and delivery of their test for people skills, CASPer• Account Management of partner Universities & Colleges across Canada• In charge of contract renewals for all account verticals• On-boarding new customers (universities) and educating them on the research and data behind the tool• Delivering demos & presentations to program deans, faculty, committee & board members to ensure an understanding of the CASPer test• Training new CSM's that are hired by Altus• Cultivating the ongoing relationships• Constant experimentation to find ways to improve our customer experience • Scheduling assessment dates• Travelling to conferences, marketing events & university partners throughout Canada• Liaising with sales & referrals for new programs• Advocating for customer's needs within Altus
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Kaplan International Languages
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United Kingdom
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Language Schools
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500 - 600 Employee
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Student Services Manager
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Jun 2016 - Jun 2017
As the Students Services Manager I: Served as the main contact between KIE's centralised customer service and the school • Work with faculty and school/ centre staff to ensure highest level of student satisfaction• Ensure profitability of school and programs in conjunction with School Director • Assist in keeping the school compliant with provincial, national, and organisational standards • Participate in city, provincial and national initiatives and communicate feedback to national and North American team; develop and solidify relationships with agencies locally and world-wide • Train and supervise staff on effective methods of communication, customer service, counseling and advising prospective students about KIE products and offerings; collect lead information and take a lead in conversion efforts • Domestic marketing activities, including community outreach promoting events and activities, phone calls etc. • Managing Domestic sales team at school • Pro-actively seek out new partners and vendors within the community, including post-secondary institutions, vendors, host families, residences, etc. • Assist with payment processing and database maintenance as well as with finance reports • Liaise with national operations team and Customer Service offices world-wide to ensure alignment with national standards
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Special Olympics Ireland
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Ireland
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Non-profit Organizations
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1 - 100 Employee
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Regional Development Officer, Clubs & Volunteers
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Oct 2015 - May 2016
• Manage, develop and implement a structured and cohesive plan for the region to achieve the objectives regarding Volunteer and Club Programmes in line with the prevailing Special Olympics Ireland Strategy.• Recruit, train and assign key support volunteers to play an active role in the planning, development and roll out of the key projects associated with the role.• Liaise and work with staff, committees and volunteers in the planning, implementation and evaluation of Volunteer, Club and Health Programmes.• Drive the engagement of athletes in leadership roles, support their development and seek opportunities for their active involvement in relevant activities. • Ensure all data in relation to all stakeholders is accurately maintained and updated.
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Emerald Cultural Institute
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Ireland
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Education Administration Programs
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1 - 100 Employee
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Program Manager
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Oct 2014 - Oct 2015
• Developing and designing social activity programmes for Junior Winter & Summer groups in all ECI schools throughout Dublin.• Travelling to various countries to promote courses through marketing exhibitions & functions• Liaising with Group Leaders regarding programmes, changes & any problems that may occur• HR Planning for the summer – Recruitment & Advertisement• Setting Up of Summer Centres• Summer Staff Training• Co-ordinating of the Summer Centres while open• Financial planning & management for junior groups & summer centres• Dealing with external suppliers (activities, residences, transport)• Preparing group quotations• Assist in the development of Digital Media strategy
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Champlain College
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United States
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Higher Education
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700 & Above Employee
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Student Life Manager
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Aug 2013 - Oct 2014
Working with American students on a study abroad programme in Dublin. Daily tasks include: Event organising, leading tours, student internships & volunteer placements, managing student residents & resident assistants, social networking etc Working with American students on a study abroad programme in Dublin. Daily tasks include: Event organising, leading tours, student internships & volunteer placements, managing student residents & resident assistants, social networking etc
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Emerald Cultural Institute
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Ireland
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Education Administration Programs
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1 - 100 Employee
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Centre Manager
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Jun 2014 - Aug 2014
Daily running of the Marino Centre of up to 300+ international students from the ages of 10 - 30. Managing staff of approx 12 persons to maintain student residence, lead both in school and out of school activities, monitoring student life and well being etc. Other duties include: Developing staff rosters, finance & payroll, organising orientation, group leader meetings, final parties, disciplinary meetings, bookings, liaising with the Academic Director etc. Daily running of the Marino Centre of up to 300+ international students from the ages of 10 - 30. Managing staff of approx 12 persons to maintain student residence, lead both in school and out of school activities, monitoring student life and well being etc. Other duties include: Developing staff rosters, finance & payroll, organising orientation, group leader meetings, final parties, disciplinary meetings, bookings, liaising with the Academic Director etc.
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Kaplan International Languages
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United Kingdom
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Language Schools
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500 - 600 Employee
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Activities Coordinator
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Aug 2011 - Aug 2013
Having come from a very similar role as an activities coordinator I developed the Activities department at Kaplan PLI from the very start as there had been no such position previously. This position challenged me to adapt to a new environment and new country and use my skills and knowledge to create daily and evening activities, event nights, weekend trips, events and The other aspects of this role include finance, technical support, management, marketing, PR, social networking( Facebook, Twitter & Youtube), TOEFL & Cambridge invigilating and more.
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EF Education First
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Switzerland
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Education Management
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700 & Above Employee
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Activities and Internship Coordinator
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Feb 2010 - Aug 2011
The position of activities coordinator is a varied and busy role. Some of the main areas of this job are to organise daily and evening activities, party nights, weekend trips and international trips for students roughly aged between 16 - 30. The other aspects of this role include finance, management, social networking and more. I also organise internships for students who wished to gain work experience while here in Ireland. The position of activities coordinator is a varied and busy role. Some of the main areas of this job are to organise daily and evening activities, party nights, weekend trips and international trips for students roughly aged between 16 - 30. The other aspects of this role include finance, management, social networking and more. I also organise internships for students who wished to gain work experience while here in Ireland.
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Education
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2004 - 2008
Dundalk Institute of Technology
Bachelor of Arts, Community Sport Leadership -
2003 - 2004
Moinin na gCeisha
FETAC Qualification in Sports and Recreation & National Certificate in Exercise and Fitness, Sport and Rereation
Community
