Experience

Infinidat

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Remote Support Engineer

  • May 2022 - Present

  Storage system support engineer



CDS

• France
• Chemical Manufacturing
• 1 - 100 Employee

• Senior NetApp Data Storage Engineer / Technical Support Manager

  • Aug 2020 - Apr 2022

  Central Florida ▪ Continuation of duties as a Senior member of the NetApp Technical Support Team. ▪ Manage the CDS Technical Support team across all product lines and technical competencies. ▪ Handle employee related scheduling, reviews, cross training and other needs as they arise. ▪ Work with the Service Delivery staff to drive customer onboarding engagements and assist with customer engagements that need additional attention. ▪ RCA service delivery engagements. ▪ Participate in project… Show more ▪ Continuation of duties as a Senior member of the NetApp Technical Support Team. ▪ Manage the CDS Technical Support team across all product lines and technical competencies. ▪ Handle employee related scheduling, reviews, cross training and other needs as they arise. ▪ Work with the Service Delivery staff to drive customer onboarding engagements and assist with customer engagements that need additional attention. ▪ RCA service delivery engagements. ▪ Participate in project development and user acceptance testing of new tools and processes to improve operations. ▪ Participate in agile testing, implementing, as well as ongoing troubleshooting, daily operations, and change implementation of the incident ticketing system.

• Senior NetApp Data Storage Engineer

  • Apr 2012 - Aug 2020

  Central Florida ▪ Provide onsite field service for NetApp and EMC systems in Data Center environments for both professional services and escalations. ▪ Manage customer focused professional services engagements. ▪ Provide subject matter expertise for R&D and customer projects. ▪ Function as senior technical resource during prospective client sales engagements. ▪ Analyze NetApp and Data Domain autosupports for fault conditions. ▪ Employ corrective actions for all systems, facilitate replacement… Show more ▪ Provide onsite field service for NetApp and EMC systems in Data Center environments for both professional services and escalations. ▪ Manage customer focused professional services engagements. ▪ Provide subject matter expertise for R&D and customer projects. ▪ Function as senior technical resource during prospective client sales engagements. ▪ Analyze NetApp and Data Domain autosupports for fault conditions. ▪ Employ corrective actions for all systems, facilitate replacement part and field support engineer logistics, maintain spare part inventory. ▪ Evaluate new account storage systems, identifying spare parts required for support. ▪ Implement new account setup to facilitate support services. ▪ Assess support feasibility of new software and hardware. ▪ Compose action plans for service events and new installs. ▪ Remotely access and analyze EMC Symmetrix systems for fault conditions ▪ Review EMC Clariion SP Collect files for fault conditions.



NetApp

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer Level 2 / Escalations / Technical Team Lead

  • Dec 2007 - Apr 2012

  Central Florida  Assume and resolve escalated support cases  Review the support team’s cases, providing guidance, and advanced technical support.  Approve or deny cases for further escalation.  Audit team cases for quality control  NetApp University Global Support (GS) Training.  Provide telephonic and electronic remote support for NetApp, Data ONTAP storage systems and associated customer environments.  Software and hardware troubleshooting / Hardware specialist.  Microsoft… Show more  Assume and resolve escalated support cases  Review the support team’s cases, providing guidance, and advanced technical support.  Approve or deny cases for further escalation.  Audit team cases for quality control  NetApp University Global Support (GS) Training.  Provide telephonic and electronic remote support for NetApp, Data ONTAP storage systems and associated customer environments.  Software and hardware troubleshooting / Hardware specialist.  Microsoft Servers, Solaris, Linux, and other flavors of *nix.  NAS, CIFS, NFS, SAN, iSCSI, FC / FCP  Upgrades, firmware, and replacement parts. Show less



InnerTag

• United States
• Computer and Network Security

• Network / Systems Administrator

  • 2006 - 2007

  Central Florida  Windows 2003 and 2000 domain and file server installation and administration.  MS Exchange 2003, 2000, and active directory administration.  Astaro Security Gateway.  Firewall, VPN, and Nitix (Linux) server setup, installation, and administration.  Troubleshoot, repair, and install all PC hardware and software including but not limited to Windows OS, Microsoft Office Suites, Anti Virus, printers, and scanners.  Provide in-person, telephonic, and electronic remote support… Show more  Windows 2003 and 2000 domain and file server installation and administration.  MS Exchange 2003, 2000, and active directory administration.  Astaro Security Gateway.  Firewall, VPN, and Nitix (Linux) server setup, installation, and administration.  Troubleshoot, repair, and install all PC hardware and software including but not limited to Windows OS, Microsoft Office Suites, Anti Virus, printers, and scanners.  Provide in-person, telephonic, and electronic remote support to individual users. Show less