Experience

LDeX (London Data Exchange Ltd)

• Data Centre Engineer

  • May 2012 - Present

  London, United Kingdom I am proud to be a part of the LDeX team. My day-to-day responsibilities include the delivery of customer rack solutions, cable installations (CAT5,Fibre Optic & Coax) and actioning customer requests within given Service Level Agreements (SLAs). I also maintain the building security & access producers to keep clients equipment & data secure. Trading since 2007, the LDeX Group and its subsidiary companies have become a well-respected and trusted brand in delivering mission… Show more I am proud to be a part of the LDeX team. My day-to-day responsibilities include the delivery of customer rack solutions, cable installations (CAT5,Fibre Optic & Coax) and actioning customer requests within given Service Level Agreements (SLAs). I also maintain the building security & access producers to keep clients equipment & data secure. Trading since 2007, the LDeX Group and its subsidiary companies have become a well-respected and trusted brand in delivering mission critical data centres and global reach low latency connectivity solutions to businesses around the world. The LDeX Group, led by a well-seasoned management team with 30+ years of experience in the data centre and network sectors is a well-established and profitable organisation that is cash generative with year on year double digit growth in both revenues and EBITDA. The Group is customer service focused with emphasis on high availability and 100% uptime to meet the needs of our customers hosting mission critical applications, services, and network solutions. The LDeX Group is proud of its trading ethics and to be a 100% carbon neutral business. Show less



Lloyds TSB through Reed Agency

• Data Entry

  • Mar 2010 - Apr 2012

  Sheldon I worked on various teams within Lloyds TSB's. I started on the ISA Team where I was responsible for chasing customers ISA transfers from other banks. it required I use good communication and problem solving skills to arrange swift action to chase late transfers. After the ISA season madness I moved to the Accounts Team where I was part of a team responsible for closing accounts and ensuring the correct closing balance was sent to the customer in the form of a cheque. Working on this… Show more I worked on various teams within Lloyds TSB's. I started on the ISA Team where I was responsible for chasing customers ISA transfers from other banks. it required I use good communication and problem solving skills to arrange swift action to chase late transfers. After the ISA season madness I moved to the Accounts Team where I was part of a team responsible for closing accounts and ensuring the correct closing balance was sent to the customer in the form of a cheque. Working on this team required good attention to detail and helped me to develop a strong work ethic while working on a repetitive task. After a few months on the Accounts Team I was transferred to the Accounts Transfer Research Team. This is a small specialist team that worked to resolve issues occurring during the accounts transfer process. For this role I had to have a good understanding of the entire Transfer Process and use my problem solving skills to locate the exact point a customers issue had occurred and then create possible solutions. I then had to use my Interpersonal skills to discuss the solution with customers who were usually angry or upset about the transfer delay. I was seconded to the Procedures Helpdesk during the Lloyds, Halifax and Bank of Scotland merger while the new Halifax and BOS staff settled into the new branch procedures. The Procedures Helpdesk takes calls from Branch Staff who are uncertain on how to carry out certain tasks. We advised on the procedure and showed them the location of step by step instructions for each task on the Lloyds Network. This role was telephony based and required good product knowledge and communication skills. Show less



Wine Rack

• Canada
• Beverage Manufacturing
• 1 - 100 Employee

• Wine Rack Supervisor

  • Jun 2007 - Aug 2008

  Wylde Green Sutton Coldfield Responsibilities included: Opening and closing the shop, hiring new staff, ordering stock, taking deliveries, stock and safe counts, preventing / reporting shop lifters, managing the shops rota, serving and refunding customers as well as offering recommendations. There was no manager present at the store for a large part of my time of employment. I therefore worked alone and managed the store, this enabled me to develop my confidence, management skills and develop a greater… Show more Responsibilities included: Opening and closing the shop, hiring new staff, ordering stock, taking deliveries, stock and safe counts, preventing / reporting shop lifters, managing the shops rota, serving and refunding customers as well as offering recommendations. There was no manager present at the store for a large part of my time of employment. I therefore worked alone and managed the store, this enabled me to develop my confidence, management skills and develop a greater sense of responsibility. Show less