Experience

Convertr

• United Kingdom
• Software Development
• 1 - 100 Employee

• Product Manager

  • Nov 2016 - Present

  Product DevelopmentLiaise with clients and support staff to raise any new feature requestsWriting up specifications for new featuresAssist with testing and deployment.Reports bug fixesLiaise with the development team directly to resolve any platform issuesManage 3rd Party API ServicesReporting any issues with serviceOversee and manage implementation of any new 3rd party API’s (Test and review)SQL Report Writing Write custom scripts to assist with reportingTroubleshoot any technical issues with the platform Show less

• Technical Account Manager

  • Jun 2014 - Oct 2016

  Technical On - BoardingManage and Implement new integrationsLiaising with clients for Direct API IntegrationsManaging new enterprises for clientsTraining, testing and implementationCampaign maintenanceTechnical supportTechnical Support for Operations TeamPlatform supportCampaign managementIssues with pixel trackingPixel implementation



Rakuten.co.uk

• Luxembourg
• Information Technology & Services
• 100 - 200 Employee

• Account Opening Advisor

  • Jun 2012 - Jun 2014

  Supporting new customers and Merchants with queries and issues with regards to listing products for sale, attending conference calls, meeting with Merchants, reviewing documents with Merchants, helping Merchants create and review their data feed(s), processing data feeds for the Merchants, instructing Merchants on the use of web based systems, updating Merchants' accounts with the latest activity and developments, managing the activity log to reflect the latest seller progress and developments etc. – full training given Administration of new accounts and logging inventory. Working closely with customer services and the commercial account team to identify areas causing disruption to accounts, and resolving the problems. Identifying areas for improvement in the processes of top-tier accounts, and work with their contacts to improve efficiencies. Advising and supporting on-going improvements to the back office website to improve the buying and selling experience, in conjunction with the commercial team. Liaise with the development team directly to resolve account issues related to their inventory and catalogue feeds, reporting needs and other tools. Using data-driven analysis and reporting to identify useful trends on the website. Show less



Novartis Animal Health

• Frimley

• Junior Business Analyst

  • Jun 2008 - Jun 2009

  While at Novartis, The main responsibilities were to; Provide business analysis assistance Create and maintain documentation Create test documentation for end users Assist in requirements gathering and product functionality Attend and contribute to meetings when required on Usability, Requirement documents, team meetings. Participate in systems projects and system implementation Rebate System Local Intranet Perform Business application support 1st Line support to in house applications 2nd Line to Main CRM Assist in coordinating compliance process CRM Data Analyst- responsible for providing accurate weekly data reports to senior management. Training and mentoring of users of varying seniority to help support and maintain local intranet Documentation of User Manual and Training Show less