Director of Support

• Mar 2022 - Present

Head Of Support

• Jan 2020 - Mar 2022

Owner

• Jan 1999 - Present

Technology consulting for Small Businesses and Home Offices Support for Servers, client PC's, Point of Sale machines, printers, and network devices. Technology consulting for Small Businesses and Home Offices Support for Servers, client PC's, Point of Sale machines, printers, and network devices.

Manager, Network Operations & Support Services

• Jul 2010 - Jan 2020

Reporting to the CEOManage the Network Operations Center, which is a 24/7/365 technical operations departmentResponsible for operations and support for the distribution network to thousands of client sitesInvolved in project management of internal IT deployments and upgradesInvolved in project management for client software development

Senior Systems Administrator

• Jun 2006 - Jul 2010

Reporting to the VP of Global OperationsProviding training and leadership to the NOC departmentProviding second level support to all partners and customersAssist on third level support and escalations when requiredProviding monthly reporting to Executive Management on Quality Control and IT ProjectsProviding various reports and audits of production systems on optimizationLocal and International travel for software deployments

Systems Administrator

• Nov 2003 - Jun 2006

Monitor and review over 2300 newspapersProvide technical support to partners and customersProvide technical support to global newspaper publishersAssisting in creation of workflow processes for production content processing systemCreation of SharePoint environment for multiple departments. In charge of design, configuration, and security for SharePoint.

Systems Administrator

• Aug 2002 - Apr 2003

Implementation and upgrade of Windows 2000 Active Directory network Setup and configuration of Exchange 2000 email system Installation and configuration of VPN hardware and software between 2 offices Setup and configuration of users and clients PC's on the network Designing new network infrastructure Beta Testing of new systems for future implementation Implementation and upgrade of Windows 2000 Active Directory network Setup and configuration of Exchange 2000 email system Installation and configuration of VPN hardware and software between 2 offices Setup and configuration of users and clients PC's on the network Designing new network infrastructure Beta Testing of new systems for future implementation