Experience

Basilian Fathers

• Canada
• Religious Institutions
• 1 - 100 Employee

• Circle of Care Coordinator for The Basilian Fathers

  • Feb 2022 - Present

  The role of the circle of care coordinator is to assist the Dillon House team (Superior, Director of Care, assisted living provider, personal support workers, etc.) In coordinating care of by proactively managing and organizing holistic care for confrère’s, so as to offer complete preventive care for all confrères. The Circle of Care Coordinator will act as a primary conduit for the transmission of information between providers and confrères and their superiors. They will coordinate services for all confrères who are part the assigned region, especially those with serious, complex or chronic health problems or with psychosocial issues. They will provide advocacy, information and referral services to confrères to address their medical and psychosocial needs. Show less



Metoyer Roundtable Consulting

• Texas, United States

• Caregiver

  • May 2021 - Jan 2022

  Caregiver/Private Sitter Caregiver/Private Sitter



CEVA Logistics

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Pricing Analyst-Ocean

  • Nov 2018 - Oct 2019

  Pricing Analyst will support field sales and the global tender management organization with cost and customer pricing responses to RFQ opportunities. Pricing Analyst will support field sales and the global tender management organization with cost and customer pricing responses to RFQ opportunities.



OfficeMax

• Retail
• 700 & Above Employee

• Retail Operations Manager

  • Oct 2016 - Oct 2019

  The Operations Manager is responsible for freight and logistics activities within the store. This person will partner with the Store Manager and Assistant Store Manager to provide guidance to Logistics associates by facilitating some training; providing positive and constructive feedback, and the appropriate level of coaching required from a Lead. In partnership with the management team, S/he will also maintain loss prevention compliance, store visual and merchandising standards. The Operations Manager, will also play a Leader on Duty role and proactively engage with customers to exceed their needs and work to generate revenue by driving a sales culture.The Operations Manager, will also be a ‘Key Carrier', and while functioning in this role, will be considered the Leader on Duty. Show less

• Customer Service Manager

  • Aug 2016 - Jun 2019

  The Customer Service Manager, will partner with the management team in driving a memorable customer experience through leadership, communication, integrity and passion for the brand. In partnership with the management team, S/he will provide guidance and direction to Front End associates and will facilitate ongoing training on the business model. The person in this position will also work closely with our Print Services associates, and will have accountability to drive the sales of Print Services and properly assess customer needs to ensure satisfaction in every interaction. This person will motivate and inspire associates to build strong relationships and create an environment which increases customer retention. The Customer Service Manager, will proactively engage with customers to exceed their needs, ensure a positive customer experience and work to generate revenue by driving a sales culture. Builds ongoing customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge. Acts as a Change Champion, supporting implemented change. The Customer Service Manager, will also be a ‘Key Carrier', and while functioning in this role, will be considered the Leader on Duty. Show less



Veterans Evaluation Services - Government Contractor

• Houston, Texas

• Clarification Liaison

  • Sep 2015 - Aug 2016

  •Work with appointed contacts at Department of Veterans Affairs regional offices to clarify and reconcile discrepancies in information, history and diagnoses on veterans’ medical reports •Directly assisted department manager in task delegation and oversight, as well as developing and implementing concepts and processes to improve departmental operations • Track and expedite cases throughout entire examination process from receiving requests to releasing and reconciling reports • Designated liaison for direct communications with contacts at contracted VA regional offices • Format and distribute all complete exam reports and diagnostic records based upon the requirements of the respective VA office • Edit and review a wide variety of medical reports for content, syntax and grammar for the Veterans Health Administration and Veterans Benefit Administration divisions of Veterans Affairs •Ensure the secure exchange of data from private medical records •Designated liaison for direct communications with contacts at contracted VA regional offices Show less



Precise Private Duty, Inc.

• Houston, Texas

• Supervisor of Personal Assistance Services

  • Feb 2013 - Aug 2015

  Private Duty Nursing and Home Health Care Supervisor of Personal Assistance Services, 2013-Present Supervise a staff of Home Care Aides that provide supportive services to patients with personal care. Scheduled home health aides for visits and work assignments. Monitor the quality of care performed by the home health aides. Lead and direct the work of others which includes creativity and latitude. Answer telephones, handle patient complaints, and perform QA calls Recruit, Hire, and train highly qualified caregivers and match with appropriate patient.. Perform monthly background checks (Criminal, Federal/State OIG, Misconduct registry, Nurse Aide Registry) Hold weekly team meetings of personnel to ensure agency’s goals and objectives are met Assists with the implementation of the agency’s non-profit to assist indigent seniors and disabled veterans. Show less



Kandy Stripe Academy

• Houston, Texas Area

• Operations Manager

  • 2000 - 2012

  Lead, direct and manage all aspects of site operations to ensure that the operations staff executes above district standards. Responsible for the overall maintenance, security, and daily operations of the campus grounds. • 100% Audit compliance rate over 5 year tenure as Operations Manager • Maintained the upkeep of classroom inventories including office and classroom equipment, textbooks, and various supplies. • Respond to service requests, coordinate resources and implement the set up and take down of furniture and equipment for a wide variety of campus and community events. • Oversee monthly disaster drills for campus population over 420 people. • 100% district standard pass rate over five year period with disaster preparation drills. Substitute Teacher, 2000-2007/ 2009- 2012 Handled the upkeep, maintenance, and overall efficiency of the school’s records and entered data into database. Provide tutoring and guidance to students having academic difficulties. • Hands-on experience with small and large classes within various age groups, educational and grade level. • Prepare, administer, and grade tests and assignments in order to evaluate students' progress in accordance to district standards. Show less



Safmarine

• Maritime
• 300 - 400 Employee

• Import/Export Port Coordinator &Customer Service Representative- Import, 2007-2009

  • 2007 - 2009

  Demonstrated commitment to customer satisfaction by following up proactively ensuring all customer inquiries handled promptly and effectively. Delivered exceptional customer service with the ability to handle irate or adverse customers to quickly resolve any issues related to their cargo inquiry. • Answer telephones, took customer inquiries about bill of ladings, cargo location, expected deliveries, cargo status • Communicate & coordinate with various internal teams- finance, operations, dispatch- to handle any inquiries or holds related to customers’ cargo. • Responsible for timely delivery & running of reports that proactively monitors cargo. • Work w/ various software data systems to ensure all criterion input accurately and any amendments executed promptly & correctly. • Verify the accuracy of customer invoices & arrival notices & escalate to proper channels if needed correcting. Show less



United States Marine Corps-1st Batt. 3rd Marines/1st Batt. 23rd Marines

• Various Places around the world and The United States

• Infantry-Squad Leader/Section Leader/Instructor

  • 1996 - 2004

  Infantry Squad Leader/Mortar Section Leader/Anti-Terrorism/Security Forces Infantry Squad Leader/Mortar Section Leader/Anti-Terrorism/Security Forces