Experience

StimLabs

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Systems Administrator

  • Aug 2021 - Present

  Systems administrator in charge of maintaining and deploying a variety of systems, including Azure Stack HCI, Office 365, Microsoft Azure, Windows Servers, and our ITSM. Systems are managed via the use of Powershell scripting in both Azure and our on-premise hybrid environment. I also manage a hybrid Active Directory environment through Powershell automation and scheduled tasks. I manage our endpoints through Microsoft Intune by configuring, and deploying, endpoint configuration policies, applications, and security policies. Devices are ran through Windows Autopilot for device standardization. Configured, deployed, and manage our Freshservice ITSM instance, including the creation of knowledge articles, user permissions, integrations, workflow automation, and asset tracking. Configured and deployed our our cluster through Azure Stack HCI. Systems are managed through Windows Admin Center and Powershell. Maintain our Cisco Meraki Environment, including the creation of new networks and subnets to fit the needs of the business. Setup and installed Meraki hardware, including Switches, Fiber SFP+ Switches, Firewalls, and WAPs. Support and deploy 3rd party applications and integrate them with our current systems as needed.



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Help Desk Technician

  • Jul 2019 - Aug 2021

  o Provide generalist support for a fast-paced environment supporting proprietary and standard software on hosts. o Proprietary software, Microsoft Office, VPN (Zscaler IA), Trend Micro, Windows Security, Webpage applications o Troubleshoot hardware configurations on workstations, escalating as needed to on-site technicians. Also provided support for any issues related to the hosts or user accounts o Networking support, Active directory accounts, workstation hardware o Support and develop the Service Desk’s knowledgebase by updating existing articles and creating new articles for new issues or documentation. o Provide excellent customer support to ensure user satisfaction and issue resolution. o Documented and supplied enhancement requests and recommendations for development on proprietary applications based on frequency of calls, or user needs



Aderant

• United States
• Software Development
• 500 - 600 Employee

• Application Support Specialist

  • May 2018 - May 2019

  o Provided technical support and enhancement recommendations for proprietary case management software. o Assisted clients in migrations from local applications of Aderant Total Office to the cloud, Aderant Expert. o In charge of updating existing knowledge articles. Also created and documented processes for Aderant’s new software and migrations. o Provided Database support for applications through the use of queries in MSSQL. o Provided technical support and enhancement recommendations for proprietary case management software. o Assisted clients in migrations from local applications of Aderant Total Office to the cloud, Aderant Expert. o In charge of updating existing knowledge articles. Also created and documented processes for Aderant’s new software and migrations. o Provided Database support for applications through the use of queries in MSSQL.



Xcentric

• Alpharetta, GA

• System Administration Intern

  • Apr 2017 - Aug 2017

  o Responsible for providing support on Xcentric’s Citrix terminal environment, including software and server support. o Assisted in the creation of user accounts in Active Directory and managed group policy for supported firms. o Responsible for providing support on Xcentric’s Citrix terminal environment, including software and server support. o Assisted in the creation of user accounts in Active Directory and managed group policy for supported firms.