Experience

Audio Research Corporation

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Operations & Production Manager

  • Apr 2021 - Present

  Audio Equipment, High Definition

• Sales / Customer Support Admin.

  • Sep 2019 - Present



Storlie Furniture Group LLC

• Administrative Support/Customer Service/Order Entry & Scheduling

  • Feb 2018 - May 2019

  • Provided administrative support to the General Manager and Controller, running reports, preparing documents, and creating excel files.• Maintained master inventory list, updating new SKU’s, product descriptions, dimensions, weights, freight classes and measurements. Communicated this to our dispatch trucking service to make sure they had the correct NMFC codes, product class, and weight, carton size for proper shipping. • Provided customer support for customers who called for assistance with product information such as assembly instructions, warranty, freight, damaged product, etc.• Provided back up assistance to Order Entry as needed. Processed orders that were received by email or fax in a timely manner to meet the day’s cut off time for next day shipping. Contacted customers directly either by email or phone to solve orders that had various discrepancies to resolve them to meet next day shipping deadline.• Provided back up assistance to Scheduling as needed. Scheduling includes: sending out order acknowledgments to all customers and providing any necessary information on their order status by phone and or email communication. Explained and resolved the following: pricing, back orders, order revisions, meeting minimum freight threshold requirements. Created packing slips, order shipping log, and documentation for the shipping department.



Staples Business Advantage

• Furniture Analyst / Assistant for State/Local Government & Education Markets (SLED)

  • Dec 2013 - Dec 2017

  Furniture Analyst / Assistant for State/Local Government & Education Markets (SLED) • Provided administrative support to the furniture sales department and National Business Development Director of Furniture.• Maintained Staples held contracts as directed by National Business Development Director of Furniture (NJPA, BUYQ, E&I, NPP & ACSI) by creating and updating vendor line listings for internal and external discounting documents.• Created bid pricing documents and complex excel pricing worksheets to calculate install, freight and net sales to customer.• Gathered product specifications and pricing by reaching out to vendors directly for Bids, RFP, RFI and RFQ.• Managed vendor directory on a quarterly basis updating any new information details.• Created custom sales flyers and maintained furniture posting of sales literature on SalesForce.com• Arranged trade shows and travel accommodations for VP/Director of Furniture, Furniture Sales Executives, and Customers; coordinated schedules for internal and external events with manufacturers. (EDSpaces)• Compiled monthly reporting to show revenue sales growth month over month and year over year



Commerical Furniture Services CFS

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Sales Administration Assistant

  • Sep 2010 - Nov 2013

  • Provide administrative support to the furniture sales department, President, Vice President and Director of Operations.• Generated furniture proposals and sales orders based on salesperson’s specs and pricing.• Generated and tracked vendor purchase orders related to above mentioned sales orders.• Gathered product specifications, pricing and data for RFP/BID as directed by sales.• Provided customer service for any of our clients who had questions or problems.• Maintained client contact list for assigned salespeople.• Created 20/20 Cap spec worksheets for sales to review and then generated proposals.• Standardized 20/20 Cap spec worksheets and proposal formats so all sales and administrative assistants were consistent and more efficient.• Streamlined the tracking of purchase orders and acknowledgments.• Coordinated and scheduled delivery and installations for customers.• Compiled and organized all paperwork and service and product details once customer projects are completed so accounting can generate a detailed invoice.



Corpoarate Express

• Furniture Sales Support / Administrator

  • Jan 2007 - Sep 2009

  • Provided administrative support to the furniture sales department and VP/Director of Furniture.• Created bid pricing documents, worksheets, and legal documentation. • Maintained resource library literature and informed Sales Reps of any new catalogs and new pricing from preferred vendors. • Maintained Scholastic Rep’s school contracts and communicated any changes. • Coordinated the schedule for internal and external events with manufacturers.• Maintained department training calendar and the related training documentation. • Arranged travel accommodations for VP/Director of Furniture, Furniture Sales Executives, and Customers. • Provided assistance to various departments and customers by researching problems as requested.• Scheduled and coordinated agendas and meeting rooms for internal and external meetings and conferences. • Prepared letters, memos, sales forms, requisition forms, reports, and presentations.



Corporate Express

• Australia
• Retail Office Equipment
• 1 - 100 Employee

• Marketing / Sales Administrator

  • Jan 2004 - Jan 2007

  • Provided administrative support to the sales department.• Served as a liaison between sales personnel, customers, and other functional departments (Customer Experience Center, Bids & Contracts, Pricing & Margins, Credit & Collections, and Sales & Marketing).• Ran and distributed various reports to sales management and staff. • Ordered and distributed various sales collateral including catalogs, sales literature, promotional materials, kits, and samples.• Created and compiled data for quarterly business reviews.• Gathered customer details from sales force to maintain information and qualify prospects in Salesforce.com.• Created custom sales flyers and published them in Salesforce.com.

• Strategic Account Administrative Assistant

  • Jan 2002 - Jan 2004

  • Provided relatively complex administrative duties in support of the strategic account sales manager and team.• Completed work assignments that were complex in nature and required moderate use of discretion and judgment to meet established priorities.• Prepared sales charts, graphs and spreadsheets for quarterly reviews. • Created and maintained customer requisitions and custom catalogs. • Established and maintained customer contact lists, contract pricing, special order inquiry pricing and product number conversion list.

• Contract Administrator

  • Jan 2000 - Jan 2002

  • Performed relatively complex administrative duties in support of the contracts department. • Analyzed complex information including pricing and pricing matrices for inclusion in contracts.• Provided ad-hoc reporting to managers, sales representatives, regional and national staff. • Built and maintained contracts in Legacy and National Computer System.

• Sales Administrative Assistant

  • Jan 1999 - Jan 2000

  • Provided field and internal support for my manager and sales staff. • Assisted customers in an efficient, knowledgeable and pleasant manner



Business Essentials / Corporate Express

• Customer Service Team Lead

  • Jan 1986 - Jan 1999

  • Trained new customer service representatives on product knowledge, phone skills, data entry, forms and other office duties. • Trained new customer service representatives on product knowledge, phone skills, data entry, forms and other office duties.