Programme Manager

• Jul 2021 - Present

As the Vaiie programme manager, I lead the project team to grow and enhance our technology enabled solutions that meet current and future needs of our clients. In a constantly evolving regulatory landscape I foster a culture of active collaboration to understand the problems that need to be addressed - and solve them. As the Vaiie programme manager, I lead the project team to grow and enhance our technology enabled solutions that meet current and future needs of our clients. In a constantly evolving regulatory landscape I foster a culture of active collaboration to understand the problems that need to be addressed - and solve them.

Strategic Project Manager (FinTech)

• Aug 2016 - Jul 2021

My role at Jersey Finance is to manage projects and initiatives with a specific focus on development of FinTech as an enabler for change in the finance industry. Current priorities include but are not limited to Cyber Security, Data, Wealth Technology (WealthTech), Regulatory Technology(RegTech), and Blockchain/Distributed Ledger Technology. I have significant knowledge of the technology sector spending six years as an IT project manager gaining full BCS and ISEB accreditation. Past projects include digital/online initiatives, desktop transformation, regulatory and compliance reporting, and payments transformation.

Strategic Insight & Executive Office Manager

• Jan 2015 - Aug 2016

Responsible for the identification, analysis, and interpretation on market/regulatory conditions with strategic options identified and presented to the banks ExCo/Board.

Project Manager

• Jun 2008 - Jan 2015

Business Analyst

• Apr 2006 - May 2008

Employed as part of the project delivery team. Supporting a Project Manager I was responsible for the analytical tasks during the project lifecycle from the feasibility stage through to the development and implementation of change across all RBS International’s jurisdictions and brands. My role covered all areas of business analysis including SOx governance, producing process flows/guides, managing business testing cycles, preparing strategic options papers, undertaking staff training, managing business implementation activities, and preparing and issued communications.

Credit Sanctioner

• Mar 2004 - Apr 2006

Responsible for the sanctioning of personal credit facilities, monitoring and controlling the departments Debt Manager system, overviewing the daily reports of overdrawn accounts ensuring that the appropriate action in line with the Bank’s credit policy was taken, undertaking a review of applications processed by the department to ensure that all criteria has been met and that the relevant conditions of sanction have been adhered to. I was the line manager responsible for members of staff within the department; this included undertaking performance reviews, providing one to one coaching, and disciplinary processes when required.

Assistant Relationship Manager

• Jan 2002 - Feb 2004

Working on a portfolio of 450+ Business and Commercial clients. I provided the customer with one point of contact for any banking related issues. Through this I gained extensive knowledge of bank processes including personal and non-personal lending, risk control, security, international payments, and mortgages. Through speaking to customers I gained a deep understanding of customer requirements and expectations allowing me to deliver a service-focused approach, which ensured I achieved sales targets, and won business from competitors.

Customer Service Officer

• Oct 1999 - Dec 2001

My responsibilities during this time involved account maintenance and operational processes, as well as dealing with customer queries and complaints. This role gave me a through understanding of the background mechanics of how bank processing worked, I personally made sure that I knew not only how to process the work but also why which is an approach that I have carried forward into future roles.

Customer Service

• Sep 1996 - Sep 1998

Whilst attending college I worked part time at Morrisons Supermarket. My duties involved merchandising stock, stock control and customer service. Whilst attending college I worked part time at Morrisons Supermarket. My duties involved merchandising stock, stock control and customer service.