Technical Consultant - Cyber Workforce Advisor

• Sep 2022 - Present

Technical Onboarding Consultant

• May 2022 - Aug 2022

Tier 2 CSOC Shift Lead

• Aug 2021 - May 2022

• Lead HPI’s (High Priority Incidents) which consists of implementing the required defensive techniques, maintaining ongoing communication with stakeholders and clients, fulfilling the role of chairperson during bridge calls, completing lessons learned sessions and PIR’s (Post Incident Reviews) with all participants.• Producing technical reports for senior stakeholders on major incidents and ensuring this work is repeatable by utilising it as part of the exercising strategy.• Leading a team of Tier 1 analysts whilst being responsible for their personal and technical development as well as their performance management.• Assisting the Deputy CSOC manager in recovering from security breaches, participating in investigation and remediation of security incidents, and establishing configuration policies for security technologies.• Working as part of a team to perform deep-dive incident analysis and determine if critical systems or data sets have been impacted.• Helping define policy and tools needed to assess the Home Office’s vulnerabilities, and put appropriate risk mitigating actions in place where required, working closely with various internal and external suppliers.• Providing technical expertise during internal investigations, also including active legal investigations against Home Office employees. Show less

Tier 1 CSOC Analyst

• Jul 2019 - Aug 2021

• Protective monitoring – carrying out large data analysis to identify any security threats• Malware investigations – carry out internal investigations to identify malicious software• Tool implementation – Subject Matter Expert (SME) including internal support and training• Learning and Development – amending knowledge articles to help CSOC analysts• Policy analysis – working with external stakeholders to improve obsolete processes• Leadership – fulfilling the shift lead position and maintaining performance levels Show less

Executive Officer

• Oct 2018 - Jun 2019

• Capacity planning – analysing live data to identify call centre needs• Forecast planning – ensuring the continuity of service within the department• Intranet champion – improving departmental support resources• Performance analysis – monitoring calls to identify ways of improving productivity• Performance feedback – providing support to call agents and team leaders

IT Support Analyst

• Jun 2017 - Jun 2018

• Working at pace to resolve any issue which could result in the prevention of production • Leading several European projects • Working within the EAME projects team to implement and execute several full-site PC refresh programmes • Working closely with on-site employees ensuring their technical requirements were in place, preventing any operational impact to the organisation • Implementation of equipment across multiple sites whilst working to strict timelines • Working at pace to resolve any issue which could result in the prevention of production • Leading several European projects • Working within the EAME projects team to implement and execute several full-site PC refresh programmes • Working closely with on-site employees ensuring their technical requirements were in place, preventing any operational impact to the organisation • Implementation of equipment across multiple sites whilst working to strict timelines