Security Compliance Analyst

• Aug 2021 - Present

IT Service Desk Technician

• Jul 2018 - Jul 2021

● Provided desktop and user application support to corporate HQ and over 250 off-site locations.● Install, configure, and troubleshoot new and existing Windows PCs and peripherals including printers, phones, and credit card readers.● Added and managed users, computers, and security permissions in Active Directory.● Traveled to retail locations for on-site installation of network and phone systems.● Managed and maintained store phone systems through RingCentral.● Provided point-of-sale (POS) terminal and user administration for retail stores. ● Assisted in migrating Exchange and IMAP users to Office 365. ● Appointed Project Manager of new Payment Mate credit card processing initiative for NCS/SSI retail locations. Created original documentation for end-users and support technicians.Worked extensively with Tempus engineers in design and implementation teams prior to rollout.Collaborated with merchant services and treasury department on facilitating successful transactions.Managed hardware deployment, end user training and migration. Show less

MS Associate Service Desk Analyst

• Apr 2017 - Apr 2018

● Provides first-line technical support in order to provide time-of-call resolution. ● Create, escalate, and resolve tickets using CA Service Desk. ● Troubleshoot login and connectivity issues for on-site and remote users. ● Setup users for remote access to network resources. ● Diagnose and resolve issues with Allscripts’ proprietary software. ● Assist in maintaining the Service Desk Knowledge Base. ● Provides first-line technical support in order to provide time-of-call resolution. ● Create, escalate, and resolve tickets using CA Service Desk. ● Troubleshoot login and connectivity issues for on-site and remote users. ● Setup users for remote access to network resources. ● Diagnose and resolve issues with Allscripts’ proprietary software. ● Assist in maintaining the Service Desk Knowledge Base.

Operations and Customer Support

• Jan 2012 - May 2016

● Hired as a seasonal employee ● Asset management of current inventory ● Identified and attended to customer needs ● Proactively prepared for large parties and reservations ● Hired as a seasonal employee ● Asset management of current inventory ● Identified and attended to customer needs ● Proactively prepared for large parties and reservations