Digital Marketing and Content Manager

• Feb 2019 - Present

Copywriter and Marketing Specialist

• May 2016 - Feb 2019

Content Writer

• Sep 2020 - Present

Writing content for client blogs and websites. Creating written content that SEO-friendly.Editing posts and site content to better align with the client's needs.

Customer Service Representative

• Mar 2015 - Mar 2016

• Advised and assisted customers with personal or business banking transactions in an efficient manner through the use the FFT specialized computer program.• Maintained high levels of customer confidentiality as set by company standards. • Used computers and iPads to promote online and mobile banking services offered by the bank.• Notified customers about new promotions and updates to their banking account which resulted in a number of referrals benefiting the… • Advised and assisted customers with personal or business banking transactions in an efficient manner through the use the FFT specialized computer program.• Maintained high levels of customer confidentiality as set by company standards. • Used computers and iPads to promote online and mobile banking services offered by the bank.• Notified customers about new promotions and updates to their banking account which resulted in a number of referrals benefiting the institution.• Handled cash and cheques on a daily basis, ensuring the legitimacy of cheques in order to avoid fraud, as well as balancing at the end of the work day.• Received daily mail for both customers and staff members which required quick and accurate organizational and sorting skills in order to avoid improper handling and distribution. Show more Show less

Senior Games Advisor

• Sep 2010 - Mar 2015

• Recommended appropriate products for customers based on their age, preference and budget.• Informed staff on current product knowledge and sales strategies to help the company grow. • Planned and set up marketing around the store on a weekly basis, which involved changing promotional marketing banners, posters, and displays according to Head Office guideline• Worked in a fast paced and demanding environment, balancing cash flow, customer requests and trade-ins, phone calls, store… • Recommended appropriate products for customers based on their age, preference and budget.• Informed staff on current product knowledge and sales strategies to help the company grow. • Planned and set up marketing around the store on a weekly basis, which involved changing promotional marketing banners, posters, and displays according to Head Office guideline• Worked in a fast paced and demanding environment, balancing cash flow, customer requests and trade-ins, phone calls, store marketing, shipping and receiving, as well as opening and closing duties. • Successfully assisted customers with their technical issues and questions. Show more Show less