Experience

Menzies Aviation

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Mishandled Luggage Supervisor

  • Sep 2016 - Present

  Manage and oversaw the daily operation of 25 baggage services agents in fast-paced customer service and airport environments. Using strong communication skills, I ensured the achievement of daily airline requirements are met while liaising by government agencies: Australian Federal Police, Australian Border Force, Bio Security, NSW Police, and NSW Health. Personable and professional under pressure with proven ability to lead. Division management and airline representation for Adagold Aviation, Asiana Airlines, Cathay Pacific, China Airways, Delta Airlines, Etihad Airways, Fiji Airways, Garuda Indonesia, Korean Air, Malaysian Airlines, Qatar Airways, Singapore Airlines, Thai Airways, and United Airlines Prolific knowledge of computer programs Teams, Excel, World Tracer, Amadeus, Bolt, Shares, Haqiba, Flight Disruptions, Capital Transport, Multi Messaging System, RSMS Staff performance reviews and appraisals Staff training Airline claims settlement and cash handling  Implemented safety procedures to ensure a safe operating environment for personnel and passengers Briefing passengers according to company and Sydney Airport requirements  ASIC holder Current with Dangerous Goods certificate Security checking unaccompanied luggage within a secure area Adhering to strict airport security measures Flight allocating luggage internationally and interstate Show less

• Baggage Service Agent

  • Dec 2010 - Sep 2016

   Daily reporting for airlines regarding mishandled and damaged luggage Deal with passenger’s face to face, also via phone and email daily, ensuring a calm and productive environment  Making informative and concise announcements Assisting with oversized luggage Daily radio contact with passenger services, cargo, ramp, and basement Signing in and out luggage with couriers Use online booking systems to help deliver delayed luggage locally and interstate General office duties Assisted with the Safety Risk Management process. Assisted with first aid Ensured the passenger's needs and expectations are met Implemented an office' employee of the month' and weekly team building activities Show less



Broadlex Air Services Pty Ltd

• Australia
• Freight and Package Transportation
• 1 - 100 Employee

• Passenger Service Agent

  • Mar 2008 - Dec 2010

   Manage a team of 20 staff to deliver reduced mobility services for Menzies and their client airlines, Asiana Airlines, Cathay Pacific, China Airways, Delta Airlines, Etihad Airways, Fiji Airways, Garuda Indonesia, Korean Air, Malaysian Airlines, Qatar Airways, Singapore Airlines, Thai Airways and United Airlines  Allocate tasks to ensure they are completed promptly to meet airline on-time performance  Coordinate staffing levels to meet the daily demand of special assistance passengers.  Create, adjust and update daily spreadsheets on excel to provide accurate data on the amount of special assistance, cost and workforce to Menzies Aviation and client airlines.  Liaise with Menzies Aviation operations to coordinate with airline partners specific tasks. Show less



Satch Menswear

• Sydney, New South Wales, Australia

• Retail Store Manager

  • Jan 2004 - Mar 2008

   Management of 5 staff members: rosters, training, administration and hiring  Achieving and exceeding sales targets, plan store sales strategies, analyse sales data, and work to expand sales.  Consulting with customers as well as resolving customer problems and complaints  Management of 5 staff members: rosters, training, administration and hiring  Achieving and exceeding sales targets, plan store sales strategies, analyse sales data, and work to expand sales.  Consulting with customers as well as resolving customer problems and complaints



French Connection

• United Kingdom
• Retail
• 700 & Above Employee

• State Key Holder

  • Apr 2001 - Jan 2004

   Relief manager for all stores state wise  Achieving and exceeding sales targets, implementing store promotions, and work to expand sales.  Consulting with customers as well as resolving customer problems and complaints  Relief manager for all stores state wise  Achieving and exceeding sales targets, implementing store promotions, and work to expand sales.  Consulting with customers as well as resolving customer problems and complaints