Adam Bartosik

Head of IT at Omnipack
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Contact Information
us****@****om
(386) 825-5501
Location
PL
Languages
  • polski Native or bilingual proficiency
  • angielski Professional working proficiency
Skills

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Sylwia Filipiak - Pastusiak

Współpraca z Adamem to czysta przyjemność - szybkość działania i nastawienie na realizację potrzeb biznesu zawsze na pierwszym planie. Najlepszy przedstawiciel IT z jakim kiedykolwiek współpracowałam 👏👏👏

Artur Kopycinski

I've been working with Adam since he was responsible for IT Support. He proved to be a great manager and a highly skilled IT pro. Calm, substantive, solution-oriented, and always ready to help. It was a pleasure to work with Adam.

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jun, 2022
    - Sep, 2024
  • AgilePM® Foundation
    APMG International
    Dec, 2021
    - Sep, 2024
  • ITIL Foundation Certificate in IT Service Management
    PeopleCert
    Dec, 2019
    - Sep, 2024

Experience

  • Omnipack
    • Poland
    • Transportation, Logistics and Storage
    • 1 - 100 Employee
    • Head of IT
      • Mar 2023 - Present

    • IT Service Manager
      • Jul 2022 - Feb 2023

      Main responsibilities:- daily management of IT Infrastructure area (on-premises virtualization environments and AWS)- high-level design of IT Infrastructure- IT Support management and development (L1/L2 teams)- Change, Problem, Incident, Configuration Management processes ownership- budgeting for IT Infrastructure & IT Support- vendor management

  • Allianz
    • Germany
    • Financial Services
    • 700 & Above Employee
    • Head of IT Infrastructure
      • Sep 2021 - Jun 2022

      Main responsibilities:- daily management of IT Infrastructure Department (30 People: Linux, Windows, DB, Network & Service Desk teams; 350 servers; 4 DCs)- allocating responsibilities to staff in order to provide better end-user interface, quality of services and efficient customer support- define and direct troubleshooting activities to meet required systems availability - co-ordination and liaison with all other IT staff / business stakeholders in terms of projects, scheduled activities and emergency activities- supervision of Change, Problem, Incident Management processes- budgeting for IT Infrastructure including Staff, Data Centers, Services, Workplace and Licenses- vendor management

    • IT Support Manager
      • Aug 2019 - Aug 2021

      Main responsibilities:- supervision of IT Service Desk L1/L2- responsibility for Contact Center system administrators’ team- Incident & Problem Management processes ownership- defining reporting model for IT support function, escalation andcommunication path- IT Infrastructure Change Manager- IT Project Management- IT Assets Management (budget and distribution planning)

  • Orange Polska
    • Poland
    • Telecommunications
    • 700 & Above Employee
    • VAS Operations & Maintenance Expert
      • Apr 2018 - Aug 2019

      O&M expert (technological expertise/back office) for Global Network Operations Center Europe (GNOCe) responsible for configuration, management and troubleshooting of real-time messaging platforms in Orange Polska, Orange Slovakia, Orange Belgium & Orange Luxembourg.Member of Mavenir mVAS Operational Skill Centre for FT Group.Responsibilities:- assuring critical service continuity- analysing and performing modifications of applications configuration, software and hardware changes in platforms- participation in projects, responsibility for O&M part in projects- incident management- developing monitoring and reporting tools- troubleshooting

    • Head VAS Operations & Maintenance Engineer
      • Jul 2017 - Mar 2018

      Head O&M engineer (technological expertise/back office) for Global Network Operations Center Europe (GNOCe) responsible for configuration, management and troubleshooting of real-time messaging platforms in Orange Polska, Orange Slovakia, Orange Belgium & Orange Luxembourg.Member of Acision mVAS Operational Skill Centre for FT Group.Responsibilities:- assuring critical service continuity- analysing and performing modifications of applications configuration, software and hardware changes in platforms- developing monitoring and reporting tools- troubleshooting

    • Senior VAS Operations & Maintenance Engineer
      • Dec 2014 - Jun 2017

      O&M engineer (technological expertise/back office) for Global Network Operations Center Europe (GNOCe) responsible for configuration, management and troubleshooting of real-time messaging platforms:- Orange Poland: SMSC, MCO, MMSC, VoiceMail, RBT, MIG- Mobistar and Orange Luxembourg: SMSC, MMSC, VoiceMail, MIHMember of Acision mVAS Operational Skill Centre for FT GroupResponsibilities:- assuring critical service continuity- analysing and performing modifications of applications configuration, software and hardware changes in platforms- developing monitoring and reporting tools- troubleshooting

Education

  • Politechnika Warszawska
    Master of Science (M.Sc.), Telecommunication
    2013 - 2014
  • Politechnika Warszawska
    Bachelor's degree, Electronics, Informatics and Telecommunication
    2009 - 2013

Community

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