IT Manager

• Oct 2022 - Present

IT infrastructure analyst

• Nov 2020 - Sep 2022

o Remote Desktop, Solarwinds Dameware, mRemoteNG, vSphere backup, VMware, Windows Server 2003-2019 & Windows XP, Vista, Win7, Win8, Win10, Mac OS and Linux administration.o DNS and DHCP server, creating and managing reservations, adding new devices.o Cisco and Linux Switch CLI, troubleshooting network connection errors, creating, switching and managing VLAN connections.o Active Directory, creating and managing user accounts, security groups & email distribution lists.o Troubleshooting and timely resolution of business network faults within SLA’s and with a “first time right” approach. Forecasting, planning and implementing change to ensure the end user remains at the top of their game.o Procurement, installation, configuration and maintenance of network infrastructure.o Contribute to the developmental requirements of a business by keeping up to date with technological trends and delivering change.o Security and asset auditing using tableau and lansweeper, ISO 27001 compliant.o Maintaining positive relationships with employees at all levels and responding to individual needs as required on multiple platforms such as Teams, Zoom, Outlook and IT Ticket tool.o Creating and maintaining work-based documentation, user guides, induction schedules and providing one-to-one assistance to fit user requirements.o Maintaining Zoom phone and proficient with Zoom rooms.o Ensuring standards of Health & Safety are adhered to when undertaking tasks.o Recycling hardware where possible and remaining responsible with asset disposal.

Network & Production Systems Support Engineer

• Mar 2013 - Nov 2020

o Active Directory, Remote Desktop, vSphere, VMware, CUCM, UCCX, Unity, IM & Presence, Windows Server 2003-2012 & Windows XP, Vista, Win7, Win8, Win10, SQL with some Mac and Linux administration.o Creating and managing user accounts, security groups & email groups using Windows Active Directory.o Troubleshooting and timely resolution of business network faults.o Managed IT network of 300 clients solo for 6 months.o Project management with focus on key stakeholders.o Forecast, plan and implement change to ensure the end user remains at the top of their game.o Co-ordinate and direct technical requirements within agreed costing and schedules.o Procurement, installation, configuration and maintenance of network infrastructure.o Contribute to the developmental requirements of a business by keeping up to date with technological trends and delivering change.o Ensuring system resources are kept in synchronicity with business requirements.o Maintaining positive relationships with employees at all levels and responding to individual needs.o Implementation of preventative measures (fire suppression and duplication of data via offsite backup for disaster recovery).o Providing first-time-right technical support & excellent customer service to all levels of business infrastructure.o Creating user guides, induction schedules and personal training plans.o Installation and administration of Cisco Unified Communications platform (IP Telephony).o Ensuring standards of Health & Safety are adhered to.o Keeping thorough and correct records of business IT assets.o Recycling hardware where possible and remaining responsible with asset disposal.

Network Administrator

• Aug 2012 - Mar 2013

o 1st Line support role troubleshooting laptop issues for 800 or so networked PC's over several UK locations. o Use of Active Directory, Remote Desktop, VMware, Norton Ghost, Windows Server 2008. o Delivery of staff training, teaching the basics of computer peripherals and the navigation and use of Microsoft Office, Excel & Outlook to none-computer users. o 1st Line support role troubleshooting laptop issues for 800 or so networked PC's over several UK locations. o Use of Active Directory, Remote Desktop, VMware, Norton Ghost, Windows Server 2008. o Delivery of staff training, teaching the basics of computer peripherals and the navigation and use of Microsoft Office, Excel & Outlook to none-computer users.

Field Engineer

• May 2011 - Jan 2012

o Delivery, installation and removal of computers at high security locations. o Recycling of unusable computers to build working machines. o Using Norton Ghost for large-scale PC rollouts o Asset management of computer hardware. o Network hardware installations. o Sensitive data removal using military grade data eradication software. o Testing and grading of used computer peripherals. o Delivery, installation and removal of computers at high security locations. o Recycling of unusable computers to build working machines. o Using Norton Ghost for large-scale PC rollouts o Asset management of computer hardware. o Network hardware installations. o Sensitive data removal using military grade data eradication software. o Testing and grading of used computer peripherals.