Field Service Manager NSW / ACT

• Feb 2022 - Present

• Managing ~20 Roadside Patrol Responders (1:1s, KPIs, Compliments, Complaints) • Managing stock levels, safety and equipment at multiple offsite equipment compounds.• Analysing and reporting on warranty jobs, average time on the job, sales conversion vs job volume.• Managing Fleet Operations of Roadside Patrol Responder vehicles and their equipment.• Ensuring members' experience with all Club Assist Roadside Patrol Responders are exceptional. • Managing ~20 Roadside Patrol Responders (1:1s, KPIs, Compliments, Complaints) • Managing stock levels, safety and equipment at multiple offsite equipment compounds.• Analysing and reporting on warranty jobs, average time on the job, sales conversion vs job volume.• Managing Fleet Operations of Roadside Patrol Responder vehicles and their equipment.• Ensuring members' experience with all Club Assist Roadside Patrol Responders are exceptional.

Company Fleet Logistics Coordinator

• Jun 2017 - Dec 2021

• Managing ~1700 company vehicles and various additional assets Australia-wide.• End to end fleet management including vehicle forecast planning & ordering, logistics, registration process, allocation to drivers/departments, utilisation, servicing, vehicle disposal and remarketing.• Undertaking periodic reviews of vendor contracts to ensure compliance to terms, renewal, and renegotiation of terms.• Managing safety and stock levels within a 150 vehicle compound at VGA's Chullora head office.

Fleet Account Mananger

• Nov 2014 - Jun 2017

• Provide, analyze, and distribute detailed monthly fleet management reports to clients, with recommendations for any fleet adjustments.• Facilitate, organise, and run quarterly meetings with clients with targets to increase fleet size and identify additional sales and cross-selling opportunities.• Manage the profit margins for each client, according to the lease type and vehicle model, to ensure that the business is written at the highest sustainable margins and in line with agreed pricing strategies.

Technical Coordinator

• Mar 2012 - Nov 2014

Senior Telesales Consultant

• Jun 2009 - Jan 2012