Global Technical Account Manager

• Feb 2022 - Present

Senior Technical Account Manager

• May 2020 - Feb 2022

Technical Account Manager

• Oct 2017 - May 2020

Research Content Specialist

• Oct 2015 - Oct 2017

- Daily interaction with C level executives and IT Professionals, helping them make the best decisions for their business.- Partner to sales and account management to drive engagement and retention.- Provide relevant research and analyst interactions to solve complex IT issues.- Research specialties - Tech Go-To-Market, Cloud, IT Services, and Vertical Industries. - Daily interaction with C level executives and IT Professionals, helping them make the best decisions for their business.- Partner to sales and account management to drive engagement and retention.- Provide relevant research and analyst interactions to solve complex IT issues.- Research specialties - Tech Go-To-Market, Cloud, IT Services, and Vertical Industries.

Client Services Analyst

• Apr 2013 - Oct 2015

- Constantly in contact with clients and vendors. I know how they work with systems, what they want, and how to manage their relationship and expectations.- Presented Tangoe’s Management Achievement Award for most outstanding Analyst.- Owner of a unique process geared for one of Tangoe’s top 5 clients - built and maintained a custom access database, making changes on the fly, as the client’s requirements and business goals shifted every week.- Ability to analyze large sets of data and turn it into useful/reportable information.- Prepare presentations and lead weekly calls with clients and business partners.- Able to train customers on new products or procedures.- Manage new product deployment and QA testing.- Collaborate with Sales/Solution Architects.- SAP Business Objects – Ad hoc reporting and analytics.

Content Management Analyst

• Jan 2012 - Apr 2013

• Monitor daily missing invoice reports containing thousands of bills processed by Tangoe.• Detect and resolve complex issues causing the missing invoices• Develop training documents to educate current and potential employees• Introduced a team based approach to Content Management, including new tactics for client onboarding, and increased efforts to standardize online billing retrieval• Met SLA demands for all customers

Content Management Associate

• Jul 2011 - Jan 2012

- Processed all paper invoices for the customers.- Met SLA requirements in a fast paced working environment.- Ensured that the teams work was complete before end of day.

Floor Manager

• Jun 2009 - Jun 2011