Experience

My Product Path

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Product recruitment consultant

  • Mar 2022 - Present



Account Technologies

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Team Leader

  • May 2021 - Jan 2022

  •Promoted to team leader for a growing financial technology-based company operating consumer products in the UK and understanding large volumes of consumer bank and card transaction data•Smooth management and running of my team ensuring daily performance and maintenance of financial activities •Developed action plans for team activities to include financial strategy to achieve agreed targets•Assisted with financial performance of the organisation by actively ensuring team members hit targets•Managed the preparation and agreement of individual action plans and targets for all team members •Drafting performance plans to help agents achieve goals and weekly catch ups to discuss performance•Scheduling 1-2-1 meetings on a monthly basis to discuss performance and how best to achieve their personal goals•Interviewed and recruited new team members subject to agreed company criteria •Trained and appraised individual team members to ensure targets are met and provided extra support to individuals struggling •Tracked lateness and management of team breaks/lunches•Marked important customers calls and listened to live calls to provide constructive feedback to team members•Appropriately dealt with escalated calls from customers and resolved accordingly•Managed payroll and inputting correct information relating to overtime•Logged, managed and monitored team member absences •Complied and ensured my team complied with all financial and legal requirements, responsibilities and obligations

• Customer Interactions Agent

  • Feb 2020 - May 2021

  •Customer Interactions Agent for a technology based financial company operating consumer products in the UK and understanding large volumes of consumer bank and card transaction data•Providing financial advice to ensure customers use their data and money more effectively through SafteyNet, Credit ClearAccount and AccountScore •Providing personalised offers and insights into everyday bank transactions for intelligent saving recommendations over the phone and via email •Assisting customers with technical issues experienced with website, helping to resolve appropriately and escalating any issues to management •Ensuring Quality Assurance requirements and other key performance metrics•Proactively responding to customer enquiries in an efficient manner including handling and resolving complaints appropriately•Timely and successfully delivering of Account Technology solutions according to customer needs and objectives•Working inbound and outbound calls ensuring attention to detail, listening to customers and processing their queries/concerns by providing clear and concise solutions •Managing customer accounts and communications via telephone, email and live chat service •Building and maintaining strong, long-lasting client relationships •Entering and maintaining customer information on the bespoke admin system•Processing partial applications •Identifying when issues need to be escalated as a priority •Working towards targets set by team leaders



Self Employed

• Real Estate
• 1 - 100 Employee

• Freelance Cricket Coach

  • Jul 2019 - Sep 2021

  •Delivering high energy, fun and enthusiastic inclusive coaching sessions both 1-2-1 and in groups ranging from all levels •Preparing detailed sessions each week to develop and improve certain skill sets e.g. bowling, batting as well as setting up equipment •Liaising with parents and children, providing feedback on each individual child •Ensuring the health, safety and welfare of students at all time •Organising cricket matches with different clubs •Providing moral support and encouragement to pupils •Indoor group training sessions•Organising fitness programmes to help with core development



Future Thinking

• South Africa
• Advertising Services
• 1 - 100 Employee

• Market Researcher

  • Dec 2017 - Jun 2019

  •Conducting telephone interviews with the public and businesses to collate quantitative and qualitative data on behalf of clients such as Mercedes, Council and British Gas•Took clear instructions on various projects and ensured that quality was key whilst collecting accurate and unbiased answers•Built confidence to speak to a wide range of people in order to gain interest•Delivered feedback from projects to the client manager•Achieved a constant level of quality over the phone and represented clients in a professional and efficient manner•Adapted quickly to changes and projects•Utilised and adapted persuasion skills to maximise participation•Worked towards targets to meet specific deadlines•Obtained, recorded and verified information in accordance with the company’s quality criteria



Smiths News

• United Kingdom
• Wholesale
• 400 - 500 Employee

• Warehouse Assistant

  • Jun 2017 - Oct 2017

  •Received, moved, checked, stored incoming goods and delivered stock to shops and retail outlets shipping out over 500 lines everyday •Checked and inspected goods received and ensuring they are of accurate quantity, type, and also acceptable quality•Packaged and labelled products before they are dispatched•Selected space for storage and arranging for good to be placed in the designated areas•Ensured all inventory processes are completed on the same day•Loading and unloading lorries, vans and other vehicles•Maintaining and servicing warehouse tool, machinery and trucks•Labelling goods that have arrived at the warehouse•Contacting transport companies and coordinating dispatch and delivery with them•Preparing deliveries for the van drivers•Moving and organising stock•Ensuring a clean and safe workhouse for staff to work in•Removing hazardous products from the warehouse•Monitoring stock levels•Moving items through the warehouse from receipt to despatch to customers•Accurately updating all data into computer and manual recording systems



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Night Shift Assistant

  • Dec 2016 - Feb 2017

  • Worked collaboratively as a team to ensure the store was set up with great quality products and neat displays, ready for customers the following day •Replenishing shelves and taking deliveries into the warehouse •Ensuring all access areas are clear •Helped organise areas for promotions and special offers•Carried out regular freshness checks and rotate stock • Worked collaboratively as a team to ensure the store was set up with great quality products and neat displays, ready for customers the following day •Replenishing shelves and taking deliveries into the warehouse •Ensuring all access areas are clear •Helped organise areas for promotions and special offers•Carried out regular freshness checks and rotate stock



Grill Box Limited

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Customer Service Assistant

  • Jan 2016 - Aug 2016

  •Welcomed customers and processed their orders efficiently •Inputted orders into computerised tills at a counter •Letting the fast food preparation area know when items are low •Assembled orders, prepared drinks and issued condiments •Managed the social media platforms and marketing material to entice customers •Packaged and wrapped food•Accepted customer payments- by cash, cheque or credit ensuring correct change was given•Processed special offer vouchers•Replenishing stock •Clearing trays and ensuring the cleanliness and presentation of the store to a high standard