Experience

Homebase

• United Kingdom
• Retail
• 700 & Above Employee

• Retail sales manager

  • Sep 2019 - Present

  Barnstaple, Devon, United Kingdom

• Store Manager

  • Jul 2017 - Sep 2019

  Tiverton To maximise the customer experience and store profit potential through leading a customer obsessed store team, making every customer feel welcome and looked after. Customer - Lead a customer obsessed team, improving year on year store experience, with colleagues available with the right skills and knowledge to deliver excellence in service, sales floor presentation and product availability for the customer at all times. Financial - Exceed store sales, total loss… Show more To maximise the customer experience and store profit potential through leading a customer obsessed store team, making every customer feel welcome and looked after. Customer - Lead a customer obsessed team, improving year on year store experience, with colleagues available with the right skills and knowledge to deliver excellence in service, sales floor presentation and product availability for the customer at all times. Financial - Exceed store sales, total loss, costs and profit to budget. Maximise existing and new investment in my store. People - Review and challenge my store team capability and roll out solutions that will deliver high performance, succession and productivity. Influence dialogue between stores and base through accurate, timely and purposeful feedback. Store succession plan in place. Development moves actioned and supported. Operations - Take full ownership of the operational plans in store that deliver key business work streams with a ‘right first time’ approach.

• Customer Experience Manager

  • Oct 2013 - Jul 2017

  Exeter / Barnstaple / Tiverton Customer - Lead by example, encouraged the whole team to acknowledge all customers using our service model. Taking personal ownership of any customer service issues. Optimised Multi channel sales, and sales of all in-Store services by ensuring that they are fully understood and promoted by the whole team. Operations - Accountable for process and results of the sales floor, front end, replenishment and operations teams. Driven a fantastic experience for the customer through the… Show more Customer - Lead by example, encouraged the whole team to acknowledge all customers using our service model. Taking personal ownership of any customer service issues. Optimised Multi channel sales, and sales of all in-Store services by ensuring that they are fully understood and promoted by the whole team. Operations - Accountable for process and results of the sales floor, front end, replenishment and operations teams. Driven a fantastic experience for the customer through the delivery of great store standards and service. Financial - Supported the Store Manager in the management of all areas of the store operation, including Big Ticket departments. Took full accountability when the store manager was away from the store. Analysed all relevant data and assist the Store Manager in the delivery of the store plans to maximise profit. People- Supported in the recruitment and development of great colleagues, obsessed with the delivery of the companies Customer Service Pledge. Lead a culture of observational coaching for colleagues making sure that the customer is front of mind at all times.

• Showroom Manager

  • Jan 2012 - Oct 2013

  Newton Abbott Customer - Lead a customer obsessed team with colleagues available with the right skills and knowledge to deliver excellence in service, sales floor presentation and product availability for the customer at all times. Financial - Exceed weekly / periodic sales, total loss, costs and profit to budget. Maximise existing and new investment in my store People - Develop the store team to improve performance, succession and productivity. Create a sales… Show more Customer - Lead a customer obsessed team with colleagues available with the right skills and knowledge to deliver excellence in service, sales floor presentation and product availability for the customer at all times. Financial - Exceed weekly / periodic sales, total loss, costs and profit to budget. Maximise existing and new investment in my store People - Develop the store team to improve performance, succession and productivity. Create a sales environment. Operations - Take full ownership of the operational plans in store that deliver key business work streams with a ‘right first time’ approach. Ensure lead generation process is accurate to maximise customer experience and sales.

• Service Manager

  • Jan 2009 - Jan 2012

  Exeter / Barnstaple Customer - Support my Store Manager to deliver a customer obsessed team with colleagues available with the right skills and knowledge to deliver excellence in service, sales floor presentation and product availability for the customer at all times. Financial - Exceed store sales, total loss, costs and profit to budget. Maximise existing and new investment in my store People- Support the performance and development of Team Leaders and colleagues within my… Show more Customer - Support my Store Manager to deliver a customer obsessed team with colleagues available with the right skills and knowledge to deliver excellence in service, sales floor presentation and product availability for the customer at all times. Financial - Exceed store sales, total loss, costs and profit to budget. Maximise existing and new investment in my store People- Support the performance and development of Team Leaders and colleagues within my store through appropriate training and development. Operations - Take full ownership of the operational plans in store that deliver key business work streams with a ‘right first time’ approach: shelf availability, multi channel and delivery schedules.

• Shop floor / Front end / Replenishment Team Leader

  • Jan 2004 - Jan 2009