Experience

NetMonkeys Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Sales

  • Jan 2017 - Present

• Senior Account Manager

  • Jan 2017 - Present



mhance

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Client Account Manager

  • Oct 2013 - Feb 2017

  M-hance is a Microsoft Gold partner and author of a range of business software solutions. My role involved the account management of over 80 clients spread across the UK and Europe. I worked closely with each of the customers I was in contact with, and have built strong relationships with them through helping them to maximise the effectiveness of their ERP and CRM solutions. I achieved over 100% of targets each year with the company, selling to the NFP sector, sports, and hospitality industries. I further increased my skill set in resolving customer issues and customer retention. I also took responsibility for the qualification, quotation, and delivery of services and licenses, working closely with the presales development and support departments to provide customers with the best possible service whilst achieving revenue and margin targets. , Show less



Extons Foods Ltd

• United Kingdom
• Food Production
• 1 - 100 Employee

• National Account Manager

  • Jan 2013 - Oct 2013

  In my short time with Exton’s foods, I achieved a lot of success to drive the business through a difficult period. My biggest achievement working within this role was delivering the biggest sale of the companies 15-year history. I had sole responsibility for the sales team, as well as ensuring the assembly line was running to capacity 24 hours a day by maximising sales and liaising with c-level clients on a daily basis. In my short time with Exton’s foods, I achieved a lot of success to drive the business through a difficult period. My biggest achievement working within this role was delivering the biggest sale of the companies 15-year history. I had sole responsibility for the sales team, as well as ensuring the assembly line was running to capacity 24 hours a day by maximising sales and liaising with c-level clients on a daily basis.



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Senior Key Account Manager

  • Sep 2011 - Jan 2013

  As a Senior Key Account Manager, my role involved maintaining and building existing client relationships, whilst managing a base of over 200 top sending customer accounts. I met and exceeded targets set on a monthly basis, exceeding an average of over 5k on a monthly target of 40k, alongside a 38% gross profit level. My skills were enhanced in project management and strategic planning, identifying new business opportunities, and persuading new customers to invest in new business with the company. Show less



Santander UK

• United Kingdom
• Banking
• 700 & Above Employee

• Financial Advisor

  • Sep 2006 - Aug 2011

  I worked with Santander for over 5 years, gaining invaluable experience in management and customer communication with the goal to build long-lasting rapport. I started this role by managing a small group of customer service advisors, regulating products to customers regularly via face to face communication. After working in this role for 11 months, I was successful in being promoted to Financial Advisor: • Providing high net worth customer’s advice and recommendations. • Managing a small team of advisors. • Developing and understanding styles of communication to suit customer’s needs. Show less



NTL

• Broadband Engineer

  • Nov 2005 - Sep 2006

  I worked as an independent daily contact for both employees and customers. I was available on call for customers at all times and learned to self manage my time in order to successfully meet deadlines. I worked as an independent daily contact for both employees and customers. I was available on call for customers at all times and learned to self manage my time in order to successfully meet deadlines.