Experience

Amber Personal Care

• United States
• Individual and Family Services
• 1 - 100 Employee

• Client Care Manager

  • Jun 2022 - Present

  I have an extensive track record of establishing and maintaining positive relationships with clients and their families by ensuring their satisfaction and promptly addressing any concerns with the utmost professionalism. I regularly conduct check-ins and assessments to ensure clients' needs and expectations are being met and exceeded, while providing guidance, support, and training to a team of caregivers to ensure the highest quality of care is delivered. I develop and deliver compelling presentations to prospective clients and referral sources, highlighting the agency's unique value proposition and services. My strategic expertise in creating and implementing successful marketing and sales strategies has been proven to generate new business and increase revenue. I conduct comprehensive market research to identify new opportunities and competitive threats, and develop targeted plans to address them. I have built and maintained strong relationships with key referral sources, including hospitals, nursing homes, and social workers, to enhance the agency's visibility and credibility in the community. Show less



AdamsHeart Foundation

• Las Vegas, Nevada, United States

• Co-Founder

  • May 2012 - Present

  As a founding member of AdamsHeart, I have been instrumental in advocating for the placement of Automated External Defibrillators (AEDs) at open-air sporting venues and indoor training facilities throughout Nevada. I developed a pilot program that created safe spaces for all athletes, and our strong bond with the Las Vegas community has resulted in the placement of over 40 AEDs ready for use. I raised over $50,000 in grant funds by collaborating with fire departments and local businesses, which enabled us to initiate our first program, The Borrow Back Program, allowing facilities to hold the AEDs for a specific period until they are able to purchase one. We also track all data associated with the device and develop plans for future clients on where to place the AEDs most efficiently. Show less



Elixir

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Customer Care Representative

  • Aug 2020 - Jan 2022

  I provided exceptional service by effectively analyzing and interpreting commercial and Medicare Part D prescription drug coverage plans. I was responsible for managing client payment cycles while ensuring accurate data tracking by maintaining and uploading the most current profile information. I coordinated with multiple departments to determine optimal plan coverage tailored to each customer's specific qualifications, while adhering to Medicare standards. Additionally, I led weekly huddle meetings, covering compliance training, areas of improvement, and fostering a productive, goal-oriented team environment. Show less



Immunize Nevada

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Community Outreach Coordinator Intern

  • Aug 2019 - Dec 2019

  I coordinated events aimed at increasing the amount of youth vaccinations and decreasing infectious diseases in Southern Nevada. I bridged the health gap by providing information on physician clinic locations, promoting vaccine efficacy, and deciphering medical jargon on application forms for impoverished regions. I also collaborated with Pfizer and other healthcare companies to develop innovative ideas on combating negative immunization stigmas, chronic disease prevention, and adolescent health issues. In addition, I clinically researched Bacterial Meningitis and presented my findings to future healthcare professionals at UNLV, increasing the awareness of non-required school vaccinations. Show less



Nevada Heart and Vascular Center

• United States
• Medical Practices
• 1 - 100 Employee

• Intern

  • Jun 2017 - Aug 2017

  I gained hands-on experience in interventional cardiology during surgical procedures, learning the anatomy of the heart through non-invasive catheter guided treatments. I observed patient examinations during clinical hours and gained a comprehensive understanding of structural heart disease, irregular heart rhythms, and various cardiovascular diseases. I also interacted with patients and clients in a clinical setting, taking vital signs and presenting the information to the doctor, while maintaining HIPAA regulations. Show less