Cyber Threat Technician

• Aug 2023 - Present

• Provide 24 x 7 x 365 support to conduct real-time analysis of ongoing IA / CND events on the RCC-NG network, identifying incidents and making recommendations to protect the network. • Lead efforts in collecting and analyzing network and computing events presented via numerous sources to identify and document malicious or unauthorized activity on the RCC-NG network. • Conduct initial, formal incident reporting (outlined in CJCSM 6510.01B, “Cyber Incident Handling • Program,” dated 10 Jul 2012 or later) and documenting technical details in the incident tracking system. • Resolve daily incidents tracked in the incident tracking system, quickly and accurately. • Use appropriate skills and techniques in scoping, containing and eradicating incidents based on the processes outlined in CJCSM 6510.01B. • Responsible for supporting the transition of network defense configurations as informed by resolved incidents to prevent future occurrences. • Responsible for continuity of services as data sources, analysis tools, and techniques will evolve to changes in the technical computing environment as well as by mandates from Army Cyber Command and US Cyber Command. Show less

Information Technology Specialist

• Oct 2013 - Present

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Diagnose, troubleshoot, and resolve hardware, software, and all configurations. • Confer with network users about how to solve existing system problems. • Analyze equipment performance records to determine the need for repair or replacement. • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Diagnose, troubleshoot, and resolve hardware, software, and all configurations. • Confer with network users about how to solve existing system problems. • Analyze equipment performance records to determine the need for repair or replacement.

IT Support and Services Specialist II

• Dec 2022 - Aug 2023

Review design requirements submitted by customers, ensuring compliance with all AV and IT system standards • Organize and conduct all end-user training on Facilities Management Interact (FM: Interact) annually or as needed. • Attend planning meetings to facilitate audio/visual information system design implementation and provide recommendations • Participate in weekly project meetings involving nonmilitary IT systems (BACnet, DPWnet, ESS, WiFi, and provide recommendations with options. • Prepare authority to operate (ATO) and CoN documentation for government review and approval for military applications used by the Facilities Management Office. • Prepare appropriate documentation required by the ARNG G6 Information Technology Requirements Control Board (ITRCB) for FMO systems. • Provide weekly IT admin services and status reports on the DPWnet (supporting BACNet, Emergency Communication Services, Virginia Criminal Information Network (VCIN)), and non-military accounts for tenants residing on TARC. • Maintain operational capability of non-military switches • Provide technical support for end users on wireless systems • Provide assistance to Facilities Management Office Space Managers and Facilities Management Office Engineers with data entry and report generation with applicable software systems to include FM Interact and Office 365 products. • Coordinate with Facilities Management Office Space Managers and Facilities Management Office Engineers to customize FM Interact views, reports, and email notifications to support customers and management requirements. • Perform basic functions in AutoCAD software in support of Facilities Management Office Engineers and customers. • Maintain and monitor monthly updates to the Facilities Management Office SharePoint and Microsoft 365 office sites based on the office requirements. • Maintain system security for non-military wireless networks (passwords, physical security, and wireless network security interfaces). Show less

Technology Consultant II

• Dec 2017 - Dec 2022

• Manage the IT Compliance and Governance for 2 Buildings/Facilities • Prepare AHS Compliance reports for external federal agencies ie FCC, FAA, and NCPC for client review • Perform and support the development of documentation for system modification and operation in accordance with Army National Guard Life Cycle Management, Information Technology Requirements Board, and additional governance ie. Authority to Operate (ATO) and Certificate of Networthiness (CoN) • Provide technical support to include the design, development, and delivery of modified, converted, or enhance system • Ensure optimal system performance and maintenance of non-military switches for AHS and wireless systems • Configure, integrate, and troubleshoot support for servers to support wireless services to include wireless access points and connectivity • Lead and support the analysis, design, and operation of non-military information technology systems such as Building Automation (BACnet), Department of Public Works (DPWnet), Calendar Management Systems (CMS), Distributed Antenna System (DAS), Electronic Security System (ESS), Facility Management System (FM: Interact), Vault, and 4-Clicks • Review design requirements submitted by customers, ensuring compliance with all AHS AV and IT system standards, and provide analysis to FMO Engineering for final approval • Organize and conduct all end-user training on Facilities Management Interact (FM: Interact) annually or as needed as software updates require additional instruction for end- users at AHS Show less

Information Technology Specialist

• Jan 2016 - Dec 2017

IT Technician

• Oct 2015 - Jan 2016

Warehouse Manager

• Jun 2010 - Oct 2015

• Schedule, delivery, set-up and pick up of inflatables. • Clean, pack and maintain inflatables before and after use. • Receive and store proper equipment in proper area. • Schedule, delivery, set-up and pick up of inflatables. • Clean, pack and maintain inflatables before and after use. • Receive and store proper equipment in proper area.

Warehouse Associate

• Oct 2012 - Feb 2014

• Packaged customer orders in a timely and efficient manner. • Problem solved customer orders that were missing items or damaged. • Fixed printers, bubble machines, and tape dispensers. • Packaged customer orders in a timely and efficient manner. • Problem solved customer orders that were missing items or damaged. • Fixed printers, bubble machines, and tape dispensers.