Product Manager

• Nov 2021 - Present

Product Manager

• Jun 2021 - Present

Successfully launched 7 new proprietary products. Reducing operational costs and placing the business in a position for rapid growth. Mapped user process flows and wireframes to validate end-user requirements. Created prototypes in Adobe XD and Figma to create a product vision and nail the user experience. Documented business requirements and technical considerations into user stories and acceptance criteria ready for development. Championed test-driven development… Show more Successfully launched 7 new proprietary products. Reducing operational costs and placing the business in a position for rapid growth. Mapped user process flows and wireframes to validate end-user requirements. Created prototypes in Adobe XD and Figma to create a product vision and nail the user experience. Documented business requirements and technical considerations into user stories and acceptance criteria ready for development. Championed test-driven development to ensure usability, functionality and brand consistency. Continuously performed product demo sessions with end-users to gather feedback and iterate product features. Managed stakeholder communication. Gaining buy-in from various stakeholders from different business functions when needed. Manage the rollout execution of new product launches.

Business Analyst

• May 2019 - Jun 2021

Boys Varsity Assistant Coach

• Feb 2021 - May 2021

Assistant coach for Clover High School varsity boys soccer Assistant coach for Clover High School varsity boys soccer

Office Assistant at Myrta Pulliam Center for International Education

• Feb 2018 - Mar 2019

Assisted Center for International Education staff in planning and organizing university orientation for incoming international students as well as study abroad trips. Performed administrative tasks as needed, including working at the front desk, scheduling events, updating data files and contacting students and staff in preparation for upcoming arrival on campus or departure for study abroad trip.

Writing Consultant

• Jan 2018 - Mar 2019

Effectively collaborate one-on-one with peers (particularly graduate students) in the writing process. Communicate ideas for how to brainstorm or mine for those opening ideas to help craft thesis’ and to correct grammatical mistakes. Pass on my knowledge about the practice and theory of writing.

Camp Director

• Jun 2016 - Sep 2016

Coaching and managing Soccer camps for children aged between 2-16 in Maryland, Delaware, Pennsylvania, Virginia and Connecticut. Tailored session plans to meet the needs and abilities of different clients. Directed the day-to-day running of camp while being the contact point for children, parents and fellow coaches. Provided exceptional client feedback, gaining ‘Camp Director of the Week’ in the process. Coaching and managing Soccer camps for children aged between 2-16 in Maryland, Delaware, Pennsylvania, Virginia and Connecticut. Tailored session plans to meet the needs and abilities of different clients. Directed the day-to-day running of camp while being the contact point for children, parents and fellow coaches. Provided exceptional client feedback, gaining ‘Camp Director of the Week’ in the process.

Business Analyst

• Jul 2015 - Jun 2016

Business Analyst within Global Change Delivery/UK Transformation. Optimised and reconfigured system databases for tax reporting, ensuring the bank remained 100% compliant for the second straight year. Implemented agile methodology for successful launch, on time and within budget, of centralised reporting database system. Reduced the Service Level Agreement of the project from five days to two days by speedily reviewing and resolving customer front-line queries in… Show more Business Analyst within Global Change Delivery/UK Transformation. Optimised and reconfigured system databases for tax reporting, ensuring the bank remained 100% compliant for the second straight year. Implemented agile methodology for successful launch, on time and within budget, of centralised reporting database system. Reduced the Service Level Agreement of the project from five days to two days by speedily reviewing and resolving customer front-line queries in relation to tax reporting status. Show less Business Analyst within Global Change Delivery/UK Transformation. Optimised and reconfigured system databases for tax reporting, ensuring the bank remained 100% compliant for the second straight year. Implemented agile methodology for successful launch, on time and within budget, of centralised reporting database system. Reduced the Service Level Agreement of the project from five days to two days by speedily reviewing and resolving customer front-line queries in… Show more Business Analyst within Global Change Delivery/UK Transformation. Optimised and reconfigured system databases for tax reporting, ensuring the bank remained 100% compliant for the second straight year. Implemented agile methodology for successful launch, on time and within budget, of centralised reporting database system. Reduced the Service Level Agreement of the project from five days to two days by speedily reviewing and resolving customer front-line queries in relation to tax reporting status. Show less