Technical Trainer - IT Pro Career Team at Centriq Training

• Jul 2019 - Present

Instructor for the first half of the systems and security administrator program in Saint Louis. Regularly assists students one on one with mentoring and coaching in both STL and KC markets. Works closely with student services and other instructors to provide the best learning experience for all students. Assisted in creating and writing new course material. Proofread and edited curriculum documents. Assisted with recording training videos for new curriculum. Instructor for the first half of the systems and security administrator program in Saint Louis. Regularly assists students one on one with mentoring and coaching in both STL and KC markets. Works closely with student services and other instructors to provide the best learning experience for all students. Assisted in creating and writing new course material. Proofread and edited curriculum documents. Assisted with recording training videos for new curriculum.

Data Analytics and Insights Account Manager

• Mar 2019 - Jul 2019

In charge of all Data Analytics/Insights sales for the Saint Louis region. Mentored salespeople on best business practices and interpersonal communication skills. Regularly brought in new businesses to partner with TEKSYSTEMS above and beyond what was expected. Was fast-tracked through the first three levels of sales direct to management due to experiences and proven past successes. Created a partnership with CENTRIQ TRAINING to bring graduates of the technical program in contact with the technical recruiters at TEKSYSTEMS and assisted with job placement. Show less

Accounts Receivable Manager

• Oct 2017 - Oct 2018

Unofficial IT support for the entire office, to include desktop support and Wi-Fi connections. Successfully met and exceeded all financial goals and metrics for 2017/2018. Average sales over $8500 for 2017/2018. Top salesmen company-wide Dec 2017 (1st of 11). $918,118 of business handled in 2017-2018, 11% higher than the next leading representative. Sourced new clients and businesses through direct sales, both door-to-door and referral-based, often cold-calling potential buyers. Consistently successful in selling upgraded extended warranties on products (65% success rate). Collaborated with local business chambers of commerce to build extensive Business to Business relationships. Promoted from Sales Representative to Accounts Receivable Manager within seven months of initial hire date due to high sales performance and bias to action. Recovered $1,000,000 in lost revenue in four months after taking over Accounts Receivable position. Created a training manual from scratch, which was essential in training all new hires. Show less

Technical Account Manager & Solutions Engineer/Culture Change Trainer

• Aug 2016 - Sep 2017

Managed multiple location accounts across the Saint Louis and Saint Charles area Daily monitoring of accounts to ensure the highest level of customer service was being provided by the service desk and onsite technicians Weekly review of accounts to find areas of improvement Monthly reports sent to clients detailing the status and health of their account Quarterly meetings to discuss improvements and future plans of their account, along with making recommendations for purchasing hardware and software as needed Create and place orders for hardware and software, while maintaining communication with the client and scheduling project work to get the purchased items implemented Documented and detailed all information about clients and accounts in ITGlue documentation software Successfully assisted with signing on new clients through on-site sales meetings Instructed and mentored all new hires in the culture change program (Life Work Systems) that had been adopted Lead group culture change meetings, including instruction and guidance with the subject matter Show less

Systems Administration Manager

• Mar 2015 - Sep 2015

Managed the IT infrastructure for over 200 users worldwide. Designed and implemented hardware and software updates across all locations in Saint Louis, Europe, and Asia. Documented and detailed all outdated software and hardware and set up plan to replace or update. Installed and maintained new server software. POC for all 3rd party vendors worldwide. Assisted in hiring process for new IT employees. Instrumental in updating IT processes and procedures which had not been updated in over a decade. Implemented new security procedures to get entire company up to date with IT security measures. Migrated entire company from Lotus Notes into Microsoft Exchange 2010/14. Assisted with five year plan to update the rest of the network, hardware, and software to be modernized across all networks and users. Show less

Field Engineer

• Nov 2013 - Jan 2015

Provide exceptional Tier II-III client support for St. Louis Market. Including: installations, upgrades and configuration changes for desktops/laptops/tablets and networking equipment. Provided assistance implementing and troubleshooting of 3rd party software. Identified, analyzed and troubleshoot network connectivity issues: routers, server, switch, hub, and workstation. Collaboratively resolved client requests and technical issues with team members, partners and vendors with high degree of customer satisfaction. Show less

Desktop Tech

• Jul 2012 - Nov 2013

Provide tier II client support. Point of contact for Windows 7 Acceleration team. Build, deploy, maintain, and troubleshoot client machines. Provide training and guidance to contractors doing builds and deployments. Focus on 100% customer satisfaction and quick turnaround for good client relationship. Assisted in New Employee Orientation training. Responsible for monthly patching and maintenance on non-networked machines. Updated and created new learning materials for new hires learning the Technical Service Analyst job duties. Streamlined the job training materials into a user friendly document to help new hires in their position. Proactively saw problems in the work process and worked to find an easier and less cumbersome resolution for this problem. Show less

Government Contractor

• Nov 2005 - Sep 2011

Tier III-IV Desktop support specialist. Maintained and supported simple to moderately complex components of the systems infrastructure. Evaluated and integrated software and hardware requests. Personally responsible for locating and recapping over 500 machines at the St. Louis and Arnold facilities. Provided installation, configuration, and deployment of new workstations to said areas. Led and completed 22 separate project areas staying ahead of the set work schedule. Received over 90% satisfactory rating on returned customer surveys. Show less

Computer Operator

• Feb 1999 - Sep 2005