Business Readiness Manager

• Apr 2023 - Present

Business Deployment & Readiness Lead

• Feb 2022 - Apr 2023

Business Change Manager

• Sep 2019 - Feb 2022

Responsible for; * Work on multiple change projects within the overarching Program scope. * Mobilise the global central control group, overseeing the training development and delivery and managing the end-to-end change * Equip the business with the right access to information, training and support to effectively enable to the transformation of business processes * Work with the individual Project Manager for priority backlog initiatives to conduct change impact assessments, develop… Show more Responsible for; * Work on multiple change projects within the overarching Program scope. * Mobilise the global central control group, overseeing the training development and delivery and managing the end-to-end change * Equip the business with the right access to information, training and support to effectively enable to the transformation of business processes * Work with the individual Project Manager for priority backlog initiatives to conduct change impact assessments, develop a change action log and identify areas for capability development * Work with the Communications Lead to plan, define and oversee the global communications campaign and support materials for the business * Track and manage global stakeholders, anticipate areas of resistance and identify mitigation activities * Identify, track and realise benefits * Adhere to the Business' Project Lifecycle standards with regular reporting and planning meetings * Conduct business readiness assessments and feed into overall readiness plan ahead of each deployment Run change champion network across the business Develop and present core business change deliverables to the relevant stakeholders and obtain approval for sign-off Show less Responsible for; * Work on multiple change projects within the overarching Program scope. * Mobilise the global central control group, overseeing the training development and delivery and managing the end-to-end change * Equip the business with the right access to information, training and support to effectively enable to the transformation of business processes * Work with the individual Project Manager for priority backlog initiatives to conduct change impact assessments, develop… Show more Responsible for; * Work on multiple change projects within the overarching Program scope. * Mobilise the global central control group, overseeing the training development and delivery and managing the end-to-end change * Equip the business with the right access to information, training and support to effectively enable to the transformation of business processes * Work with the individual Project Manager for priority backlog initiatives to conduct change impact assessments, develop a change action log and identify areas for capability development * Work with the Communications Lead to plan, define and oversee the global communications campaign and support materials for the business * Track and manage global stakeholders, anticipate areas of resistance and identify mitigation activities * Identify, track and realise benefits * Adhere to the Business' Project Lifecycle standards with regular reporting and planning meetings * Conduct business readiness assessments and feed into overall readiness plan ahead of each deployment Run change champion network across the business Develop and present core business change deliverables to the relevant stakeholders and obtain approval for sign-off Show less

Business Readiness Specialist

• Jun 2017 - Sep 2019

Domestic Gas Connections, Web and new media officer

• May 2017 - Jun 2017

On 1 May 2017 Cadent became the new name for National Grid Gas Distribution. As a business that works 24-7 to keep you safe and warm, we can’t stop what we do to change all of our branding at once. If you see our old name alongside the new, you can trust it’s the same professional workforce, keeping gas flowing safety to your home or business.

Domestic Gas Connections Web and New Media Officer

• Dec 2014 - Jun 2017

eMarketing & ICT

• Oct 2010 - Dec 2014

eMarketing & ICT Developing the company’s online internet presence by creating new online site and producing content Web development, content creation, liaison with other marketers, product managers, channels managers Significant enquires are being generated and the company are climbing Google search rankings Providing ICT support by managing servers, edit suits and an array of workstations Managing all aspects of digital operations, digital marketing, social… Show more eMarketing & ICT Developing the company’s online internet presence by creating new online site and producing content Web development, content creation, liaison with other marketers, product managers, channels managers Significant enquires are being generated and the company are climbing Google search rankings Providing ICT support by managing servers, edit suits and an array of workstations Managing all aspects of digital operations, digital marketing, social media, mobile apps and web analytics Also the assistant producer, helping with camera operator, video editing directing filming and video transcoding Allowing extensive personal development of industry techniques and hardware maintenance Translated complex requests into documents that could be understood by departments within the business Utilising content strategies, interface design and usability, online brand and development roadmaps Show less eMarketing & ICT Developing the company’s online internet presence by creating new online site and producing content Web development, content creation, liaison with other marketers, product managers, channels managers Significant enquires are being generated and the company are climbing Google search rankings Providing ICT support by managing servers, edit suits and an array of workstations Managing all aspects of digital operations, digital marketing, social… Show more eMarketing & ICT Developing the company’s online internet presence by creating new online site and producing content Web development, content creation, liaison with other marketers, product managers, channels managers Significant enquires are being generated and the company are climbing Google search rankings Providing ICT support by managing servers, edit suits and an array of workstations Managing all aspects of digital operations, digital marketing, social media, mobile apps and web analytics Also the assistant producer, helping with camera operator, video editing directing filming and video transcoding Allowing extensive personal development of industry techniques and hardware maintenance Translated complex requests into documents that could be understood by departments within the business Utilising content strategies, interface design and usability, online brand and development roadmaps Show less

eCommerce Manager

• Sep 2006 - Oct 2010

Ecommerce Manager Management of the online business and replacing the original website during my final year at university Executing strategies to improve business opportunities which involve complex Ecommerce Continued development has created sales Overseeing online customer services, SEO/marketing, plus the expansion into other EBay Facilitated integration with the DVLA database and County Battery Service’s product database Developing test marketing… Show more Ecommerce Manager Management of the online business and replacing the original website during my final year at university Executing strategies to improve business opportunities which involve complex Ecommerce Continued development has created sales Overseeing online customer services, SEO/marketing, plus the expansion into other EBay Facilitated integration with the DVLA database and County Battery Service’s product database Developing test marketing activity via communication channels through the use of data intelligence Show less Ecommerce Manager Management of the online business and replacing the original website during my final year at university Executing strategies to improve business opportunities which involve complex Ecommerce Continued development has created sales Overseeing online customer services, SEO/marketing, plus the expansion into other EBay Facilitated integration with the DVLA database and County Battery Service’s product database Developing test marketing… Show more Ecommerce Manager Management of the online business and replacing the original website during my final year at university Executing strategies to improve business opportunities which involve complex Ecommerce Continued development has created sales Overseeing online customer services, SEO/marketing, plus the expansion into other EBay Facilitated integration with the DVLA database and County Battery Service’s product database Developing test marketing activity via communication channels through the use of data intelligence Show less