Experience

Loafology Bakery & Cafe

• Pakistan
• Food and Beverage Services
• 1 - 100 Employee

• • May 2023 - Present

• • Nov 2017 - Apr 2023

  - F&B Menu Engineering & Menu Costing.- Sets up and ensures maintenance of the outlets according to hotel standards.- Optimizes seating capacity by constantly monitoring reservation status and professionally allocating tables.- Monitors and controls quantities, costs and quality of supplies for the outlets.- Ensures guest histories are maintained and updated on a daily basis.- Ensures that outlets employees adhere to hotel policies and standards.- Proposes and participates in advertising, promotions and marketing efforts for the outlets.- Practices on up-selling to increase the Profitability.- Proposes changes in policies and procedures to increase efficiency and improve service levels.- Conducts daily briefings to communicate necessary information.- Maintain high level of guest satisfaction.- All necessary repair & maintenance issues- Maintain a high professional work standard and is recognized as a leader by his team.- Responsible for setting procedures and training to ensure fast and courteous service- Maintain a high professional work standard and is recognized as a leader by his team.- Ensure 100% compliance with all Company policies and laws.- Recommends promotions and disciplinary action for subordinates- Assists in hiring.- To ensure that all paperwork required by the company is completed in a timely manner.- Handle guest concerns and react quickly and professionally.- Performing Duties in Morning/Mid/Evening Shifts( According to Company Requirement in night shift as well) Show less



Serena Hotels

• Kenya
• Hospitality
• 700 & Above Employee

• Assistant Restaurant Manager

  • Jul 2009 - Nov 2017

  - Managing 250 Seating Buffet Restaurant & 85 Seating Cafe as well. - Micro Configuration & Up-Gradation. - All F&B Menus, Menu Engineering & Menu Costing, Budget. - Seating Prices & Choosing Menu Items for Reservations & Bookings. -Meeting & Greeting Guests & Building Strong PR for the Better Business Relationship. - I have hands on management style and strong leadership skills. -Integrate departmental goals and model appropriate behavior. -Maintain a high professional work standard and is recognized as a leader by his team. -Managing Food quality Production & Safety of food. -Generate tremendous experience beyond customer expectations. -Ensure 100% compliance with all Company policies and laws. -Handle guest concerns and react quickly and professionally. -To ensure that all paperwork required by the company is completed in a timely manner. -Manage guest queries in a timely and efficient manner. -Follow outlet policies, procedures and service standards -Manage Restaurant operations. -Staff Counseling & Training. -Develop the staff to maximize the revenue by Guest Excellent Service. -Ensure Communication meeting are conduct among the staff. -Maintain exceptional levels of customer service. - Assist other departments wherever necessary and maintain good working relationships with each others During working hours . -Busy Hours Restaurant Floor Handling. - Manage all necessary repair and maintenance issues. - Perform Open / Mid-Day / Closing duties. *Reason for Leaving: Received offer for a Challenging Opportunity in Four Seasons Hotel( For introducing new concept on organic Bakery in Country).where i could utilize my skills to increase Profitability & Growth of company. Show less



Macdonald

• United Kingdom
• 400 - 500 Employee

• Crew Member

  • 2007 - 2009

  - Handling Cash Counter. - Handling Production Area - Handling Guest Lobby Area - Handling Drew Threw Counter (Order Taking, Order Punching in System, Order Service) Reason for Leaving: Received offer from Five Star Hotel(Serena Hotel_Islamabad Pakistan) - Handling Cash Counter. - Handling Production Area - Handling Guest Lobby Area - Handling Drew Threw Counter (Order Taking, Order Punching in System, Order Service) Reason for Leaving: Received offer from Five Star Hotel(Serena Hotel_Islamabad Pakistan)