Experience

Gila Software

• United States
• Software Development
• 1 - 100 Employee

• Sales Business Development Manager

  • Apr 2021 - Present

• Lead Generation Specialist

  • Apr 2021 - Apr 2021

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Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project manager

  • May 2015 - Oct 2019

  Key achievements: -Leading IT global and AMS projects which delivered a better sales operation service to customers: We developed improvements on electronic order process, Deliveries 75% more faster, this increases the sales by more than 15 million annually a) Delivering orders 50% faster than previous process. b) Creating configurations 25% faster and accurate.-eCommerce and e-invoicing process improvement for Latin America Region rising sales by 5 to 8 million USD per semester.-Working directly with internal stakeholders, senior support staff and vendors to troubleshoot and resolve events and incidents also across the corporate network: escalation prevention by 35%.-Review, apply and suggest improvements across global upfront system tools, providing training, operating procedures and mapping for global customer, safety and friendly to understand; reducing customer service calls by 30%.-As HP WAY NOW national communication coordinator and project manager, I delivered the "HP Oasis" program, one more benefit for HP GDL site people, working with HR, logistics, finance, IT teams we ensured happiness for our peers, happy employees equal to happy customers. Show less

• Catalog manager eBusiness Specialist

  • Aug 2010 - Apr 2015

  Currently as eBusiness Specialist:• Responsible for managing B2B store functions & solution offerings of an assigned corporate enterprise account portfolio.• Owner of each B2B portal – offer the best customer satisfaction possible and provide the platform that suits the best the customer procurement needs by partnering with both the customer and the sales teams.• Responsible for handling accounts with an average total year spent of $1M USD.• Ensure consistent customer catalog experience specifically with global accounts (coordinate regional teams for accuracy on regional B2B platforms).• Constant follow up with the customers (offer trainings for end users, storefront transaction monitoring, pricing updates, big deals approvals, procurement reporting and catalog enhancements).• 1st level of contact with customers for critical assignments and / or escalations.• Improving Business Analytical process since we perform Global Audits and present the result to peers and direct customer.• As well been project manager for Hp Digital Oasis, the Cross knowledge fair hp 2013, and several organizational videos and programs, national communication coordinator of the HP WAY NOW committee. I am certified in leading people trough change and project management (in process).Achievements: Graded as top performer on FY12, FY13 and FY14. Awarded with a CPB based on 5% annual earnings. I have been recognized as the employee living “highly capable and innovator”, by Alexis Langagne (Managing Director for HP Mexico) during the FY14 for all the achieved and multiple recognitions through the year. Program manager in “Oasis by HP” and active member of the national HP WAY NOW committee Show less



Floreria y eventos Casa blanca

• Sales

  • Apr 2006 - Mar 2010

  Sales, marketing, advertisement products and massive expo presentations, supply chain and logistic, customer centric, used to work as an individual contributor with minimum local supervision in Florería casa blanca Sa de Cv. Sales, marketing, advertisement products and massive expo presentations, supply chain and logistic, customer centric, used to work as an individual contributor with minimum local supervision in Florería casa blanca Sa de Cv.