Experience

QOOP

• Nigeria
• Financial Services
• 1 - 100 Employee

• Customer Success/Client Experience (Snr. Specialist)

  • 2020 - Present

  • Lead my team to develop a manual for customer care officers. • Work collaboratively with the team to manage operations of the company on foreign transfer and Virtual Card Operations. • Work as the representative of the customer internally as a stakeholder for product, marketing, and other internal teams to ensure customers are always central to what we do. • Help in managing our customer help desk, knowledgebase development. • Responsible for continually helping customers improve their personal financial goals and figuring out the best ways to use our services. • Collaborates on the integration of new features for new and existing clients. • Lead the efforts in the annual client budgeting exercise and reviews numbers monthly Show less



Polaris Bank Ltd.

• Nigeria
• Banking
• 700 & Above Employee

• Cash Tellering/Client Support Officer

  • 2018 - 2020

  • Receiving of cash from depositing customers • Posting of deposited cash transactions • Paying out cash to withdrawing customers • In charge of money transfer transactions • Revenue collection officer (Remita, Paydirect, Etranzact, Branchcollect) • Frontline Associate (MoneyGram, Western Union, RIA, Small World, Trans fast) • Receiving of cash from depositing customers • Posting of deposited cash transactions • Paying out cash to withdrawing customers • In charge of money transfer transactions • Revenue collection officer (Remita, Paydirect, Etranzact, Branchcollect) • Frontline Associate (MoneyGram, Western Union, RIA, Small World, Trans fast)



ERCAS Integrated Solutions Limited

• Nigeria
• IT Services and IT Consulting
• 1 - 100 Employee

• International Money Transfer (Specialist)

  • 2017 - 2018

  Frontline Associate in charge of international money transfer transaction payment such as western union, moneygram, ria, remitly, worldremit, smallworld, boss revolution, transfast, thunes etc. Frontline Associate in charge of international money transfer transaction payment such as western union, moneygram, ria, remitly, worldremit, smallworld, boss revolution, transfast, thunes etc.



Skye Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• Customer Service Officer

  • 2011 - 2018

  • Converted prospects to customers by working with customers on their account opening process, providing guidance, and verifying information so we have complete documentation for business and compliance. • Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume). • Carried out regular knowledge transfer for new reps as one of the Bank’s mentors and trainers of both new and established employees. • Always exceeded expectation: Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. • Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations. • Responding to clients’ complaints, service issues, general questions and concerns as appropriate, thereby increasing client success and customer loyalty with resultant increased patronage for the organization. • Relationship maintenance with existing customers and building new relationships for customer retention. • Working with an owner mentality, taking decisive steps that would steer the organization towards profitability. Show less