Experience

SIMS Nigeria Ltd

• Nigeria
• Retail
• 100 - 200 Employee

• • Mar 2021 - Present

• • Feb 2016 - Mar 2021

  • Manage accounts to ensure no orders are cancelled and ensure repeat business• Monitor invoicing for accurate capturing of all purchases and avoid omissions of any transactions • Liaise with warehouse for all stock supply and checking stock level with central warehouse• Maintain clientele base funnel to monitor client retention and growth• Coordinating logistic for timely deliveries and limit classes in supply to customers• Reporting stock depletion with aim of mobilizing on short notice for customer satisfaction • Ensure accurate pricing for different categories of customers are used• Monitors that appropriate delivery waybills are signed and invoices get to the paying department of customers• Communicating internally important feedback from customers• Dealing with and responding to high volumes of emails. • Pooling customer ledgers, stock position and sales report from ERP software.• Confirmation of LPOs and processing according to stipulated company policies. Show less



SIMS Nigeria Ltd

• Nigeria
• Retail
• 100 - 200 Employee

• Customer Service Supervisor

  • Aug 2013 - Jan 2015

  • Managing customer & accounts with the aim of resolving the issues to enhance sales • Deputing technician based on competence after accurate analysis • Maintaining and managing customer data base on GSPN software • Follow up complaints to ensure closure within stipulated company policy. • Monitoring technicians to make sure jobs are done and customers handled professionally • Coordinating scheduling for in home service with technicians • Escalating irate cases to service management for immediate resolution • Tracking parts movement by liaison with central warehouse and the coordinating unit • Generate timely and detailed daily and monthly reports on job details and closures on ERP software Show less



Tfs finance limited

• Lagos,Nigeria

• Senior Marketing Executive/Analyst

  • Jan 2011 - Apr 2013

  • Supervises and coordinates the activities of the team towards developing their zones and meeting their respective team target • Monitor and analyze the environment to identify potential opportunities for the group and company at large. • Marketing, Analyzing and packaging of both consumer and corporate leases while ensuring compliance with the established credit polices and guidelines. • Provide impute to strategic process by assisting the Group Head in formulating strategies for the group • Responsible for corporate clientele base development • Supervise the activities of the team to ensure timely and efficient service delivery to the customer • Review requests for various facilities by already existing corporate clients and evaluate facility request using financial analysis to support credit decision making • Documentation, preparation, appraisal and recommendation of transactions in management reporting • Minimizes exposure and risk on project Show less



Aquila Capital Limited

• Lagos,Nigeria

• Business Development/Credit Executive

  • Aug 2009 - Nov 2010

  • Marketing analyzing and packaging of both consumer and corporate lease while ensuring compliance with the established credit policies and guidelines • Monitor debt portfolio with the aim of reducing customer debt profile and ensure that rentals are paid • Mange customer aging while maintain high level of customer retention • Liaise with the legal department on adequate securities and ensure perfecting on such securities • Analyze customer request and refer exceptional cases to the Group Head • Present periodic report on team’s performance and operations to the Group Head • Manage and monitor vendor for point of sales marketing Show less