Business Operations Manager

• Feb 2021 - Present

Project Management-Contribute to the development and implementation of organizational policies and procedures-Manage and coordinate projects that improve current organizational processes and/or practices delegating implementation and day-to-day responsibility as appropriateOperations Management-Responsible for overseeing and supporting the Operations and Courier teams (over 30 individuals)-Oversee all aspects of delivery operations, maintaining a consistent, reliable and competitive service-Establish positive rapport and strong relations with potential customers to increase the likelihood of new and repeat business-Provide oversight and direction in relation to Dispatch and assist with problem-solving as needed to ensure service meets customers needs while Couriers are supported-Responsible for overseeing implementation of improvements related to the internal delivery system, including drafting recommendations for improvements, highlighting bugs or issues, and quality assurance testing upon launch of updates and new features.-Responsible for all omni-channel marketing, communications and business development-Responsible for maintaining and updating Good Foot's customer-facing website-Liaise with families / support circles of neuro-diverse staff to ensure staff are well supported and successful in Courier role-Identify training and support needs or issues, and assist with the development of individualized support plans and response plans to resolve particular issues as needed Show less

Business Manager

• Mar 2019 - Feb 2021

Operations Assistant

• Oct 2018 - Mar 2019

Supervisor

• Jun 2014 - Aug 2015