Ada Lin

Logistics Administrator at Mondiale Freight Services
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Contact Information
us****@****om
(386) 825-5501
Location
Wainui, Auckland, New Zealand, NZ

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Credentials

  • Microsoft Excel Expert (Office 2016)
    Microsoft
    Feb, 2021
    - Nov, 2024
  • Microsoft Office Specialist: Master (Office 2016)
    Microsoft
    Feb, 2021
    - Nov, 2024
  • Microsoft Office Specialist: PowerPoint 2016
    Microsoft
    Jan, 2021
    - Nov, 2024
  • Microsoft Outlook (Office 2016)
    Microsoft
    Jan, 2021
    - Nov, 2024
  • Microsoft Word Expert (Office 2016)
    Microsoft
    Jan, 2021
    - Nov, 2024

Experience

  • Mondiale Freight Services
    • Australia
    • Transportation, Logistics and Storage
    • 1 - 100 Employee
    • Logistics Administrator
      • Mar 2022 - Present

      • To ensure ongoing and consistent customer satisfaction through effective and efficient responses to customer enquires, issues, and problems; • To identify and solve issues in order to maximize customer satisfaction; • Placing customer purchase orders and following up on orders with agents; • Scheduling sea freight/airfreight; • Liaising with shipping and airlines regarding bookings and connections; • Providing full track and trace service to allocated clients; • Reporting on shipment status/contract allocation; • Identifying system issues; • Following up on shipment documents and detention/demurrage invoice; • Communicating customer feedback to the manager as required. Show less

  • U.B. Freight Ltd
    • Auckland, New Zealand
    • Imports Coordinator
      • Jul 2019 - Dec 2020

      • Receipting manifest or pre-alert from overseas origin office; • Liaising with overseas agents, suppliers, carriers, shipping lines, ports and forwarders; • Answering customer email & phone enquiries, taking orders, and responding to service needs and complaints; • Providing customers with up-to-date information on shipments; • Ensuring all docs are received to pass to the brokers for clearance; • Managing detention, demurrage and storage issues to ensure costs are not incurred; • Maintaining the customer database; • Arranging weekly import team meeting; • Ensuring all costs are captured, invoicing and deliveries are done on time; • Assist the import manager with projects as requested. Show less

  • Quantium Solutions (NZ) Pty Ltd
    • Auckland, New Zealand
    • Customer Operations Coordinator
      • Sep 2015 - Jul 2019

      • Answering customer queries regarding rates, orders, and services; • Liaising with clients, suppliers, shipping lines, and 3rd party logistics providers; • Keeping customers informed of shipments/orders status, exceptions, and delays; • Arranging 3PL warehousing activities, including inwards, storage management, and outwards; • Regular Inventory reporting; • Identifying and investigating inventory variances; • Preparing system user guide and training customers; • Reporting on client issues and opportunities; • Assisting with billing and sales; • Warehouse operation and general office support. Show less

  • Mayraysin Ltd
    • Auckland, New Zealand
    • Customer Service Representative
      • Apr 2015 - Jun 2015

      • Communicating with freight forwarding agents, customers and suppliers; • Completing daily banking reconciliation; • Processing daily orders and generating invoices; • Providing quotes and information for customers, creating special orders; • Inventory management; • Investigating quality control related issues; • Following up claim cases; • Supporting warehouse team when required. • Communicating with freight forwarding agents, customers and suppliers; • Completing daily banking reconciliation; • Processing daily orders and generating invoices; • Providing quotes and information for customers, creating special orders; • Inventory management; • Investigating quality control related issues; • Following up claim cases; • Supporting warehouse team when required.

  • Capgemini Business Services (China) ltd
    • Foshan, Guangdong, China
    • Accounting Service officer
      • Jun 2012 - Mar 2014

      • Recording and checking accounting transactions, maintaining and updating records; • Processing Journal entries; • Processing direct credits, bank statements and cheque payments; • Allocating payments from the bank statement; • Reporting and analysing tax(FBT/GST/IT); • Assisting with bank and general ledger reconciliations; • Assisting in month end closing and year end close; • Processing credit notes; • Forecasting cash flow; • Organising paperwork, filing, and scanning; • Responding to requests for information and statistics, investigating and resolving customer queries via phone and email. Show less

Education

  • Guangdong University of Finance and Economics
    Bachelor's degree, Finance and Financial Management Services
    2008 - 2012

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