Experience

GCI

• South Africa
• Investment Management
• 1 - 100 Employee

• Executive Assistant To Chief Executive Officer

  • Jan 2022 - Present



Celagenix

• Regionally

• Special Projects: Corporate

  • Sep 2019 - Present

  • Interact with various teams to coordinate project activities. • Participate in project design meetings and recommend improvements if needed. • Assist in project design and development activities. • Work with Manager in change order management, project tracking and document control activities. • Track project progress and ensure all project activities are completed on-time. • Monitor project schedules regularly to determine any delays or deviations. • Attend project meetings and follow-up with outstanding tasks. • Develop project reports for management and clients. • Analyze and resolve project issues in a timely and accurate manner. • Coordinate with management in developing project scope, plan, deliverables, budget and milestones. • Oversee project correspondences and prepare and review project related emails, letters, proposals, memos, meeting minutes and other documents. • Review contract requirements and process invoices in timely manner. • Provide analytical support to Manager in executing assigned projects. • Plan and coordinate project activities for timely completions. • Assess potential issues and technical challenges and accordingly develop resolutions Key Skills • Organisation • Supervise • Assist and or conduct research • Analyze research data to find the root cause of a problem or defect. • Co-ordination of Services • Reporting Show less



Absa Group

• South Africa
• Financial Services
• 700 & Above Employee

• Claims Assessor Absa Life

  • Oct 2021 - Jan 2022

  To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner. Key Accountabilities: Claims assessment: Assess and / or process claims following standard operating procedures Customer Experience: Handle all customer interactions professionally and efficiently Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards Show less



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• Actively seeking employmen

  • Jan 2021 - Sep 2021



External

• Gauteng, South Africa

• Advisory Consultant - Infrastructure & Facilities

  • Aug 2020 - Dec 2020

  Advisory Consultant • Provide specialised services to enable the preparation of business requirements, change management of existing business areas and physical relocation to new office premises, assume overall responsibility of project progress and implementation • Provide supporting requirements to enable the new site to receive and accommodate the business • Assume the role of Facilities Workstream Lead and establish Facilities Management Service as inhouse function to the business • Provide supporting requirements to reinstate old site to agreed standard • Document requirements for design and space planners of new business work place • Engage and coordinate all work of old and new site with agreed stakeholders • Coordinate with suppliers of office movers, furniture manufacturers and interior designers • Document allocation of seats to business areas and co-ordinate shared office space for optimal use Show less



Absa Group

• South Africa
• Financial Services
• 700 & Above Employee

• Short Term insurance Claims Support

  • Jan 2020 - Jun 2020

  Claims Support Manager Responsible to lead, motivate, develop, and deliver the overall operational performance and optimisation, service excellence and best practice for the claims function • Meet and exceed all service level requirements • Oversee and ensure achievement and maintenance of all claims processing standards within established guidelines • Analyse customer impact and respond to complex escalated customer service and claims processing issues to ensure that customer expectations are consistently met • Deal with customer complaints and appeals accordingly • Drive and manage quality and customer service standards • Provide quality operational leadership contribute towards overall strategy and link to the setting of standards, targets and overall objectives • Ensure that all business processes are followed • Apply basic statistical analysis to track performance and resolve operational performance variations • Produce and analyse weekly / monthly dashboards and analytics to measure and improve performance • Prepare and present management information and reports as required Show less



Absa Group

• South Africa
• Financial Services
• 700 & Above Employee

• Head: Customer Care (Complaints Resolution & Customer Experience) & Business Manager -

  • Apr 2018 - Sep 2019

  To provide direct support to the Chief Operating Officer (COO) of Absa Trust with the day-to-day management of business. Critical to this is the building of core capabilities and processes within the business unit as well as managing the delivery of certain projects and initiatives that will result in efficiency and cost improvements within Absa Trust operations area. Responsibilities also includes Performance Management, Customer Complaints, Customer Experience, Business Project Implementation, Technology related projects, Strategy implementation, Exco & Board reporting, Human Resources, Governance & Control and all other Operational issues raised with the COO Show less

• Forensics & Security - Manager: Vendor Contracts & SLA Management & Business Manager

  • Apr 2017 - Mar 2018

  • Oversee the management of the COO office to ensure smooth operations and that resources are available and operating effectively• Approve Business proposals by reviewing, analyzing and interpreting proposals presented in line with the mandate delegate by the COO• Continuously monitor the potential impact of new tactical plans on the reputational risk of the business unit, advise seniors in the business on appropriate action to take to minimize the risk in collaboration with Governance & Control• Act as point of contact between Business and Technology / Change teams • Track and implement Book of Work activities agreed by IT / COO Office & Business• Drive and implement IT projects & small enhancement initiatives• Validate job cards with invoices provided, reconcile invoices against rates agreed to and vendor performance are in line with set SLA – document and keep central repository of all contracts and monthly production meetings. Reporting - Undertake company secretariat duties for all Executive Leadership meetings this includes collating, preparing and distribution of meeting decks - ensure Board reports are collated, signed off and submitted to Board. Team Management:• Encourage frequent knowledge sharing between team members within the COO structure as well as inter departmental networking with business areas• Establish and maintain a succession plan for the team• Interview and recruit new members of the team, including determining appropriate compensation levels with input from HR• Initiate and drive Citizenship initiatives across business unit clusters• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met• Manage and arrange Executive Leadership interactions with staff across Business Units (informal and formal: Townhalls, Conferences, Strategy Session, Exco, Touch Base, Offsite Show less

• Business Manager to Chief Operating Officer - Fiduciary (Employee Benefits & Trust)

  • Apr 2016 - Apr 2017

  To assist the Chief Operating Officer (COO) and Executive Leadership in Managing the overall business and fulfilling responsibilities. Key Accountability - Attend forums, project and management meetings (in business and cross cluster) to stay up to date with operational conditions and provide early warning to the COO of any probable issues and propose solutions. Continuously monitor the potential impact of new tactical plans on the reputational risk of the business unit, advise seniors in the business on appropriate action to take to minimize the risk in collaboration with Governance & Control. Facilities Management & Office Space OptimisationReporting - Board, Exco, Steerco & Manco's as well as strategy progress reports & business presentations. Team Management - Performance Management, Townhalls, Conferences & Off Sites Show less

• Executive Assistant to Chief Operating Officer

  • Apr 2014 - Apr 2016

• Executive Assistant: Chief Operating Officer (COO) & Acting Head: Actuarial

  • Apr 2011 - Apr 2014

  Support the COO to provide in the operational management of the business unit by providing operational support, administrative support and secretarial functions. Act as first point of contact to the COO during absence. Maintain a high degree of confidentiality at all times, interact with stakeholders at various levels in order to deliver on work outputs

• Personal Assistant: COO - Absa Short Term & Life Insurance

  • Apr 2008 - Apr 2011

  Work with senior management to provide secretarial and administrative support. Act as first point of contact to manager team. Key Accountabilities includes both Operational Process Support to Senior Leadership team within the COO structure as well as Administrative Support

• Public Relations Officer

  • Dec 2005 - Apr 2008

  Help establish and maintain lines of communication between Absa Cash Solutions and Public Sector client portfolio on cash bank solutions. Manage and build good reputation within the market. Responsible for the implementation of new Cash Product DevicesKey Accountabilities:Cash Device Implementation • Feasibility study for the installation of the Absa Cash Protector / Deposita, action cash product implementation requests• Take accountability for the verification of all on-boarding, ensuring the correctness of detail, with critical focus on the credit and debit account number and contract completeness• Issue device implementation instruction on the applicable supplier, ensure site readiness according to the vendor prerequisites• Perform verification on the device specifications and pricing sheet• Liaise with Cash in Transit company to arrange cash collections as per signed quote• Provide client with clear guidelines on the cash processes, reconciliation, canister replacement ect - arrange onsite training on process and procedures to staff• Co-ordinate activities around de-installation and cancellation of services if needs be• Responsible for obtaining branch capacity approval, prior to approving and issuing of canisters being delivered to clients / branches in line with contractual agreementRelationship Building:• Attend Absa conferences by marketing Absa Cash Devices and products for the Public Sector to different Municipalities• Regular visits and meeting s held with existing clients (City of JHB, Checkers / Shoprite, JHB Fresh Produce Market, Multi Choice, Home Affairs) Show less

• Absa Cash Focus

  • Jan 2000 - Dec 2005

• Facilities Manager

  • 2003 - 2005

• Various (Clerk / Departmental Team Leader / Secretary)

  • Sep 1996 - Dec 2000