Head of yoyo API

• Jan 2023 - Present

Founder

• Sep 2022 - Present

QUICKcloset is an e-commerce marketplace to sell and buy clothing. Users will have their own admin portal to sell and manage their inventory. Our virtual closet software will enable our users to simply drag and drop items from their closet to their online portal. QC facilitates the payment and shipping integration and connects sellers with buyers. QUICKcloset is an e-commerce marketplace to sell and buy clothing. Users will have their own admin portal to sell and manage their inventory. Our virtual closet software will enable our users to simply drag and drop items from their closet to their online portal. QC facilitates the payment and shipping integration and connects sellers with buyers.

Founder

• Sep 2020 - Present

My brand is more than just a recognizable tag on a passerby wearing our apparel. I created a clothing brand that speaks to individuality not to gender. I created a clothing brand that encourages human empowerment through community. A non-binary, androgynous approach to fashion. You decide your vibe, let’s create a movement of empowered, loved, and supported individuals. I found it difficult to just walk into a store and find what I was looking for. The female section has a shorter torso fit and the male section was an oversized, longer torso fit. I’ve always loved men’s briefs because of the comfortability . I identify as a Tomboy in the Corporate word and thus started the hashtag #CorporateTomboy. My passion is underwear, fun socks, and suites. We dabbled in t-shirts and sweatshirts for the comfortable approach and brand awareness, but I have such big dreams with this brand. You decide your vibe, let’s create a movement of empowered, loved, and supported individuals.

Account Executive

• Jan 2022 - Dec 2022

Sell a subset of products and services directly or via partners to prospective and existing customer base, in designated geo territory, Develop solution proposals encompassing all aspects of the application Manage sales through forecasting, account resource allocation, account strategy, and planning Participate in the development, presentation and sales of value proposition Negotiate pricing and contractual agreement to close the sale Own New and Existing client relationships Build and maintain strong client relationships, and serve as a trusted partner to your clients to maintain good account health Coordinate with service delivery teams for deployment and ongoing delivery of Infobip's product suite As a leading contributor individually and as a team member, providing direction and mentoring to others Work in a non-routine and very complex, involving the application of advanced technica/business skills in area of specialisation.

Senior Sales Executive

• Jan 2021 - Sep 2021

New Business Development Prospect for potential new local and international clients Cold call as appropriate to ensure a robust pipeline of opportunities. Visit and meet potential clients by growing, maintaining, and leveraging your people network. Identify potential clients Research and build relationships with new clients. Set up meetings between client decision makers and FinChatBot’s practice leaders. Plan approaches and pitches. Work with the team to develop proposals that speak to the client’s needs, concerns, and objectives. Participate in pricing the solution/service. Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately. Present an image that mirrors that of the client. Business Development Planning Attend industry functions, such as association events and conferences Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels. Identify opportunities for campaigns, services, and distribution channels that will increase sales. Using knowledge of the market and competitors, identify and develop FinChatBot’s unique selling propositions and differentiators. Management & Research Submit weekly progress reports Ensure that data is accurately entered and managed within company’ sales management system. Forecast sales targets and ensure they are met by the team. Track and record activity on accounts and help to close deals to meet these targets. Work with the team to ensure that prerequisites are fulfilled within a timely manner. Ensure all team members represent the company in the best light. Present business development training and mentoring to internal staff. Understand FinChatBot’s goal and purpose to continuously enhance the company’s performance.

Head of Sales

• Jun 2019 - Sep 2020

Duties and Responsibilities: Motivating the Sales team to achieve the best possible results. Setting sales execution activity and revenue targets for multiple sales channels. Implement sales strategies to further organisational agenda and drive enhanced revenue generation for the company. Continual training and development for all members of the sales department. Attending key meetings and trade visits with members of the sales team. Working on key account management plans with essential sales and account managers. Identifying key areas for improvement in the sales process. Spotting market opportunities for new customers. Attending monthly meetings with other senior members of the company. Attending industry events and conferences in order to generate new business leads. Acting spokesperson for the organisation at sales events and conferences. Networking with external parties and partners in order to generate new business for the company. Monthly reports on sales performance against budget, as well as reports on variances. All aspects of recruitment and selection for the sales department. Point of contact regarding Marketing material to market, campaigns, website and collateral with Marketing agency

Business Development

• Jun 2018 - May 2019

A part of the well-known Achievement Awards Group. https://www.bountixp.com/product-overview/ I was a Business Development Executive for bountiXP, a subscription-based software-as-a-service (SaaS) employee recognition and rewards platform. Collaborating cross-functionally with product development and digital marketing. Through leadership teams, I identify key opportunities for clients to integrate the platform into their business by improving their company culture, employee and engagement and business performance. Using various cloud- based presentation software, I provide product demonstrations for clients at all levels and assist in the strategic development of a sales pipeline through targeted marketing campaigns and events.

Online Sales Manager

• Sep 2016 - May 2018

Duties, Skills and Responsibilities:Oversee the improvement and growth of the self-service client database.Oversee the efficient utilisation of the Online Sales Queries channel.Implementation of automated digital tools to ensure seamless consumer experience.Create business processes to evaluate client feedback.Communicate with relevant departments to improve customer service and experience.Address interdepartmental service failures and ensure resolution. Create and manage marketing campaigns to increase corporate footprint.Forecasting, management and utilisation of quarterly and annual campaign budgets. Maximize revenue through customer life-cycle.Ensure platform operations are being executed correctly.Oversee financial information, the financial system and the integration of the platform into the business.Good communications skills, able to communicate effectively with both internal and external customers.Ability to identify and resolve problems in a timely manner.Able to manage difficult customers and honour customer commitments.Time management skills.Deadline-driven and ability to work under pressure demonstrates accuracy and thoroughness.Knowledge of administration processes including forecasting, analyzing reports, planning and expenses.Product and pricing knowledge.Lead conversion to first purchase.Retention.Increasing Average Revenue Per User (ARPU).Campaigning.Weekly reports on purchasing clients, revenue, ARPU and tasks completed.

Channel Manager

• Apr 2015 - Aug 2016

Duties and Responsibilities:Accurately forecast, target and identify winnable sales opportunities.Submit and present sales proposals and close business.Build long-term stakeholder relationships.Developing and Managing digital clientele portfolio.Management of affiliate partner relationships and business.Annual and quarterly campaign implementation and tracking.Advanced conversion funnel management; utilizing advanced analytic tools and metrics in order to maximize utilization of online self-service customer segment conversion opportunities.Advanced customer transaction data analysis and evaluation.Actual revenue attained versus quota and GP budget tracking, reporting and management.Fostering strong working relationships with all departments in the company.Generate detailed reports.

Key Account Manager

• Apr 2013 - Mar 2015

Duties and Responsibilities:Monthly reports on customer performance with an accurate monthly revenue forecast.Keeping in contact with the customer portfolio to ensure constant client satisfaction.Ensuring all customer communication is captured and updated in Salesforce.Reviewing all account details and confirming that opportunities are up to date daily.Merging of accounts if needed.Cross-selling and upselling into existing client portfolios.Being available and easily reachable in the customer’s time zone and following up on technical cases logged with our Technical Team.Achievement of targets

Senior Client Relationship Manager

• Apr 2011 - Mar 2013

Duties and Responsibilities:First-time resolution (telephonic, e-mail and face to face) of escalated complaints from Intermediaries, Employers and Members.Troubleshooting.Meeting clients and managing difficult situations on all levels (Intermediaries, Employers, and Members)Keeping accurate and comprehensive stats on a daily, weekly and monthly basis in order to determine service failure trends and recurring problems.Identifying the proposing solutions to process and service related failures.Building and establishing relationships at all levels with external partners and internal departments to ensure that resolutions are found to any problem that may arise.Attend meetings and provide training on request.Support role to Corporate Account Managers.Analysing and summarizing reports and providing feedback to management.Market drives and other projects as and when required

Client Relationship Manager – (Email correspondence)

• Apr 2009 - Mar 2011

Duties and Responsibilities:First-time resolution (telephonic and e-mail) of escalated complaints from Intermediaries, Employers and Members.Troubleshooting, calling dissatisfied clients and managing difficult situations on all levels (Intermediaries, Employers, and Members)Keeping accurate and comprehensive stats on a daily, weekly and monthly basis to determine service failure trends and recurring problems.An average of 35 queries were required to be closed per day; I closed 45 per day.Managing the Afrikaans and Government Billing queue email queries.

Service Consultant

• Jan 2007 - Mar 2009

Duties and Responsibilities:First-time resolution (telephonic) and escalated complaints from Members.Managing three Call Queues for queries from Afrikaans and English members.Core queries and Government billing queries.Top service consultant quarterly for Living the Values of Discovery Health.Lowest absenteeism rate and ensuring a MBR (Member Based Research) score monthly of 9 out of 10.

Financial Advisor

• Jan 2005 - Jan 2007

Duties and Responsibilities: Calling clients in arrears with TFG accounts or RCS cards. Providing financial advice, planning the pay-off according to the client’s budget and recording all PTP (Promise to Pays) Assisting clients with their credit records by ensuring minimum instalments are arranged and met. Provided in-bound and outbound calls to clients. I begun with first and second month accounts in arrears, but swiftly moved over to three, four and five month accounts in arrears, due to my collection rate. These are considered high-demand clients as their debt is passed to attorneys if no successful collection has taken place. Assisted on a manual dialler, as I could work faster by manually dialling rather than waiting on an automated dialler. I was awarded with Top Collections Agent Monthly and Highest Quality Assessments on my calls month after month.