Experience

Hike Education

• India
• Education Administration Programs
• 100 - 200 Employee

• Manager - Sales Development

  • Apr 2023 - Oct 2023

  Noida, Uttar Pradesh, India



VORPHY

• India
• Software Development
• 1 - 100 Employee

• Deputy General Manager

  • Nov 2022 - Apr 2023

  Noida •Started the Sales team from Scratch. •Led a team of 4 direct reports and 40+indirect reports in a matrix organization. •Launched the Product for market in a span of time. •Design all departmental targets and evaluate all staff performance at various meetings and develop and implement an efficient staff training programs as per requirement. •Assist to prepare all strategies for sales and marketing clients and forecast all budget requirements. •Build a team of hardworking… Show more •Started the Sales team from Scratch. •Led a team of 4 direct reports and 40+indirect reports in a matrix organization. •Launched the Product for market in a span of time. •Design all departmental targets and evaluate all staff performance at various meetings and develop and implement an efficient staff training programs as per requirement. •Assist to prepare all strategies for sales and marketing clients and forecast all budget requirements. •Build a team of hardworking members in Sales & Marketing Department. •Implemented strategies to increase productivity and decrease costs. •Ensured compliance with all safety and security procedures. •Monitored progress of tasks and projects assigned to direct reports. •Streamlined and automated onboarding processes, reducing new-hire onboarding time by 50%. •Chaired weekly meeting with direct reports to provide updates and solicit feedback. Show less



BYJU'S

• India
• E-Learning Providers
• 700 & Above Employee

• Manager

  • Feb 2022 - Oct 2022

  Lucknow, Uttar Pradesh, India • Managed a team of 15-20 sales associates to deliver Weekly revenue targets. • Modified customer service support system and maintained RCN to 0.98(max. RCN is 1). • Awarded as Employee of the week for being Highest team performance and Consistent Star Performer.

• Senior Business Development Associate

  • Nov 2021 - Jan 2022

  Lucknow, Uttar Pradesh, India • Guided and trained fellow juniors for generating revenue and customer handling. • Awarded consistent performer. • Completed managerial training program.

• Business Development Associate

  • Nov 2020 - Nov 2021

  Lucknow, Uttar Pradesh, India • Extensively trained in pipeline building and sales generation techniques. • Had been a senior academic counsellor and conducted counselling sessions with parents and students for BYJU’S learning programmes. • Adept at objection handling and customer relationship management. • Lead management for optimum sales conversion using the CRM software “Lead Squared” • Generating revenue by types of sales such as Direct Sales, Selling over the phone call and Selling over video… Show more • Extensively trained in pipeline building and sales generation techniques. • Had been a senior academic counsellor and conducted counselling sessions with parents and students for BYJU’S learning programmes. • Adept at objection handling and customer relationship management. • Lead management for optimum sales conversion using the CRM software “Lead Squared” • Generating revenue by types of sales such as Direct Sales, Selling over the phone call and Selling over video conferences. • Converting free app users to paid user with on spot closing or using follow up calls. • Explaining the importance of higher education and tools to be used to prepare for the process and explaining BYJU’S test preparation and admissions consulting process. • To be a single point of interface for all customers till conversion.

• Business Development Trainee

  • Aug 2020 - Oct 2020

  Kanpur, Uttar Pradesh, India • Worked in an Individual contributor role, working in a team of go-getters to help spread the Byju's way of learning. • Showcased the unique Byju's way of learning to students and parents and fulfilled responsibility for mentoring and sales. • Successfully qualified training by achieving required revenue targets.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Operation Representative Advisor- I

  • Oct 2019 - Jul 2020

  Gurugram, Haryana, India •Providing exceptional service, building loyal relationships, solving problems. •Responding to telephonic inquiries, providing quality service to customers and associates inquiring. •Coordinate and plan ops-specific projects within the Operations team. •Prioritize & drive escalations with proactive traction of on-going cases, track progress ensuring customers are updated with impending action/status until closure. •Enthusiastic and dedicated for working with numbers, collecting… Show more •Providing exceptional service, building loyal relationships, solving problems. •Responding to telephonic inquiries, providing quality service to customers and associates inquiring. •Coordinate and plan ops-specific projects within the Operations team. •Prioritize & drive escalations with proactive traction of on-going cases, track progress ensuring customers are updated with impending action/status until closure. •Enthusiastic and dedicated for working with numbers, collecting data, and finding trends and patterns that most people miss. Being a analytics enthusiast is a bit like being a detective, tracking the clues within the numbers to find the culprit is always rewarding. Passionate about using this type of analysis to drive strategic decision-making. •Managing Customers/Partners Escalations, align appropriate resources across technologies and theaters as per the process for a seamless support experience Show less



iEnergizer

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Executive Assistant

  • Oct 2018 - Sep 2019

  Noida, Uttar Pradesh, India •Build and maintain relationships with customers. •Stay current with trends and competitors to identify improvements or recommend new products. •Collect and analyze information and prepare data and sales reports. •Attend workshops to learn more technical skills for the job. •Developed and executed sales strategies to increase customer acquisition and revenue growth. •Analyzed market trends and customer data to identify opportunities for business expansion. •Collaborated with… Show more •Build and maintain relationships with customers. •Stay current with trends and competitors to identify improvements or recommend new products. •Collect and analyze information and prepare data and sales reports. •Attend workshops to learn more technical skills for the job. •Developed and executed sales strategies to increase customer acquisition and revenue growth. •Analyzed market trends and customer data to identify opportunities for business expansion. •Collaborated with cross-functional teams to create effective marketing plans, including email campaigns, social media advertising, and influencer partnerships. •Conducted market research to identify customer needs and preferences, and developed new product offerings to meet those needs. •Monitored and analyzed website traffic and sales data to optimize the customer experience and increase conversion rates. •Managed customer relationships and provided excellent customer service, addressing customer concerns and resolving issues in a timely manner. Show less



AHUJA CONTINENTAL PVT LTD

• India
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Executive

  • Oct 2018 - Apr 2019

  Kanpur, Uttar Pradesh, India •I was Responsible for Meet daily, weekly, and monthly phone and email communication goals in accordance with strategic plan. •Responsible for start-end sales cycle for B2B. •Planning and Organization the customer follow up. •Generate leads through cold calling, Exhibition data base, Indiamart call and Email. •Understanding client customized Requirement to provide delivery to customers. •Preparing monthly closing reports.