Senior Strategic Client Consultant

• Jul 2022 - Present

As a Senior Strategic Client Consultant at Seertech Solutions, I am working directly with customers to identify opportunities to expand their use of system features and extend the value they receive from the Seertech LMS. Additionally, as a previous platform owner of a Seertech implementation, I work with them to reduce administrative overhead and enable their businesses to scale their enablement strategy. As a Senior Strategic Client Consultant at Seertech Solutions, I am working directly with customers to identify opportunities to expand their use of system features and extend the value they receive from the Seertech LMS. Additionally, as a previous platform owner of a Seertech implementation, I work with them to reduce administrative overhead and enable their businesses to scale their enablement strategy.

Enablement Platform Lead

• May 2020 - Jul 2022

Learning Management System Platform Owner

• Oct 2018 - May 2020

Learning Management System Administrator

• Apr 2016 - Oct 2018

Senior Learning Technology Specialist

• Apr 2013 - Apr 2016

- Support and maintain 60+ training rooms and 600+ PCs across the state as part of a two person team interfacing with an outsourced IT service - Act as primary technical liaison for Enterprise Learning and Development initiatives - Interface with multiple business areas to schedule, perform technology preparations, and ready training rooms for role-specific training deliveries - Leverage virtualization technologies to allow for more flexible synchronous and asynchronous training solutions - Admin/Super User of the new media delivery platform BLOOM, working to establish governance policies, content mediation strategies and a logical organization of media - Forecast training room needs year over year based on planned enterprise training initiatives and work with the facilities to build out training rooms or tear down accordingly to reduce overhead - Manage and renew collections of p-stage and training credentials for over 40 business applications - Upload and promote new web based training to p-stage and production regions of Blue University (Enterprise Learning Management System) - Troubleshoot user issues within Blue University - Identify, test and implement new facilitation tools to enhance the learning experience - Establish repeatable business processes by formulating job aids to enable a more self sufficient workforce

Productivity Office & STAR Team Lead

• May 2011 - Apr 2013

I provided dedicated support to Cisco's U.S. internal sales team in an effort to facilitate the sales process. I understood Cisco's business model and applied that knowledge to troubleshoot partner ordering issues, product configurations, and Cisco service issues. Additionally, I was responsible for creating customized roadmaps for partners looking to obtain next level certifications to extend their selling eligibility. As a team lead, I was responsible for managing 10 employees, ran open case reports to ensure support cases are resolved within established SLAs, and acted as an escalation contact for high-touch issues.

Food Runner

• May 2007 - Jul 2012

Ran entrees to servers and serve salads, appetizers, and desserts while providing excellent customer service to guests. Ran entrees to servers and serve salads, appetizers, and desserts while providing excellent customer service to guests.

Help Desk Intern

• Nov 2010 - Apr 2011

Worked after hours on software and hardware troubleshooting of client computers. Acted as an understudy to two IT professionals that taught me the basics of networking, Windows architecture, and DNS. Worked after hours on software and hardware troubleshooting of client computers. Acted as an understudy to two IT professionals that taught me the basics of networking, Windows architecture, and DNS.

Site Supervisor of Security @ Credit Suisse

• Apr 2010 - Apr 2011

Work at the Credit Suisse overseeing approximately a dozen officers. Handled fingerprinting for new employees and contractors for FBI background checks. Assisted the Account manager with security issues and lead the security team in her absence.

Console Operator

• Sep 2009 - Apr 2010

Worked at the First Citizens Bank headquarters monitoring all the branches across the U.S. Handling security issues, alarms and burglaries at the branches while providing excellent customer service.

Landscaper

• May 2009 - Aug 2009

Commercial landscaping service. Commercial landscaping service.