Business Development Director | Africa

• Mar 2023 - Present

Head of Program Management Office | PMO | Datacenter

• Jan 2020 - May 2023

• Enablement and delivery of transverse programs/portfolio (Datacenter environment applications, Business applications, IT infrastructure and Organisational Change Management) • Global processes improvement (Construction to Operations handover, End-To-End Client & Internal, Auditable processes) • Country launch/governance (cycle from new company integration to Datacenter delivery) • Leadership and oversight to program/project managers using Agile practices • Enablement and delivery of transverse programs/portfolio (Datacenter environment applications, Business applications, IT infrastructure and Organisational Change Management) • Global processes improvement (Construction to Operations handover, End-To-End Client & Internal, Auditable processes) • Country launch/governance (cycle from new company integration to Datacenter delivery) • Leadership and oversight to program/project managers using Agile practices

Project Manager (E-Discovery and IT Infrastructure)

• Jan 2017 - Dec 2019

• Management of E-Discovery (Digital forensic investigation & data analysis) projects in different industries (Defence and Space, Commercial, Pharmaceutical, Airlines, Real Estate) • Management of IT infrastructure programs (Relativity Mobile Solutions Decommissioning & upgrade) • Management of E-Discovery (Digital forensic investigation & data analysis) projects in different industries (Defence and Space, Commercial, Pharmaceutical, Airlines, Real Estate) • Management of IT infrastructure programs (Relativity Mobile Solutions Decommissioning & upgrade)

IT Project Manager (Infrastructure and Business Applications Project Manager)

• Sep 2013 - Nov 2016

• Data Centre Security (Antivirus) - Trend Micro Project (Deployment of Trend Micro antivirus in European Datacentres (Data Centres) - 2000 estate servers). • Global Decommissioning project: Data Centre decommissioning and applications virtualization (VMware) of 700 servers worldwide.• Mobile Applications Project: GOOD Upgrade (Upgrade of Good for Enterprise Mobile solution from version 7.2.1.27 to 8.3 for 3000 users worldwide).• Microsoft Windows 2003 Servers End of Life project - Platform Upgrade and virtualization of 300 prime applications from 2003 to 2012.• Cyber Security - Intrusion Protection System (IPS) project: Implementation of PALO ALTO (4th generation firewall) - Replacement of IBM firewall.• IRM (Interwoven Record Manger) - WSRM (Worksite Record Manager) upgrade v6.1. DMS (Document Management System).• Market Abuse Regulations (Insider Lists) project: Replacement of the traditional spreadsheet with an online and more accurate\real time reporting system to better manage insider lists.• Mobile Applications - SpeechExec Enterprise 4.6 Digital Dictation solution upgrade.• Web Application Project: Implementation an Online Survey Tool.• CaseNotebook project: Implementation of Litigation case management software.• Automated Import Service project: SAP Human Resources.• Transaction Pro Importer 6.0 project: Implementation of QuickBooks transactions import tool for the US Finance team. Show less

IT Service Transition Manager

• Sep 2012 - Sep 2013

• Change Management: Improved the then Service Transition Process by making it more efficient with minimal impact to the Business and other stakeholders.• Liaise with the Change Advisory Board (CAB) to ensure all stages and phases of project delivery have been approved and delivered to meet the objectives.• Ensure that IT is engaged at the right time with clarity provided on how to engage.• Ensure the Project, Technology and Service Design and Transition phases are adhered to by project managers.• Regular meetings with PMs to go through the Service Transition Process and its benefits for project delivery.• Improve the quality of deliverables via quality gates.• Liaise with the Technology Services teams to ensure full implementation of services.• Ensure that project requirements contain the non-functional requirements that lead to improving the experience.• Review and approve key milestones are completed prior to BAU.• Manage knowledge transfer to the Support teams (Helpdesk, Training and Infrastructure teams).• Manage the Terms of Engagements between internal IT teams – This includes Service Level Agreements and OLAs.• Continue to develop the thinking on IT services and standards.• Maintain the Financial and Support models. Show less

First\Second\Third Line Support

• Jan 2001 - Jan 2009

Prior to my term at Freshfields I have had roles in different firms across the private sector including PricewaterhouseCoopers, KPMG, GAP, Capgemini and Cummins. Overall I have 15 years of IT experience. Prior to my term at Freshfields I have had roles in different firms across the private sector including PricewaterhouseCoopers, KPMG, GAP, Capgemini and Cummins. Overall I have 15 years of IT experience.