Experience

FutbolConnect, Inc.

• United States
• Sports Teams and Clubs
• 1 - 100 Employee

• Business Development

  • Jan 2015 - Present

  FutbolConnect, Inc. • The first social network that connects the world’s futbol players, coaches and fans through an interactive platform, showcasing their talent and sharing their passion for the game. • Managed accounts throughout Northern California inclusive of soccer retailers, indoor soccer facilities, sporting complexes and working with various clubs, teams, coaches, and players to increase both advertisers and user registrants. • Orchestrated and participated at various events, tournaments, presentations engaging our target market and overseeing technical installations, photography and video productions. Show less



Symantec

• United States
• Software Development
• 700 & Above Employee

• Symantec User Authentication Technical Support

  • Jan 2012 - Mar 2015

  Symantec, Corporation Mt. View, CA • Resolved complex customer issues and developed a database for automated responses which allowed the team to address all issues faster and in a more efficient manner resulting in long-term customer relationships and loyalty. • Responsible for enrolling, installing and assisting clients with their External Certification Authority (ECA) digital certificates for government contractors, state and local governments and employees of foreign governments. Note: ECA certificates enable secure on-line transactions with DoD agencies; when installed in a browser or email program, ECA certificates can be used for such activities as authenticating identity for access to DoD websites, digitally signing documents, and encrypting e-mail communications. • Responsible for VeriSign ECA certificates, sold as a set, which includes an ECA Identity certificate and an ECA Encryption certificate, inclusive of: • Front Line support to client’s needing Class 3 Digital Certificate. • Assist with VIP installation and configuration of 2 factor authentication. • Multi Task support on email, chat, and phone support. • Log, create and maintain cases until problem resolution. • Create knowledge base articles using Inquira Database. • Assist with product enrollment and install of digital certificates in browsers. • Troubleshoot install problems not limited to computer configurations. • Troubleshoot Browser configuration’s for SMIME Digital Certificates. Show less



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Application support

  • Nov 2007 - May 2009

  • Responsible for the technical support of all ADP applications and web reporting tools via phone and remote access for the end-user including installations, upgrades, diagnostics and maintenance. • Remained current through continuous learning of emerging technologies and trends in order to provide advanced technical support for new product rollouts. • Responsible for enrolling, installing, and assisting clients with their External Certification Authority (ECA) on different web browsers and operating systems and granting level access for each profile Show less



3Com

• Computer Networking
• 200 - 300 Employee

• I.T Network and Desktop support

  • 1997 - 2003

  Installed, diagnosed, repaired, and upgraded computer systems and software Assessed customer needs, ordered components, assembled computer systems and installed and configured software and peripherals for customers Demonstrated analytical skills to resolve end user software programs and connectivity issues in a timely manner. Provided maintenance, installation and configuration of network and workstation hardware and software Managed and supported the SAP and Lotus Notes software roll-out. Installed and supported remote access VPN. Performed advanced troubleshooting and resolution of desktop, server, and application issues including MS Office, Lotus Notes, Windows X Show less