José Geovanni Soto Hernández - Global Account Manager

What I do? at Conoce mi perfil | Compartiendo Soluciones Profesionales | Open to help
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Contact Information
us****@****om
(386) 825-5501
Location
Mexico City Metropolitan Area, MX
Languages
  • Inglés Full professional proficiency

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Erika Sosa

Jose Geovanni is a responsible, dedicated and innovative person, who has the commercial skills and drive to achieve the objectives set.

Eduardo J. Illan Fernandez

Trabaje con Geovanni como cliente durante varios años y en ellos demostró ser una persona muy profesional al momento de interactuar con nosotros y siempre busco una solución a cada situación que se presentaba dentro de las ofertas que nos entregaba, buscando siempre la mejor alternativa para ambos lados, buscando siempre la satisfacción del cliente, por lo que recomiendo ampliamente a Geovanni.

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Credentials

  • Be a Better Manager by Motivating Your Team
    LinkedIn
    Jul, 2023
    - Oct, 2024
  • Cómo comunicar dentro del equipo
    LinkedIn
    Nov, 2022
    - Oct, 2024
  • Cómo cultivar una mentalidad de crecimiento
    LinkedIn
    Nov, 2022
    - Oct, 2024
  • Cómo desarrollar la inteligencia emocional
    LinkedIn
    Nov, 2022
    - Oct, 2024
  • Cómo gestionar las emociones en el trabajo
    LinkedIn
    Nov, 2022
    - Oct, 2024
  • Cómo trabajar con gente difícil
    LinkedIn
    Nov, 2022
    - Oct, 2024
  • Habilidades de coaching para líderes y gerentes
    LinkedIn
    Nov, 2022
    - Oct, 2024
  • Inglés de negocios: Charlas de cortesía
    LinkedIn
    Nov, 2022
    - Oct, 2024
  • Lenguaje no verbal para líderes
    LinkedIn
    Nov, 2022
    - Oct, 2024
  • Mindfulness: Cómo conseguir una atención plena
    LinkedIn
    Nov, 2022
    - Oct, 2024
  • Técnicas avanzadas de negociación
    LinkedIn
    Nov, 2022
    - Oct, 2024
  • Inglés de negocios: Dominar las reuniones en línea
    LinkedIn
    Oct, 2022
    - Oct, 2024
  • SET2WIN Sales Foundation Account Manager badge 2020
    Ericsson Global Sales Learning & Development
    Jun, 2020
    - Oct, 2024
  • SET2WIN Sales Foundation Key Account Manager badge 2020
    Ericsson Global Sales Learning & Development
    Jun, 2020
    - Oct, 2024

Experience

  • Conoce mi perfil | Compartiendo Soluciones Profesionales | Open to help
    • Business Consulting and Services
    • 1 - 100 Employee
    • What I do?
      • Jun 2023 - Present

      My experience in positioning international products and services of technological solutions that contribute to a better connected society.Involved along the whole Commercial Process: Prospecting | Detecting needs | Identifying and closing scope | Exposing Technological Solutions | Commercial Offer | Closing negotiation | Obtaining purchase order | Delivering solution | Acceptance Agreement | Managing payment | Business needs & recurring income | Achieving down selling, cross selling and up selling.Manage Globally Recognized Brand Accounts | Closing Sales of Technology Solutions including Hardware, Software and Services | Expedite negotiations and business closings by removing barriers | Build customer loyalty by creating efficient negotiations | Support leaders to focus on strategic initiatives | Empower the team to facilitate quality service delivery | High compliance with policies and Procedures, always acting with integrity.Solutions: Telco | Mobile networks | IT | User Databases | Monitoring and security| Fixed networks | Geo location | Data center | Cloud | 5G | Internet of things(IoT) | Reduce carbon footprint and energy efficiency | Open to: Medical equipment |Banking software.International Experience in Projects Implementation: Mexico, Sweden, Guatemala, Panama, Canada, Germany, Thailand and Italy.Telco Products implementations for: Telcel, Avantel, Telmex and Telnor. Show less

    • What other problems do I solve?
      • May 2023 - Jun 2023

      STRATEGIC MANAGEMENT / KAM: Create negotiation scenarios for closing with high level clients. Identify bureaucracy in processes and propose re-engineering to streamline deliveries. Set up meetings to make quick and reliable decisions. Planning and periodic review of sales pipeline and/or key activities. Facilitate the achievement of commercial closings together with teamwork. Assist Pricing area in defining adequate and profitable unit prices. Generate certainty and internal synergy to meet delivery deadlines. Strategic management to elevate sales trend periodically. Relationship with managers and executive-level clients. Reporting strategy and indicators to the global headquarters.COMMERCIAL & BUSINESS: Align sales strategy according to projections maximizing profits. Achieve profitable negotiations that guarantee business expansion. Verify contracts to offer additional business not contemplated. Package incentives and/or additional benefits according to policies to improve closing sales. Suggest improvements to streamline commercial processes leading to additional business. Communicate bid compliance results to business leaders. Detecting the needs of the client and defining the scope of the service to be provided. Creating negotiation scenarios to close profitable business proposals. Generating commercial offers for various technological solutions. Keeping the sales funnel in Salesforce up to date and reliable. Clarifying commercial offers with the client and meeting their needs without sacrificing costs. Removing obstacles to ensure sales and cash flow in the company. Managing a product portfolio to offer to the client according to their needs. Resolving and negotiating requests beyond the scope with a win-win approach. Completing purchase orders for product and service implementations. Determining if it is feasible to invest resources to close tender deals. Show less

    • Further solutions
      • Apr 2023 - May 2023

      Developing strategies to understand customer needs. Determining unit prices with pricing responsible to align and improve proposals. Document and negotiate the scope of technological solutions. Delivering solutions and cost proposals without compromising margins. Managing cash flow in the SalesForce tool. Negotiating service coverage scope and incorporating it into a contract. Planning and delegating tasks aimed at increasing business profits. Thoroughly reviewing terms and conditions in contracts together with the legal department.HUMAN CAPITAL: Brief workshops to develop and motivate employees. Strategic planning to delegate priorities across work teams. Manage areas of opportunity in the sales team's service model. Create synergy with multidisciplinary, intergenerational and multicultural teams. Detect personal challenges that affect results and provide support. Ensure agreements when faced work conflicts to meet the indicators. Supporting colleagues in personal incidents that affect the operation. Encouraging the acquisition of solutions that improve the work environment in companies. Mentoring teams to enhance delivery, support, and customer experience. Ensuring the sales team attends to all prospects. Training sales and technology teams in business-related topics. Leading work teams to implement high-complexity projects. Preparing and delivering product training. Show less

    • Other areas of expertise
      • Mar 2023 - Apr 2023

      MANAGEMENT: Streamline sales approval processes to release commercial offers. Manage payment follow-up to ensure cash flow. Deliver economic proposals and service scopes accurately. Project confidence with the customer to expedite validation of services and payments. Create indicators that facilitate sales forecasts. Track KPI's to enable sales team results. Develop reports with multiple tools for decision-making support. Delegate specific tasks to achieve deliveries according to deadlines.IMPLEMENTATIONS & PROJECTS: Meeting delivery KPI's while exceeding customer satisfaction. Leading projects for hardware, software, and services expansion for fixed and mobile networks. Introducing new foreign products and services to the national market. Improving implementation times for technological products and services. Delivering executive presentations to clients that provide reliable information for decision-making. Resolving and supporting stakeholders KPI's platforms. Working closely and coordinating with the PMO department to meet deliverables. Communicating changes in voice and data network architecture through network diagrams. Generating synergy with technical support to achieve successful implementations. Integration plans to meet stakeholders deadlines. Comprehensive control in monitoring network changes, capacity increments, and software updates. Equipment testing and ensuring optimal operation until live deployment. Document acceptance protocols and validate on field for technological equipment. Increasing voice and data network capacity for different clients. Participating in key projects for network modernization. Show less

  • Ericsson
    • Sweden
    • Telecommunications
    • 700 & Above Employee
    • Account Manager
      • Apr 2016 - Sep 2022

      Perform pre-sales activities | Delegate, verify and negotiate the scope of the solution | Create and update sales forecast | Check service efforts | Create and expose negotiation scenarios | Update Salesforce | Verify terms and conditions | Prepare business proposals | Resolve customer requests outside the scope | Clarify offers with the customer | Create executive presentations for the client | Attend project follow-up meetings | Delegate the calculation of service efforts and unit prices | Propose a different approach to assessing compliance levels in a request for proposal (RFP) for a cloud platform modernization project | Manage cash flow in the Salesforce tool | Lead infrastructure expansion projects, including hardware, software, and services | Validate the review of macro contracts compared to the business proposal | Maintain relationships with clients at the executive, managerial, and sub-director levels.----------Global Accounts Director | Strategic Accounts Manager | Account Management | Deal Closure | Cross-selling and Upselling | Negotiation Skills | Problem-solving Skills | Value Proposition | Customer Engagement | Consultative Selling | Data Centers | Forecasting and Planning | Pricing Strategy | Sales Forecasting | Sales Presentations | Strategic Planning | Account Profitability | Business Development | Business Planning | Customer Relations | Customer Retention | Cloud Computing | Contract Management | Cross-functional Team Leadership | Needs Assessment | Customer Satisfaction | Key Account Development | Key Accounts | Lead Generation | Platform as a Service | Customer Satisfaction | Direct Sales | Key Account Development. Show less

    • Solution Architect
      • Feb 2010 - Mar 2016

      Develop integration plans | Work closely with the PMO department | Provide sales support in calculating the necessary efforts to integrate various items | Implement new products | Document and validate acceptance protocols in the field | Prepare integration workshops for specific products | Lead the technical support team | Improve product implementation time lines | Share experience with colleagues | Travel to countries like Germany, Thailand, and Italy to understand different processes for new products and support local activities, with the aim of acquiring new methodologies and sharing the experience of the Mexican market in product implementation | Lead and coordinate work teams to achieve successful project implementation | Maintain relationships with clients at the analyst, managers, and executives levels | Manage high-level architectures to communicate changes in the mobile network and ensure better control in monitoring executed tasks. Show less

    • Integration Engineer
      • Apr 2005 - Jan 2010

      Integrate CORE and Radio products in the mexican market | Execute CORE product expansion projects | Deliver to the customer and seek an adequate level of satisfaction to meet delivery KPI's | Resolve and provide support for the statistics platform | Maintain relationships with clients at the analyst and managers levels | Work on projects for Guatemala and Panama | Participate in workshops in Canada and Sweden for product implementation in Mexico | Collaborate with different clients such as Telefónica, Telcel, and Avantel to integrate Ericsson equipment | Create step-by-step technical-executive presentations for project implementation with the client | Propose and improve acceptance protocols for customers, making them more robust and effective | Participate in new or key projects for the modernization of Telcel's network, collaborating with multidisciplinary teams from Ericsson. Show less

  • CESSA
    • Réunion
    • Education
    • Integration Engineer
      • Mar 2004 - Mar 2005

      Integrate, configure, and expand Ericsson products for fixed network in clients such as TELMEX, AVANTEL, and TELNOR, both in the CORE and access network. Perform integration and testing of Ericsson access equipment for the TELCEL operator in Mexico. Provide pre-sales support to calculate the necessary efforts in the implementation of projects in the fixed network. ____ Key Accounts | Lead Generation | Platform as a Service (PaaS) | Pre-sales | Product Knowledge | Relationship Building | Revenue Growth | Risk Management | Sales Processes | Sales Strategy | Software as a Service (SaaS) | Team Leadership | Telecommunications | Cross-selling and Upselling | Account Growth | Analytical Skills | Budgeting | Commercial Clients (B2B) | Customer Acquisition | Customer Manager | Customer Needs Analysis | Customer Onboarding | Customer Relationship | Customer Relationship Manager | Customer Satisfaction | Customer Success | Cold Calling | Commercial Account Management | Competitive Analysis | Competitive Intelligence | Continuous Improvement | Contract Negotiation | Cross-functional Collaboration | Cross-selling | Customer Experience | Customer Needs Analysis | Customer Relationship | Customer Relationship Management (CRM) | Customer Retention | Customer Success | Customer Success Manager | Engineering | Enterprise Account Manager | Enterprise Software | Forecasting | Global Account Management | International Business | International Sales | Key Account Management | Key Account Manager | Responsibility | Large Account Manager | Key Account Management | Large Account Manager | National Accounts | New Business Development | Pipeline Management | Portfolio Management | Purchasing Negotiation | Product Development | Product Management | Prospecting | Sales Representative. Show less

  • Flextronics
    • United States
    • Test and Integration Engineer.
      • Jun 2003 - Feb 2004

      Expand CORE and access network for customer TELNOR. Implement and integrate NOKIA mobile access equipment for the Telefonica operator. Perform equipment testing, configuration, and delivery to the customer. Manage equipment inventory. Maintain a customer relationship at the analyst level. ---- Revenue Generation | Sales | Sales Skills | Sales Forecasting | Sales Leadership | Sales Management | Sales Manager | Sales Pipeline Management | Sales Objectives | Sales Techniques | Salesforce.com | Solution Selling | Stakeholder Engagement | Strategic Account Manager | Strategic Alliances | Territory Management | Territory Manager | End-to-End Commercial Process Expert | Profitable Negotiation Scenarios | Deal Closing | Generating Demand | Up Selling | Strategic Planning | Cost Analysis and Efficiency | High-Level Presentations | CORE and Access Teams | Tier 1 Enterprise Support. Show less

Education

  • Tecnológico de Monterrey
    Maestría, Administración de Tecnologías de Información
    2010 - 2012
  • Instituto Politécnico Nacional
    Ingeniería, Comunicaciones y Electrónica
    1995 - 2000

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