Support Specialist Tech

• Sep 2023 - Present

Provides concierge level support for clients having issues with LMS software. Displays excellent customer service in assisting customers with their business needs and aids development team in troubleshooting, testing, and implementation. Provides concierge level support for clients having issues with LMS software. Displays excellent customer service in assisting customers with their business needs and aids development team in troubleshooting, testing, and implementation.

Merchandiser

• Mar 2017 - Present

Application Developer

• Sep 2015 - May 2016

Utilized VB.NET, C#, XML, MSSQL, HTML, CSS, and JavaScript to develop web software that communicates using XML web services to perform customer support, billing, archiving, and data interfacing. Utilized VB.NET, C#, XML, MSSQL, HTML, CSS, and JavaScript to develop web software that communicates using XML web services to perform customer support, billing, archiving, and data interfacing.

Developer I

• Apr 2015 - Aug 2015

Entry level web developer for consultation/development work with clients in the greater Kansas City area and abroad. Utilizes ASP.NET MVC5, MSSQL, REST, Javascript, HTML5, CSS3, and XML to help clients achieve their business goals. Entry level web developer for consultation/development work with clients in the greater Kansas City area and abroad. Utilizes ASP.NET MVC5, MSSQL, REST, Javascript, HTML5, CSS3, and XML to help clients achieve their business goals.

Graphic Artist

• Feb 2013 - Nov 2013

Customer service, transitioning raster based graphics to vector designs for engraving and promotional product printing. Liaison with factories across the United States on behalf of customer for production specifics and graphics expertise including typography, color matching, and file conversion. Engraving across an assortment of different mediums including brass plates, cases, coins, wood, metal, plastics, and crystal. Customer service, transitioning raster based graphics to vector designs for engraving and promotional product printing. Liaison with factories across the United States on behalf of customer for production specifics and graphics expertise including typography, color matching, and file conversion. Engraving across an assortment of different mediums including brass plates, cases, coins, wood, metal, plastics, and crystal.

Multimedia Illustrator

• 2006 - 2012

High level presentations, graphic solutions in support of US interests, utilizing the Adobe Creative Suite to enhance mission capability and presence of 7th Army Command (formerly USAREUR). Document presentation and visual aids for training US Soldiers. High level presentations, graphic solutions in support of US interests, utilizing the Adobe Creative Suite to enhance mission capability and presence of 7th Army Command (formerly USAREUR). Document presentation and visual aids for training US Soldiers.