Information Technology Service Desk

• Nov 2022 - Present

System Engineer

• Jul 2022 - Nov 2022

System Engineer

• Aug 2021 - Jul 2022

Microsoft 365 Suite Management : MS Admin Center User Creation / Deletion License Assignment / Removal MS Exchange Mail Flow Tracing Inbox Permission Assignment / Removal SharePoint Site Creation Permission Assignment / Removal Teams Manages Active Teams Groups. Channel Memberships and Permissions Assign DID’s via PowerShell Enable recordings to cloud via power shell command Active Directory: • User Creation / Deletion • GPO Creation and Assignment Infosec Team Member: • Handle initial investigation of submitted suspicious emails from members. • Creation of Active Directory security policy implemented via GPO • Initial checking of Sophos endpoint protection alerts Azure Active Directory: • User Creation / Deletion • Group / Security Group Assignments Show less

Senior System Administrator/ Network Administrator

• 2020 - Jun 2021

Microsoft 365 Suite Management : MS Admin Center MS exchange Sharepoint Office 365 Adobe Cloud Admin 8x8 Telephony System : Manage creation of the users, extensions , queues and phone number assignments Domain Controller Management : Active Directory management of OU's and GPO DHCP scope creation and management System monitoring and backup DNS setting NTP setting Network / Firewall : Fortigate Traffic management by traffic shaping Creation of policies for security of each specific vlans Creation and setup of web filters for restricted access on URL's Policy restriction on port levels for specific application access . Setup and configuration of Cisco and fortinet managed switches IPsec and ssl-vpn setups Data center maintenance ( Including cable management and patching ) Supervisory Tasks : Supervising 1 Jr Network and 1 Jr System admin Provide the team updates on on-going tasks and 2020-11 - 2021-06 projects to the IT Director Spearhead setup/configuration and testings for assigned tasks or projects Manage training and up-skilling of team members by hands-on experience in setting up , configuration and management of equipments or tools and applications. Show less

System Administrator/ Network Administrator

• Jul 2016 - Nov 2020

Server Administration : Setup and Management of Virtual Machine Hosts (Linux ) Setup and Management of PBX phone system ( Linux) Setup and Management of Cacti network monitoring ( Linux ) Setup and Management of vncsnapshot desktop capture ( Linux ) Facilitate backup of MySql and audio recordings Scheduled repetitive tasks such as hardware monitoring data collection to be sent via email with bash script and schedules in crontab. Performed Automized backup schedule and backup transfer to NFS with bash scripting scheduled in crontab Network Administration : Configure and manage cisco routers and switches Mainly responsible for configuration and testing of routes , traffic shaping and vlan assignments Setup and configuration of Netgate Firewall Netgate firewall management of routes and policies. Setup of squid filter , testing and implementation within Netgate Firewall Network Monitoring using Cacti with snmp protocol. Data center maintenance including cabling and patching IT Admin Role : Handled team of 7 members in Makati and 4 in Dumaguete 2016-07 - 2020-11 Main escalation contact for any IT issue on each site. Serve's as 2nd contact personel aside from IT director in ISP and contractors contact list Facilitate training and up-skilling for team members in setup and configuration networking equipments Show less

Junior System Administrator

• Dec 2012 - Jun 2016

Server Administration : Vicidial auto dialer setup and management Management of Virtual Machine Hosts ( Linux ) Setup and Management of PBX phone system ( Linux ) Setup and Management of Cacti network monitoring ( Linux ) Management of vncsnapshot desktop capture ( Linux ) Scheduled repetitive tasks such as hardware monitoring data collection to be sent via email with bash script and schedules in crontab Automized backup schedule and backup transfer to NFS with bash scripting scheduled in crontab Network Administration : Configure and manage cisco routers and switches Mainly responsible for configuration and testing of routes , traffic shaping and vlan assignments Data center maintenance including cabling and patching Facilitate training and up-skilling for team members in setup and configuration ( networking equipments) Show less