Experience

Veristat

• United States
• Research Services
• 300 - 400 Employee

• Clinical Research Associate II

  • Aug 2013 - Present



Saint Joseph's Hospital

• Canada

• Patient Access Specialist

  • Jan 2011 - Jul 2013

  • Conducted intake interviews of patients in emergency once the patient is settled • Ascertained provision of appropriate resources and timely hospital services such as tests • Prepared patient discharge documentation and provide them with heads up on when to follow up • Directed patients or families to appropriate staff members to make sure that their grievances are heard and resolved. • Registered patients for specifics such as treatment or hospitalization • Noted down information in hospital database by ensuring that accuracy measures are taken.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Customer Support Advisor

  • Jan 2006 - Dec 2010

  Handled all inbound/outbound calls as specified within company standards and guidelines, held responsibility for minimizing past due account balances. • Resolved account delinquencies and documents all phone conversation. • Solved problems with account reconciliation and billing errors to resolve customer disputes • Maintained and updated accurate account records and document payment arrangement. • Completed balance transfer and cash deposit into customers account as well as offering additional credit card products and services.